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Work History

July 2015Present

Electronic Banking Manager

New Kabul Bank

Primary Responsibilities

  • Master Card ( Credit card & Debit Card )
  • ATM Machines
  • POS ( Point of sale) Machines
  • Mobile Money
  • SMS banking
  • Internet Banking
  • Call Center
Aug 2013jul 2015

Alternative Channel ( POS ( point of sale) , SMS Banking, Master Card Settlement) Senior officer

New Kabul Bank

The POS (Point of Sale), SMS Banking, Master Cards Settlement senior officer , Retail Banking, NKB will be responsible for the strategy, design, delivery, and management of Acquiring Channels ( POS) for the Afghanistan . This covers over A 100POS terminals across country . . The role will also be responsible for the strategy and design of Alternative distribution channels and their associated capabilities. 

  • Prior experience in Channel management across acquiring channels (,POS) and alternative channels such as mobile payments
  • Strong strategic, analytic, project management, and risk management skills.
  • Solid knowledge of IT platforms required to support acquiring and payment channels
  • Experience in Retail Banking particularly in the transactional banking area and emerging payments landscape
  • Prior experience with the NKB region and the associated markets
  • Strong stakeholder management skills eg. communication, influence, and negotiation
  • Strong people leadership skills
Jul 2011Jul 2013

Head of Card Accounts In Master Card Department

New kabul bank

 

  • Authorizing Customer Request Form CRF for (Automatic Teller Machine ATM, Master Debit Cards, and three different types of Credit Cards)
  • Process the requests with other section of NKB
  • Authorizing Entry Forms into Universal Banking System Database within different stages
  • Maintain proper filing system keeping hard and soft copy of files and organize them o Keeping records of card issuing, scanning, binding and photocopying of Finance
  • Worked on all other assigned task from department side Having Contacts With CSC bank Lebanon

Mar 2010Jun 2011

Supervisor At UAE ( Dubai ) Branch

Kabul bank & Pamir Air ways
  • Controlling of all branches Transactions
  • Controlling of all western union and SWIFT Transactions on weekly bases Having contacts with all Kabul Bank Branches managers
  • Checking and controlling all Master credit Cards Transaction on Monthly bases Booking Tickets and making connection flights for Pamir Air ways Passengers
  •  Making Online transfer from Pamir accounts to Kabul bank accounts
  • Making Date change , Name change, flight change , time change , in VRS system Controlling of all 3131 staffs
  • Controlling of all 3131 transactions ( transferring account to account , top up , balance inquiry
Feb 2009Feb 2010

Operation Manager In Card Department

Kabul Bank
  • Authorizing Customer Request Form CRF for (Automatic Teller Machine ATM, Master Debit Cards, and three different types of Credit Cards)
  • Process the requests with other section of NKB
  • Authorizing Entry Forms into Universal Banking System Database within different stages
  •  
  • Communicate with National and International Customers and solving their problems
  •  
  • Registering Customer claims on customer Log Books and follow up of claims until the satisfaction of customers
  •  
  • Maintain proper filing system keeping hard and soft copy of files and organize them o Keeping records of card issuing, scanning, binding and photocopying of Finance
  •  
  • Worked on all other assigned task from department side Having Contacts With CSC bank Lebanon
Jun 2008Feb 2009

Branch Assistant Manager

Kabul Bank
  • JOB DESCRIPTION

As the Branch Operations Manager this individual supports the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. The duties of the Asst. Branch Manager are contingent on the scope of the services that are offered at the facility. The Asst. Branch Manager must be proficient to oversee the teller function, ATM balancing, night depository processing, Brinks processing and customer service duties as well as a familiarity with IRA services and personal banking products and services. Although not primarily responsible for account opening administration, the Assistant Branch Manager will be available to assist the Personal Bankers during peak periods.

  • ESSENTIAL DUTIES:

  •  • Ensure the branch and vaults are opened and closed on a timely basis
  •  • Enforce dual control procedures at all times
  •  • Facilitate teller buys and sells to the vault
  •  • Balance vaults, coin machines, taxes, FICA, etc.
  •  • Audit teller drawers
  •  • Maintain monthly branch efficiency logs
  •  • Assist new tellers with training
  •  • Oversee teller duties and assist line with customer transactions during        peak periods
  •  • Keep staff informed of pertinent changes in operational policy and                 procedures
  •  • Prepare teller performance appraisals and disciplinary notices as                  required
  •  • Schedule tellers for adequate coverage at all times
  •  • Perform pre-audits to insure ongoing adherence with compliance                   procedures
  •  • Maintain and test alarms and other security devices
  •  • Keep educated on all deposit, business, and consumer loan products
  •  • Maintain adequate supplies at the facility
  •  • Balance and trouble shoot ATM/Debit Card concerns
  •  • Maintain proper teller and vault cash levels including ordering coin and         currency
  •  • Report facility-building concerns to maintenance
  •  • Ensure excellent customer service skills are practiced by all the teller          staff members
  •  • Meet with staff regarding branch security and safety issues
  •  • Facilitate meetings to disseminate operational information

Feb 2008Jun 2008

Authorization Officer

Kabul Bank

Authorizoing Cash Vouchers

Authorizing Western Union Vouchers

Authorizing SWIFT Vouchers

Authorizing Cheque vouchers 

Reporting 

Education

Jan 2013Present

B.B.A ( Bachelor in Business Administration )

Kardan university

Major: Business Administration

General Education, Management, Public Speaking, Political Science, Public Administration, International Development, Accounting, Economics, Marketing, business communication, organizational behavior ,(MIS) Management information System, Effective Presentation Skills, Principles of Accounting, Financial Accounting, marketing management, Business ethics, Business Law, Introduction to Sociology, (AIS) Accounting Information System, Business Statistics, E-Commerce, HRM, Cost Accounting, International Business, Public Relation, E

Feb 2013Mar 2013

CSC ( Card service company ) Course ( POS)

CSC (Beirut, Lebanon )

POS ( point of sale ) Hardware & software Training 

Feb 2011Apr 2011

Course

Oracle ( Dubai )

banking system ( Flex cube Training )

Jan 1995Mar 2007

Graduated

Ustad Khlailullah lahi khalili high School

Certifications

Oct 2008Nov 2009

Info tec ( Kamgar )

Microsoft Certified Solutions Expert (MCSE)

MICROSOFT CERTIFIED SOLUTIONS EXPERT (MCSE)

Feb 2006Sep 2008

Behzad Institute

BASIC COMPUTER , OFFICE PACKAGE , A+ HARDWARE , NETWORKING , BASIC DESIGNING

Poiner Institute

Marketing Full Course

Language 

   Dari/Farsi   [Native]       Pashto [Fluent]                   English [Fluent]                           Urdu [Fluent]

References

Mohammad Iqbal

Safi Air Ways Cabin Crew

+93785400403