Emirates Islamic Bank
*Responsible for handling relationship with priority and high value customers.
* Selected by management to be Assigned to do analysis of service request`s rejections; to identify weakness and common errors, and discuss with managers for the best approach for enhancement.
* provide support to service quality team in evaluating complaints and create a recommended approach to be followed.
* Ensure service level agreements are met and maintained.
* Work as part of a team to ensure offering world-class Customer Service at all times.
* Be proactive in regards to the improvement of processes and procedures.
* Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
* Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
* Mentor and support new employees.
* Meeting service level in handling all transactions measured through productivity reports.
* Accuracy in handling all assigned tasks.
* Take the extra mile to engage customers.