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Work EXPERIENCE:

September 2017Present

Banking Advisor

Emirates Islamic Bank

*Responsible for handling relationship with priority and high value customers.

* Selected by management to be Assigned to  do analysis of service request`s  rejections; to identify weakness and common errors, and discuss with managers for the best approach for enhancement.

* provide support to service quality team in evaluating complaints and create a recommended approach to be followed.

* Ensure service level agreements are met and maintained.

* Work as part of a team to ensure offering world-class Customer Service at all times.

* Be proactive in regards to the improvement of processes and procedures.

* Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

* Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

* Mentor and support new employees.

* Meeting service level in handling all transactions measured through productivity reports.

* Accuracy in handling all assigned tasks.

* Take the extra mile to engage customers.

December 2016August 2017

Recruitment Specialist 

Uber

* Handle full recruitment cycle; starting with screening along the way to signing and company orientation.

* Assigned to be fully responsible for organizing and supervising employment fairs; setting plans for employment fairs, preparing required materials for each events, and track the progress and success of each event to make sure the company is being marketed and represented in the best way possible.

* Providing on boarding sessions to new hires and create a friendly tour to introduce them to the company and the work.

Legal tasks: 

  •  Fully responsible for reviewing and translating employment contracts from English into Arabic and make sure the translation in Arabic fits perfectly.
  • Arrange with direct Human resources manager an understanding of Egyptian employment regulations.
  • Provide Advice and assistance on legal matters that can be difficult for the team to understand.
  • participate in forming internal policies and act as an experienced legal member of the decision making management team.   
  •  Work closely with regional and global commercial and legal team members on legal and regulatory aspects of the business as well as broader commercial issues. Areas of particular relevance include, commercial contracts, consumer issues, regulation, and new market entry

September 2014July 2017

junior legal Associate 

Hussam Mohamed Loutfi Law firm
  • Conduct researches in English about Egyptian civil law and make a comparison between Egyptian civil law and different Arab civil laws with insight into common law.
  • Gain overview of courts system and get exposed to administrative work in order to have a hands on experience on how to handle any tasks to be done at court.
  • Review English contracts and make notes if available about adjustment or editing.
  • Build an excellent teamwork skills by handling tasks in teams, with a colleague or two, or individually.
  • prepare exhibits and evidence prior to trials.
  • researched documents, publications and related regulations that would support and establish a strong evidence.
  • Develop detailed litigation strategies for each case.
  • evaluate data involving assets, income, liabilities, and expenditure.

Intellectual Property:

  • Translate contracts and documents as well as websites from English to Arabic and vice versa.
  • Make an effective summary and prepare materials and research information to be presented in seminars focused on Intellectual property law.
  • Assisting Prof. Hussam Loutfi in intellectual property seminars by being one of the speakers manifesting case studies based on WIPO reports and searches and cases handled by the law firm.
  • Helped and educated high profile customers on how to apply and obtain patent.
  • assigned to be responsible to manage and handle two of the major copy right cases :

First case:

which involves a huge media production company against an Arabic singer, who made an infringement to the copy right and parties agreement, through an extensive searches and collecting evidences that proved the infringement of the singer and entitled the production for a remarkable compensation.

Second Case:

we were claiming infringement right for a well known singer and composer against a major uploading website as they were allowing users to upload recent releases of his songs and albums and offer to the public without any prior consent from him, which resulted in a terrible impact on the sales of his albums , the court ruled in favor of our client and the website were fined and have been banned due to many reported successful cases.

March 2012June 2014

Private legal Tutor

Freelance

 Teach and make study groups for students enrolled in Cairo university, faculty of law, English section using international textbook editions for the following:

1. Contract law : through international textbook edition (Contract law by: Catherine Elliott & Frances Quinn.

2.Economics: The Economics of Money, Banking and Financial Markets (Frederic S. Mishkin)

- Assists and advice students on how to prepare for final exams and how to have effective study plans and with the use of mind mapping.
-Arrange revision sessions prior to exams and summarize using mind maps.
- Assign each student to make outlines to make sure they focus on understanding instead of memorizing.
- Make presentations for students to allow them to visualize how Financial markets operates and have an insightful overview of it.
- Use different methods in explanation to make sure all of the students understands well, as perception differs from a student to another.

01 March 201230 December 2012

Legal Intern

Hussam Mohamed Loutfi Law firm
  • Conduct researches in English about Egyptian civil law and make a comparison between Egyptian civil law and different Arab civil laws with insight into common law.
  • Gain overview of courts system and get exposed to administrative work in order to have a hands on experience on how to handle any tasks to be done at court.
  • Review English contracts and make notes if available about adjustment or editing.
  • Translate contracts and documents as well as websites from English to Arabic and vice versa.
  • Make an effective summary and prepare materials and research information to be presented in seminars focused on Intellectual property law.
  • Build an excellent teamwork skills by handling tasks in teams, with a colleague or two, or individually.

Education

20102014

Bachelor of Laws (LL.B.)

Faculty of Law, English Section

Certifications:

01/10/201430/10/2014

Customer Service Training Course

Vodafone
01/12/201430/12/2014

Excellent Customer Service

Mind Gym

Achievements:

Ranking top of my class by getting Excellent grade in the following:


1.International Law.

2.International Organization.

3.Sharia (Islamic law).

4. Administrative contracts.