Mohammad Abid

Mohammad Abid

Work History

Work History

Technical Support Engineer

Jan 2015 - Present
Etisalat
Position: Technical Support Engineer Description: monitoring and maintaining the computer systems and networks within an organisation in a technical support role Working with customers/employees to identify computer problems and advising on the solution Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves Working with field engineers to visit customers/employees if the problem is more serious Testing and fixing faulty equipment Take ownership of customer issues reported and see problems through to resolution

Technical Support Specialist

2008 - Present
ITEC
Position: Technical Support Specialist Description: System Admin server r2 & exchange 2007, networking monitoring, configuration router cisco, troubleshooting networking, active directory, cisco access point, topolojy networking infrastructure, storage backup software, design networking. 13-1-2013-15-9-2013 EHS

Technical Support Engineer

Feb 2015 - Present
Etisalat Group
monitoring and maintaining the computer systems and networks within an organisation in a technical support role Working with customers/employees to identify computer problems and advising on the solution Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves Working with field engineers to visit customers/employees if the problem is more serious• Testing and fixing faulty equipment Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

Technical Support Specialist

Oct 2013 - Present
Image Technologies (ITEC )
-support users -server 2008 r2 & IBM (performance,5+ years Windows engineering/administration experience • Knowledge and experience with the following: o Windows server 2003 and 2008 & 2012 o Windows XP, Vista, 7,8,linux o Exchange server 2007 (including relevant MS Office 2007/2010 experience) o IIS and IAS o Windows deployment services o Active Directory and Deployment via Group Policy o Windows DNS and DHCP o Windows Certificate services o Hyper-V and other virtualisation platforms o NT Backup o Microsoft Powershell -troubleshouting networking ,design,infrastructure,vpn connection,config firewall (cisco asa.cyberoom,netgear connection between brunche to headquarter,knoldegment MPLS.

Active

Apr 2009 - 2010
Active
MS Exchange 2007and Configuration and Maintenance Directory 2003 and 2008 Configuration and Maintenance ـــ 30/3/2010 IBA IT Solution-Jordan Position: Technical and Networking Support, Call Center. Pc's and Laptops Maintenance, Wireless and LAN Networking Solutions.

Education

Education

B.Sc

2004 - 2008
Al-Isra'a University-Jordan