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Summary

I believe that I’m a highly self motivated &result oriented person and I have the ability to do whatever my career asks for  to achieve my organization's & my own goals of adding more value & experience to my organization and myself.

Work History

Dec 2014Present

NOC Adminstrator

Representative of ATLAS TELECOM at Government Company ( Nedaa ) Professional communication corporation

- Act as the central point of contact for all the company’s customers.

- Handling customers' complaints & service requests received via phone, e-mails & faxes.

- Preparing quotations, invoices & service contracts for customers on SAP.

- Preparing purchase orders for suppliers.

- Preparing Weekly , Monthly & Yearly Reports the higher management for decision making 

- Tracking all open cases for all remaining jobs to close them in the system. 

- Preparing the monthly customers’ satisfaction reports & following up with unsatisfied customers for solutions.

- Processing the received items for workshop repair on SAP.

- Assisting in developing the work process & setting new policies & procedures for the NOC.

- Receiving, organizing & forwarding new clients requests to the technologies coordinators.

- Monitor Automated system ( NMS , CITIRIX , CRM , MUNTORA , Systems ).

- Log & track all details about the received faults & service requests on the fault management system.

- Preparing  Daily , Monthly & Yearly Reports ( SLA Reports ) .

- Changes , Monitoring , Problem escalation/notifications/resolution and all others aspects of Data Center support .

- Assist in maintenance and monitoring of all data center systems to includes the incidents / events ,problems .

Education

20092014

 2014 - B.S. / M I S. (Management Information System). 

ALHUSSEIN BIN TALAL UNIVERSITY- Ma`an-Jordan

- GPA 75.67 (Good)   

- Graduation Project: System Reserve Dates in University Clinic.

20082009

2010- Secondary School Science

Al-Rabah Secondary School- Alkarak –Jordan
  • Percentage Average 79.4% (2009).

INFO

UAE Driver license

Date of Birth : 08/09/1991          Nationality : Jordanian.

Marital Status :Single.                                      Religion : Muslim.                                Address: UAE/Dubai

 

SKILLS

  • Arabic: Mother tongue, English: Very Good Command of Spoken & Written.
  • Have good Computer Skills & SAP.