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Mohammad Fahad Alam

FO Engineer Core

Summary

  • Confident Professional with 10 yrs of Overall experience. 7 Yrs rich experience in telecom & 3 Yrs experience in Software Programming.
  • Extensive experience in Performance Analysis of 2G, 3G, 4G technologies at Cell & Network Level.
  • Extensive experience with Sigos Tool for performance management of 2G, 3G, 4G (Voice/Data/Roaming) Network.
  • Instrumental in setting & analyzing user traces on RAN & CS/PS Core nodes to identify the customer issues & advising the corrective action.
  • Experienced in Configuration & Change Management of 2G/3G/4G, BSC, RNC nodes.
  • Extensive experience in Incidence & Change Management of the RAN, Core & Transmission nodes.
  • Extensive experience in first line support and troubleshooting of Radio (GSM/UMTS/LTE), Core (HLR/MSS/MGW/USN/UGW) & Roaming Nodes.
  •  Extensive experience in first line support and troubleshooting of Microwave (Ericsson TN, Huawei RTN)  & IP (Cisco, Huawei X8/PE routers)  Transmission Nodes.
  • Instrumental in setting & analyzing user traces on RAN/Core nodes to identify the customer issues & advising the corrective action.
  • Extensive experience with Huawei, Ericsson, NSN OSS & Netboss NMS.
  • Experienced in end to end network swap process. Managed the SRAN swap project of Ooredoo Kuwait.
  • Experienced in KT (Knowledge Transfer) & transition phase of Operation Outsourcing Process.

Work History

Nov 2015Present

FO Engineer NSS - 0.75 Yrs

Huawei Technologies
  • Populating raw data from BI tools (Huawei PRS, SAP BO, Optima etc.) & developing Reports for Management use.
  • Analysis of 2G/3G/4G performance KPI’s (CSSR, CDR, HOSR, Cell Availability, Throughput) at Cell & Network level to ensure that performance deficiencies are identified and rectified to meet network performance objectives.
  • Manage the overall network performance of the 3G network using the statistic data.
  • Defining & Analysis of Test cases for HTTP Browsing, SMS, MMS, WAP, Throughput & Roaming using SIGOS simulated probes.
  • Analyzing Real Time/Historic KPI’s of Internet Service Providers (ISP) & coordinating with internal & external parties in resolving the issues.
  • Fault & Incident Management of:
    • Circuit & Packet core (HSS, MSS, MGW, USN, UGW, UPCC)
    • IP Transmission (Cisco & Huawei)
    • VAS, IN, Billing, E-Commerce Servers
    • VMs
    • STP
  • Analyzing customer complaint TTs, its trend & identifying the issue area.
  • Analyzing of User Traces in MSS, USN & UGW to identify the customer issues and advising the resolution.
  • Defining new cells in the MSS & reconciliation at regular intervals.
  • Coordination, tracking and escalation of planned network outage activities
  • Preparing daily, weekly and monthly reports
  • Following up for the incidents and coordinating with teams for closure before OLA/SLA expiration
Nov 2008Oct 2015

NOC Engineer - 7 Yrs

Ooredoo (Formerly Wataniya Telecom)
  • Fault Management & Incident Management of:
    • RAN Nodes (2G/3G/4G)
    • BSC & RNC Node Alarms
    • Environmental Alarms in Data Centers
    • Huawei RTN & Ericsson TN MW Transmission Alarms
    • Real Time Network Level RAN KPI’s
    • Trouble ticket generation, follow-up and Coordination for BSS/RAN alarms.
  • Configuration management of 2G, 3G, LTE base stations through MML scripts & OSS.
  • Integration of new 2G, 3G, LTE base stations to MSS, BSC, RNC and OSS using MML and XML scripts.
  • Execution of Radio parameters optimization change requests from RF planning using MML and XML scripts.
  • Remote support for field operation and maintenance personnel.
  • Daily health check of complete BSS RAN network.
  • Coordination, tracking and escalation of planned network outage activities.

Preparation of various daily, weekly and monthly reports.

20072008

Project Leader

Kantar Operations (Formerly TNS India Pvt Ltd.)
  • Programming of Online Surveys (CAWI) in ConfirmIT using Jscript, JavaScript & HTML.
  • Scripting features & functionalities those are not inbuilt in the tool by implementing custom .Net codes.
  • Supervised, managed and assisted the trainees & programmers.
  • Managed the complete life cycle of surveys (Requirement gathering, Analysis, Designing, Coding, Testing, Fielding and Closing).
  • Handling multiple projects at a time for international clients.
  • Acknowledged with GOLD Award for 12 months of continuous Excellence.
20062007

Programmer/Analyst

Annik Technology Services Pvt. Ltd.
  • Programming of Online Surveys (CAPI) in ConfirmIT using Jscript, JavaScript & HTML.
  • Managing the life cycle of surveys (Requirement gathering, Analysis, Designing, Coding, Testing and Fielding).
  • Programming adhoc, tracker, Omnibus & syndicated surveys with sole responsibility of delivering the project within deadline.
  • Simultaneously handled multiple projects at a time.
  • Acknowledged by clients for providing Innovative Solutions.

Education

Jul 2001Aug 2005

Bachelor of Technology, Computer Science & Engineering

V.B.S Purvanchal University, India

Skills

0
Fault Management
0
Incident Management
0
Problem Management
0
Change Management

Certifications

February 20162016

ITIL Foundation

Axellos
Jan 2005Jun 2005

Cisco Certified Network Associate

Cisco