Mohamed Sanan Sareefdeen

Mr

PERSONAL SUMMARY Waitress

A polite, well spoken and hard working waitress with experience of working in a busy restaurant environment looking after the needs of patrons. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team. Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.

Work History

Work History
Jun 2008 - Present

Waitress

WAITRESS Customer service Responsiblefor looking after guests and attending to their needs during their visit. Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or meals. Duties: Providing a warm welcome for customers. PROFESSIONAL Receive food & drink orders & serve customer requests to the standards required. Silver service Serving dishes to customers at tables. Learning the names of & building relationships with regular customers. French speaker Ensure timely delivery of all food & beverage items to customers. Understand menu content and keeping up to date with any menu changes. German speaker Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner. Clearing cutlery and dishes away from tables. PERSONAL SKILLS Passing food orders through to the kitchen staff promptly. Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. Team player Full product knowledge of all menu items and hotel facilities and services. Check on customers asking if they are enjoying their meals and service. Guest focused Ensuring the food service area is left clean and tidy once all the guests have left. Relaying, preparing and setting tables for the next guests. High standard of Looking after guests with special needs i.e. dietary requirements, allergies, personal hygiene. mobility etc. KEY SKILLS AND COMPETENCIES
Jun 2008 - Present

Waitress

WAITRESS Customer service Responsiblefor looking after guests and attending to their needs during their visit. Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or meals. Duties: Providing a warm welcome for customers. PROFESSIONAL Receive food & drink orders & serve customer requests to the standards required. Silver service Serving dishes to customers at tables. Learning the names of & building relationships with regular customers. French speaker Ensure timely delivery of all food & beverage items to customers. Understand menu content and keeping up to date with any menu changes. German speaker Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner. Clearing cutlery and dishes away from tables. PERSONAL SKILLS Passing food orders through to the kitchen staff promptly. Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. Team player Full product knowledge of all menu items and hotel facilities and services. Check on customers asking if they are enjoying their meals and service. Guest focused Ensuring the food service area is left clean and tidy once all the guests have left. Relaying, preparing and setting tables for the next guests. High standard of Looking after guests with special needs i.e. dietary requirements, allergies, personal hygiene. mobility etc. KEY SKILLS AND COMPETENCIES
Jan 2016 - Mar 2016

WAITRESS january 2016 – Present

Working as part of a team that includes mangers, Responsible for welcoming guests to the restaurant and promoting the food and beverage menu whilst serving/delivering food and drinks to guests.

 

Duties:  ·  Delivering outstanding food and beverage service to customers.

  • Greeting all guests, using the guests’ name as often as possible.
  • Taking orders from guests and offering advice on the menu.
  • Giving guests an accurate bill then taking payment from them in cash or credit cards.
  • Ensuring the Cashier Tally Sheets are accurate and any discrepancies are noted and
  • Keeping the Place of Work and surrounding area clean and organized at all times.
  • Escorting customers to their tables.
  • Removing dishes and glasses from tables, and taking them to kitchen for cleaning.Preparing accurate checks that itemize and total meal costs and sales taxes.
Mar 2013 - Dec 2015

 Jewelry Sales Associate

  • Performed minor repairs on jewelries
  • Demonstrated how jewelry and gems look on the body
  • Displayed and cleaned cases and ensured they appear appealing to customers
  • Checked inventory and provided suggestions on stocking certain items to the store manager
  • Performed basic housekeeping work and provided tea/coffee to customers

Cash handling  for sold items

Skills

Skills
8
KEY SKILLS AND COMPETENCIES 
  • Familiar with all cash handling & Credit card payment procedures.
  • The motivation to learn new knowledge and skills.
  • Good Housekeeping duties. Have a full knowledge of all food & beverage policies and procedures.
8
  • Adaptable
  • Able to maintain confidentiality
  • Able to initiative but work as part of a team
  • Computer literate ( MS Office )

Education

Education
2006 - 2008

Diploma

Nuneaton North College
2006 - 2008

Diploma

Nuneaton North College
2000 - 2006

Coventry Central College
2000 - 2006

Coventry Central College
1999 - 2009

High school or equivalent , Ordinary Level Examination 

Al Noor Central National College

Professional Qualifications 

Golden College, Srilanka.

Membership/Role :Successfully completed   Diploma in Mobile Phone Repairing

Date:August 2010

 

Membership/Role  : Attend & Successfully Completed “Leadership & Personality

Development Training (NYC Training Centre)

Member since : ( 2010 Aug-2011 Jan)

 

Lanka Academy of English Education , Sri Lanka.

Membership/Role :  Successfully completed  Advance English language course

Date:  August 2005