Emirates Islamic Bank
* Own and manage the client relationship: resolving calls efficiently and effectively.
* Ensure service level agreements are met and maintained.
* Work as part of a team to ensure offering world-class Customer Service at all times.
* Be proactive in regards to the improvement of processes and procedures.
* Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
* Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
* Mentor and support new employees.
* Use the job tools (telephone and computer) effectively.
* Meeting service level in handling all transactions measured through productivity reports.
* Accuracy in handling all assigned tasks.
* Attendance and punctuality.
* Maintain professional work relationships with colleagues, supervisor and manager.
* Teamwork spirit.
* Take the extra mile to engage customers.