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Summary

I believe that I’m a highly self motivated &result oriented person and I have the ability to do whatever my career asks for  to achieve my organization's & my own goals of adding more value & experience to my organization and myself.

Work experience

Operation officer

REPRESENTATIVE OF ESHARAH ETISALAT SECURITY SOLUTIONS AT GOVERNMENT COMPANY ( NEDAA ) PROFESSIONAL COMMUNICATION CORPORATION.
April 2017present
  • Act as the central point of contact for all the company’s customer.
  • Handling customers’ complaints & service requests received via phone & Emails.
  • Trouble Ticking (CRM)
  • Escalate cases and requests as per company protocols.
  • Preparing weekly, monthly & Yearly reports the higher management for decision making.Follow up & track the maintenance schedule for the Contracted customer.
  • Monitoring UAE (TETRA) Coverage. Using surveillance Automated Systems for sensitive sites located at (Airports - Ports - Army - Coast Guard - METRO - TRAM - Malls - Prisons - General Headquarter - UAE ministries).
  • Monitor Automated Systems ( NMS , CITIRIX & MENTORA Systems) that track the status of the sites and status of servers and network equipments.

NOC Admin

Representative of ATLAS Al Etislat at Government Company ( Nedaa ) Professional communication corporation.
Dec 2014April 2017
  • Act as the central point of contact for all the company’s customer.
  • Handling customers’ complaints & service requests received via phone & Emails.
  • Escalate cases and requests as per company protocols.
  • Preparing & creating  Quotations, Invoices & service contracts for customers.
  • Processing the received items for workshop repair on SAP.
  • Follow up & track the maintenance schedule for the Contracted customer.
  • Preparing weekly, monthly & Yearly reports the higher management for decision making.
  • Preparing the monthly customer’s satisfactions reports & follow up with unsatisfied customers for resolutions.

Education

 2014 - B.S. / M I S. (Management Information System). 

ALHUSSEIN BIN TALAL UNIVERSITY- Ma`an-Jordan
20092014

- GPA 75.67 (Good)   

- Graduation Project: System Reserve Dates in University Clinic.

2010- Secondary School Science

Al-Rabah Secondary School- Alkarak –Jordan
20082009
  • Percentage Average 79.4% (2009).

Skills

Languages 

Arabic ( Native).

English ( Fluent). 

Managerial skills
  • Hard worker (working alone for 12 hours - Rotation shift work).  
  • Handling problems    
  • Problems recognition    
  • Building relationships & rapports with clients
  • Persuasiveness. 

INFO

  • UAE / Jordan Driver licenses.  
  • Car.        
  • Date of Birth : 08/09/1991         
  • Nationality : Jordanian.
  • Marital Status :Single.              
  • Religion : Muslim.                             
  • Address: UAE/Dubai.