RMGNetworks - UAE www.rmgnetworks.com
Senior Business Application Engineer
- Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
- Implements network security at the regional level as established by corporate Security Director.
- Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
- Oversees the administration of the company's Customer Services.
- Evaluate and review Customer service Level agreement (SLA)
- Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
- Works with project teams to help implement Internal Systems.
- Oversees all help desk activities at the regional level.
- Responds to escalated help desk issues.
- Oversees the administration and maintenance of our tracking software.
- Handling All Middle East Projects in terms of project management and implementation