Desktop Support Engineer ( Field Engineer )
Abu Dhabi Commercial Bank (ADCB)
Provide High Quality IT Support (Telephonic and Onsite) to the employees of ADCB across UAE. Responsible for SLA with regards to the client. Achieve or exceed SLA’s agreed with the client on a weekly/Monthly basis Liaising with the 3rd Party Vendors via various modes of communication to ensure that issue / service call is resolved on time Escalating the incident to the concerned team immediately if it is not being resolved by L1 and L2 Team in case of High Priority issues with proper information updated by the team. Physical installation & configuring of Dell / HP Servers, Workstations, Point-sec Encryption on workstations\ laptops for security compliance, OS upgrade. Imaging workstations via Symantec Norton Ghost and Acronis True Image Applications. Knowledge on TCP-IP and Networking Protocols. Installation and Configuration of Network Based Printers and Multifunction Devices (Network Scanning and Printing) Configuration and Troubleshooting of Alcatel, Avaya and Cisco IP Phones and Nortel Pabx Phones.