Mohamed Mustafa Soltan

  • Cairo Egypt
Mohamed Mustafa Soltan

Mohamed Soltan

Education

Education
May 1997 - May 2001

Bachelor in Computer Science

  
  • Analyzing each department role of work, to review each department weak points and their communication failure.
  • Designing a solution based on the previous analysis to automate the working system.
  • General knowledge about ERP system's working Staff department training on the modules.
  • Evaluating the users work on the modules, to eliminate any weak points in them.
  • Guarantee that the information is available in the shorts time and easiest way, through queries and reports.
  • Assure that H/W & S/W are working smoothly within the environment. Also give an online assistance.
  • Support effective security systems, back up system and update.
  • Install, configure, and troubleshoot hardware and software environments.

Work History

Work History
Dec 2014 - 2015

IT Manager

Headline for Printing

Monitor and maintain technology to ensure maximum access Main Activities Troubleshoot all technology issues Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources Research current and potential resources and services Provide network access to all staff and students Install work stations Connect and set up hardware Load all required software Provide network accounts and passwords as required Monitor security of all technology Install and maintain Foolproof and passwords Input and maintain IP addresses Advise staff of security breach and/or change in password or security status Ensure installation of lock out programs Identify and prepare hardware for disposal when appropriate Ensure hardware is stripped and secured before disposal

Establish strong working relationships with system users and provide training and support Identify training needs, and deliver training according to needs Formulate proposals for new systems, procedures and/or processes Act as a liaison with management and staff to resolve problems and improve systems Create and maintain test plans for patches and upgrades of supported systems Participate as a member and/or lead project teams Create and maintain user documentation for supported systems Compile feature requests for future releases of products Ensures that the delivery of systems is according to company  owner needs

Aug 2014 - Nov 2014

Executive Director

Extra Msir 

  1. Receive contact from customer and collect basic contact information.
    2. Collect and analyze request information from customer. 
    3. Classify the service request and identify initial support. 
    4. Search for matching resolutions. 
    5. Open new or update existing request tickets. 
    6. Identify appropriate assignment (includes linking to existing problems or requests, if applicable). 
    7. Resolve request and assign unresolved requests to the appropriate Subject Matter Expert/Service Owner. 
    8. Inform the customer/user of the status of an existing request, upon request. 
    9. Follow-up service requests/incidents until its resolution confirm request status and resolution with customer and determine customer satisfaction. 
    10. Update and close request ticket. 
    11. Close incidents with customer agreement. 
    12. Initiate escalations. 
    13. Create and maintain the service desk Knowledge base. 
    14. Provide solutions proactively whenever possible. 
    15. Prepare all the Service Desk reports required by the management

Skills

  1. Good communication and client serviceskills.
    2. Distinctive problem solving skills. 
    3. The ability to work as an effective and contributing team member. 
    4. Should be presentable. 
Oct 2011 - Aug 2014

Executive Director, Development Manager

High Point
  1. Receive contact from customer and collect basic contact information.
    2. Collect and analyze request information from customer. 
    3. Classify the service request and identify initial support. 
    4. Search for matching resolutions. 
    5. Open new or update existing request tickets. 
    6. Identify appropriate assignment (includes linking to existing problems or requests, if applicable). 
    7. Resolve request and assign unresolved requests to the appropriate Subject Matter Expert/Service Owner. 
    8. Inform the customer/user of the status of an existing request, upon request. 
    9. Follow-up service requests/incidents until its resolution confirm request status and resolution with customer and determine customer satisfaction. 
    10. Update and close request ticket. 
    11. Close incidents with customer agreement. 
    12. Initiate escalations. 
    13. Create and maintain the service desk Knowledge base. 
    14. Provide solutions proactively whenever possible. 
    15. Prepare all the Service Desk reports required by the management

Skills

  1. Good communication and client serviceskills.
    2. Distinctive problem solving skills. 
    3. The ability to work as an effective and contributing team member. 
    4. Should be presentable. 
Dec 2010 - Feb 2011

Official information systems and networks

Badrawy Hospital

- Work closely with clients to identify business needs and the costs and benefits of implementing system solutions; negotiate options with the client; exercise team leadership capabilities; demonstrate persuasion and patience with users.
- Construct IT definitions based on identified needs of the organization/ customer requirements; perform cost/benefit analyses; apply conceptualization and creative thinking skills toward possible solutions.
- Represent IT Business Partner in local DSB management/project meetings and direction/supervision of local IT team.
- Participate in execution of IT projects to ensure adherence to goals and line of business needs.
- Evaluate technological alternatives and build associated scenarios that are business/financial focused rather than technical; explain and predict the downstream cost implications of IT-related business decisions, then suggest fundamental changes that will reduce long-term operating expenses
- Ensure adherence to Organization CDP project management processes for managing projects and required deliverables and documentation.
- To participate in daily stand-up meetings with both IT and Business Partners to facilitate the understanding, clarification, and implementation of requirements in an agile development environment.

2011 - 2011

 Administrator Site  & IT Manager

Myegypremium  Telecom 

- Work closely with clients to identify business needs and the costs and benefits of implementing system solutions; negotiate options with the client; exercise team leadership capabilities; demonstrate persuasion and patience with users.
- Construct IT definitions based on identified needs of the organization/ customer requirements; perform cost/benefit analyses; apply conceptualization and creative thinking skills toward possible solutions.
- Represent IT Business Partner in local DSB management/project meetings and direction/supervision of local IT team.
- Participate in execution of IT projects to ensure adherence to goals and line of business needs.
- Evaluate technological alternatives and build associated scenarios that are business/financial focused rather than technical; explain and predict the downstream cost implications of IT-related business decisions, then suggest fundamental changes that will reduce long-term operating expenses
- Ensure adherence to Organization CDP project management processes for managing projects and required deliverables and documentation.
- To participate in daily stand-up meetings with both IT and Business Partners to facilitate the understanding, clarification, and implementation of requirements in an agile development environment.
- Must be able to elicit requirements from various personalities across organizational and geographical boundaries.
- Strong experience in consumer products and direct sales organization, as well as strong understanding of customers and operational complexity
- Demonstrates the ability to influence and negotiate at all levels and the ability to prioritize and multi-task
- Encourages and support more junior IT BAs to take responsibility for their development within the company.
- Encourages fellow team members to make innovative contributions and embrace new ideas.
- Demonstrates the ability to work on multiple projects and teams within a matrix environment
- Manage the local team under guidance from ITBP.
- Quickly understands the business issues and data challenges of client's Assists in enforcement of project deadlines and schedules..
- Assists in enforcement of project deadlines and schedules.
- Ability to constructively challenge proposals to ensure proposals meet short and long-term requirements of business regionally as well as locally.
- Experience at driving consensus across multiple stakeholders.
- Understands how various issues affect each other and the outcome of projects.
- Consistently delivers high-quality services to our clients.
- Track and maintain documentation on how technologies have been used to successfully support the lines of business
- Interview key users and process owners in order to understand the business problem or opportunity
- Use process modeling techniques to understand the current and ‘to-be’ processes
- Use knowledge of existing systems to propose ‘to-be’ processes where possible
- Obtain sign off from appropriate levels.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging. Promotes active listening with team members. Contributes appropriately to conversations.
- Serve as the IT organization’s model for client satisfaction and change; help ensure IT organization’s ability to deliver quality service
- Assist the line of business manager (i.e., the Country Manager or Dept Heads trying to launch an initiative) in prioritizing the components of IT support, in identifying and mitigating risks, and in determining how to measure outcomes
- Coordinate with IT colleagues globally to integrate activities to meet client needs
- Assist in creation/negotiation of interaction agreements between the business and IT (outlining responsibilities and expectations of each party
- Negotiate and make recommendation of local vendors providing support.

May 2009 - Dec 2010

IT Manager & Sales Manager

Dinaflor Group

- Work closely with clients to identify business needs and the costs and benefits of implementing system solutions; negotiate options with the client; exercise team leadership capabilities; demonstrate persuasion and patience with users.
- Construct IT definitions based on identified needs of the organization/ customer requirements; perform cost/benefit analyses; apply conceptualization and creative thinking skills toward possible solutions.
- Represent IT Business Partner in local DSB management/project meetings and direction/supervision of local IT team.
- Participate in execution of IT projects to ensure adherence to goals and line of business needs.
- Evaluate technological alternatives and build associated scenarios that are business/financial focused rather than technical; explain and predict the downstream cost implications of IT-related business decisions, then suggest fundamental changes that will reduce long-term operating expenses
- Ensure adherence to Organization CDP project management processes for managing projects and required deliverables and documentation.
- To participate in daily stand-up meetings with both IT and Business Partners to facilitate the understanding, clarification, and implementation of requirements in an agile development environment.
- Must be able to elicit requirements from various personalities across organizational and geographical boundaries.
- Strong experience in consumer products and direct sales organization, as well as strong understanding of customers and operational complexity
- Demonstrates the ability to influence and negotiate at all levels and the ability to prioritize and multi-task
- Encourages and support more junior IT BAs to take responsibility for their development within the company.
- Encourages fellow team members to make innovative contributions and embrace new ideas.
- Demonstrates the ability to work on multiple projects and teams within a matrix environment
- Manage the local team under guidance from ITBP.
- Quickly understands the business issues and data challenges of client's Assists in enforcement of project deadlines and schedules..
- Assists in enforcement of project deadlines and schedules.
- Ability to constructively challenge proposals to ensure proposals meet short and long-term requirements of business regionally as well as locally.
- Experience at driving consensus across multiple stakeholders.
- Understands how various issues affect each other and the outcome of projects.
- Consistently delivers high-quality services to our clients.
- Track and maintain documentation on how technologies have been used to successfully support the lines of business
- Interview key users and process owners in order to understand the business problem or opportunity
- Use process modeling techniques to understand the current and ‘to-be’ processes
- Use knowledge of existing systems to propose ‘to-be’ processes where possible
- Obtain sign off from appropriate levels.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging. Promotes active listening with team members. Contributes appropriately to conversations.
- Serve as the IT organization’s model for client satisfaction and change; help ensure IT organization’s ability to deliver quality service
- Assist the line of business manager (i.e., the Country Manager or Dept Heads trying to launch an initiative) in prioritizing the components of IT support, in identifying and mitigating risks, and in determining how to measure outcomes
- Coordinate with IT colleagues globally to integrate activities to meet client needs
- Assist in creation/negotiation of interaction agreements between the business and IT (outlining responsibilities and expectations of each party
- Negotiate and make recommendation of local vendors providing support.

Nov 2007 - Apr 2009

IT Manager

Ras elhekma Hospital

Monitor and maintain technology to ensure maximum access Main Activities Troubleshoot all technology issues Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources Research current and potential resources and services Provide network access to all staff and students Install work stations Connect and set up hardware Load all required software Provide network accounts and passwords as required Monitor security of all technology Install and maintain Foolproof and passwords Input and maintain IP addresses Advise staff of security breach and/or change in password or security status Ensure installation of lock out programs Identify and prepare hardware for disposal when appropriate Ensure hardware is stripped and secured before disposal

Establish strong working relationships with system users and provide training and support Identify training needs, and deliver training according to needs Formulate proposals for new systems, procedures and/or processes Act as a liaison with management and staff to resolve problems and improve systems Create and maintain test plans for patches and upgrades of supported systems Participate as a member and/or lead project teams Create and maintain user documentation for supported systems Compile feature requests for future releases of products Ensures that the delivery of systems is according to company  owner needs

Nov 2005 - Mar 2007

Testing specialist

ELITE Systems

Evaluate instructor’s performance and the effectiveness of training programs, provide recommendations for improvement;
Analyze training needs to develop new training programs or modify and improve existing programs;
Maintain and updating training projects files and training materials for dissemination to different target audiences;
Maintain database of course offerings, workshop attendance and evaluation ratings, and reviews workshop feedback;
Prepare the evaluation statistics for classes; give out placement results - progress reports and certificates to students;
Act and oversee requirements for maintenance and repairs and the upkeep of unit occupied space;
Responsible for all Correspondences.
Evaluate the external training providers to select the best one match with best quality;
Increase customer satisfaction by helping them identify service that best suited their needs.
Assist training manager to provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assist in the day-to-day implementation of the training projects;

Nov 2005 - Mar 2007

Trainer of Human Development & IT Systems

ESIC Consulting

Evaluate instructor’s performance and the effectiveness of training programs, provide recommendations for improvement;
Analyze training needs to develop new training programs or modify and improve existing programs;
Maintain and updating training projects files and training materials for dissemination to different target audiences;
Maintain database of course offerings, workshop attendance and evaluation ratings, and reviews workshop feedback;
Prepare the evaluation statistics for classes; give out placement results - progress reports and certificates to students;
Act and oversee requirements for maintenance and repairs and the upkeep of unit occupied space;
Responsible for all Correspondences.
Evaluate the external training providers to select the best one match with best quality;
Increase customer satisfaction by helping them identify service that best suited their needs.
Assist training manager to provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assist in the day-to-day implementation of the training projects;

Oct 2001 - Oct 2005

Computer Instructor

Orman Hospitality school

Evaluate instructor’s performance and the effectiveness of training programs, provide recommendations for improvement;
Analyze training needs to develop new training programs or modify and improve existing programs;
Maintain and updating training projects files and training materials for dissemination to different target audiences;
Maintain database of course offerings, workshop attendance and evaluation ratings, and reviews workshop feedback;
Prepare the evaluation statistics for classes; give out placement results - progress reports and certificates to students;

Jan 2001 - Jan 2003

Newspaper Editor in news and Investigation

Al-Ahaly Newspaper

May 1998 - Dec 2000

Executive Secretary

Office of Architecture Engineering Building
  1. Receive contact from customer and collect basic contact information.
    2. Collect and analyze request information from customer. 
    3. Classify the service request and identify initial support. 
    4. Search for matching resolutions. 
    5. Open new or update existing request tickets. 
    6. Identify appropriate assignment (includes linking to existing problems or requests, if applicable). 
    7. Resolve request and assign unresolved requests to the appropriate Subject Matter Expert/Service Owner. 
    8. Inform the customer/user of the status of an existing request, upon request. 
    9. Follow-up service requests/incidents until its resolution confirm request status and resolution with customer and determine customer satisfaction. 
    10. Update and close request ticket. 
    11. Close incidents with customer agreement. 
    12. Initiate escalations. 
    13. Create and maintain the service desk Knowledge base. 
    14. Provide solutions proactively whenever possible. 
    15. Prepare all the Service Desk reports required by the management

Skills

  1. Good communication and client serviceskills.
    2. Distinctive problem solving skills. 
    3. The ability to work as an effective and contributing team member. 
    4. Should be presentable. 

Skills

Skills

How to motivate employees to reach better results

Training staff to work organization and time management

Good Experience In Software Testing

Excellent Teaching and Presentation Skills

Solid Background in Administration and Government Procedures

Team work And Supervisory Skills

  • Excellent Communication Skills

Certifications

Certifications

General knowledge  MCSE

Net

General knowledge CCNA

Net

Ice breaker                 

Ma''an Team

Team Building          

Ma''an Team

Time Management   

Ma''an Team

Solving Problem      

Ma''an Team

Training course in how to manage time 

Faculty of Economics andPolitical Science

Employing People And Training

Revin

Network Business

Revin

Orcal 10 g

Auc
2005 - 2005

ICDL CERTIFICATION from ITI

Information Technology Institute