Summary

Working with Solution Manager - Global Solution Integration team at IBM from last 2 years. Worked as Telco / CRM SME for various projects during 2009 - 14.

Part of Complex Integration and Architecture team and worked mainly Telco / M&E solutions.

Worked on Telco account deliveries from 2005 - 14.

Work History

Work History
Dec 2008 - Present

CSI&A Solution Architect | Project Manager

IBM

Responsibilities:

Solution Architect

  • Analyzing, designing and developing commercially viable end-to-end technical solutions.
  • Part of Pre sales team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals
  • Manage and engage Partners, Geo, SME's, IBM Clients, delivery organizations for multi-million dollars deal to build a solution, cost case, technical statement of work.
  • Understanding “As-IS” Architecture and proposing “TOBE” Architecture
  • Ownership of end to end solution process comprising of client requirements, scope, solution levers, assumptions and dependencies, risk assessments, Solution Context, estimation, sizing, staffing, costing and pricing, SOW
  • Leading the solution proposal workshops and presentations with client

Project Manager

  • Spearheading a team of 90+ CRM Consultants for Order fulfillment and CRM functionality for VF Spain’s Post-Paid and Pre-Paid telecommunication Business
  • Delivered annually around 25,000 Person Days of projects (~ 3 Million Euros)
  • Devising, Defining, implementing the overall Business Strategy as per PMI (PMP) Methodology for the Project Initiation, Planning, Execution, Control & Validation and Closure
  • Reduced AM Backlog of 400+ Tickets to running count of 30 tickets p.m. in just 6 months
  • Created Best Practices like Design Jam Sessions, Interface Agreement Sign-offs, Multi-layer Quality Checks, Release Register, etc.
  • Led LEAN Initiative on AM Service and savings of 250K Euros to the Customer by Continuous Improvement & Operational Excellence
Dec 2007 - Dec 2008

Assistant CRM Consultant, Tata Consultancy Services

Oct 2005 - Nov 2007

Project Lead, Wipro Technologies

Complex and Large Solutions / Projects

  • Ireland based Large Telco accounts - To outsource IT and Network services, which includes product rationalization of total 250 application is application landscape. Understood AS IS, designed Architecture Vision, Business / Data / Application / Technology Architecture. Defined Work packages, designed transition architecture based on work packages and then created architecture roadmap. Prepared the Migration and Implementation plan based on the same.
  • Large Philippines based Telco operator: Solution and migration and implementation plan design for Complete OSS transformation from Legacy to Tivoli Netcool Based systems.
  • Large Indonesia based Telco operator – Solution Design for IT and Network services Transition and transformations for an application landscape of 200 applications.
  • Largest Telecom Operator in Gulf Region – Solution and Implementation & Migration Plan design for Middleware transformation project.
  • B2B and B2C E2E Provisioning System, – BSS Transformation , Solution and Implementation & Migration Plan design Matrixx Based OCS system, - Solution and Implementation & Migration Plan design
  • Large European Telecom giant – Handled Technical Deliveries for Postpaid Provisioning, Prepaid Provisioning, and Network based application for 7 years. Integration of those solutions with other system e.g. middleware, billing, ERP, Assurance, fulfillment, inventory etc

Achievements

  • Highly appreciated for leading & successfully winning Application Development deal of $50M TCV
  • Total design-build solution of approx. $250 M worked in last 8 months in communication sector (Telecom, Media and Entertainment industry)
  • Won business for approx. $80 M in a short span of 8 months in SIH team
  • Worked on 15+ deals in a span of 8 months
  • Win Ratio: 70% of the deals solution
  • All round appreciation from OSS/BSS transformation & SDP (Service delivery platform) deals for very large and world renowned Telco Operators.
  • Add-on Business generated for ~ 2 Million Euros
  • Solution and Design for 500+ Application development projects in 5 years, accounting for 550K person-Days for a world renowned telecom giant Vodafone Spain
  • Increasing CRM systems availability from 40% to 80% in 2 years’ time by applying process improvements.
  • Handled a team of peak size 90+ resources
  • Part of Lean Initiatives for the account, savings of Euros 250K for 2102 - 13
  • Lead the Account Growth Program , presenting to the Customer various ideas for Product Enhancements as well as Operational Cost savings
  • Lead LEAN Initiatives for a number of ideas generated: Automation of production deployment verification, Automation of Release monitoring activity, Detection of Core Dump in C/ Tuxedo code
  • Identifying production issues to increase the production system availability; Fix the basics and GAP Funcionales program.
  • Resolution of pending 400 production incidences in 4 months’ time .