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Summary

A successful IT Administrator with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows, Exchange and Citrix. Multi-talented with good allround technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organised and structured work ethic. Looking for a career advancement opportunity with a company that will challenge my problem solving skills and allow me to develop my knowledge & potential.

Duties:

  • Updating and monitoring IT user accounts
  • Maintenance & management of the Critical Windows based Server Environment.
  • Maintaining up to date Antivirus levels on all machines company wide.
  • Working on Active Directory accounts, configuration of Blackberrys & laptops.
  • Managing and monitoring of backups in multiple locations.
  • Providing maintenance support and break-fix solutions.
  • Follow Documented processes i.e. implementing change control procedures.
  • Liaising & meeting with external suppliers of IT services.
  • Producing reports for senior managers.
  • Troubleshooting technical problems and implementing solutions
  • Purchasing of IT Equipment and software in line within agreed budgets
  • Supporting a multi-site IT infrastructure of at least 100 employees.
  • Responsible for the fast and accurate troubleshooting of reported faults.
  • Providing technical support via helpdesk systems for a wide range of internal & external applications.

Skills

PERSONAL SKILLS 
  • Troubleshooting
  • Leadership
  • Time management
KEY SKILLS AND COMPETENCIES 
  • Highly organised and disciplined with a passion for Information Technology.
  • A positive, high energy team player.
  • Knowledge of VBscript, Shell Script, HTML language & Software licence control.
  • Having a passion for providing excellent customer service.
  • Customer focused and keen on exceeding expectations.

Education

Sep 2009Aug 2012

BT3

Abdul Hadi Debs

information technology 

Sep 2007Jul 2010

high school

Omar Azaana

high school

Work experience

Apr 2013Present

Technical networks

Wi-Lan

Internet Service

Mar 2008Aug 2012

Department official

T-mas international

IT administrator

AREAS OF EXPERTISE

  • Microsoft operating systems
  • Computer networks and TCP/IP
  • Network cabling
  • Preventative maintenance
  • SharePoint Administration
  • Patch Management
  • Supporting desktop systems
  • Microsoft SQL Server

PERSONAL DETAILS

DOB: 23/08/1991

Driving license: Yes

Nationality: Lebanon

M: 0096551003837

email: [email protected]