I believe that I’m a highly self motivated &result oriented person and I have the ability to do whatever my career asks for to achieve my organization's & my own goals of adding more value & experience to my organization and myself.
Dec 2014Nov 2016
ATLAS TELECOM - Dubai
- Act as the central point of contact for all the company’s customers.
- Handling customers' complaints & service requests received via phone, e-mails & faxes.
- Preparing quotations, invoices & service contracts for customers on SAP.
- Preparing purchase orders for suppliers.
- Preparing Weekly , Monthly & Yearly Reports the higher management for decision making
- Tracking all open cases for all remaining jobs to close them in the system.
- Preparing the monthly customers’ satisfaction reports & following up with unsatisfied customers for solutions.
- Processing the received items for workshop repair on SAP.
- Receiving, organizing & forwarding new clients requests to the technologies coordinators.
- Monitor Automated system ( NMS , CITIRIX , CRM , MUNTORA , Systems ).
- Log & track all details about the received faults & service requests on the fault management system.
- Preparing Daily , Monthly & Yearly Reports ( SLA Reports ) .
2014 - B.S. / M I S. (Management Information System).
ALHUSSEIN BIN TALAL UNIVERSITY- Ma`an-Jordan
- GPA 75.67 (Good)
- Graduation Project: System Reserve Dates in University Clinic.
2010- Secondary School Science
Al-Rabah Secondary School- Alkarak –Jordan
- Percentage Average 79.4% (2009).
UAE Driver license
Date of Birth : 08/09/1991 Nationality : Jordanian.
Religion : Muslim. Address: Jordan / Al Karak
- Team work.
- Hard worker.
- Handling problems Team.
- Leading and dealing with conflicts Organizing events Problems recognition.
- Building relationships &rapports with clients.
- Have good Computer Skills & SAP.