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Work experience

Computer Instructor

Ministry of Education, Egypt
Computer Instructor

Icdl Trainer

National Financial Brokerage Company, Kuwait
ICDL Trainer, IT helpdesk

Help Desk Specialist

National Financial Brokerage Company, Kuwait
IT helpdesk

Training Coordinator

Al-Thurya Technical Training Institute, Kuwait
Training Coordinator

Training Coordinator

EASTERN UNITED, Halliburton, Schlumberger
As a Training Coordinator: Trained in Many Major Companies in Kuwait(KPC, KOC, EQAUTE, Leadership and Teamwork Skills Designed and implemented training needs assessment program for employees. Prepared and delivered series of classes to educate all personnelon proper job procedures, team building, communication, quality, safety, lean manufacturing and management skills Researched other comparable facilities' training programs, books, publications, and other sources for employee training program Coordinated Training Team that implemented a plant wide training specialist and cross training program Developed series of job descriptions and work instructions addressing training needs as identified by job tasks and training needs assessment such as(pre-qualification to approve my institute in the K-Companies, Tenders) As an IT Helpdesk: Local Area network management, User ID, creation/deletion/modifications, Desk side support for any, hardware/software issues, Creating imaged desktops Documentation, Basic server management, Backup/Restore/Archive Standard applications support, NAV implementation on desktops and servers, Inventory management, Data storage strategy, Server configuration and policy implementation, Implementation of related corporate policies End user training and communication, IT resources planning Procurement process, Intranet Application support, Assisting in making specifications for Local application needs, LAN/WAN performance monitoring, IT and application Documentation Supporting LAN/WAN for intranet application EXPERIENCE


General Diploma

Cairo University


Faculty of Education Mansourah University