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Work experience

Mar 2013Present

It Technical Consultant of SHARAF DG

Sutherland Global Services

Provides technology related services ranging from computer and mobile set-up and repair services to Remote Help installation and troubleshooting requirements,


  • Installation, Configuration and Troubleshooting of operating system.
  • Provided computer help desk support via telephone communications and remote desktop with end-users.
  • Installation, Configuration and Troubleshooting of Routers, Hub and Switch.
  • Email configuration Sharing of Files and Devices on a network
  • Virus removal using tools or manually.
Sep 2012Mar 2013

It Technical Consultant LINKSYS

Sutherland Global Services


  • Configuration of CISCO and Linksys Products(Routers, Switches, IP Cameras etc)
  • Performed diagnostics and troubleshooting of CISCO and Linksys Products.
  • Deliver service and support to end-users via remote connection over the Internet or through Phone.
  • Research required information using available resources and escalate if required Stay current with 
Jun 2012Sep 2009

IT Coordinator

REDSEA Remote site Solutions


  • Carrying out the day-to-day duties of IT, Systems, Network & in order to ensure the smooth and efficient running of the servers, network & hardware.
  • Overseeing Software and Hardware: assembling, upgrading and repairing as and when required, including providing recommendations and guidance for new purchases.
  • General Troubleshooting: as problems arise, prioritizing the work that needs to be done and ensuring cost-effective yet timely solutions are provided.
  • Provide Desktop/Notebooks hardware/Software and support issues.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software; Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Install, configure, and maintain personal computers, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, CD ROM units, printers, and related equipment.
  • Perform and/or oversee software and application development, installation, and upgrades. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.
  • Configuring and Supporting AVAYA IP phones. Dealing with telecommunications(Etisalat & DU).
  • Dealing with IT COMPANIES (Microsoft, Cisco, HP, Toshiba, Sony, Samsung…)
  • CCTV System Management.
  • Manage Company websites.


Oct 2006Jan 2011

Bachelor Degree in Informatics Engineering

University of Aleppo




Feb 2014Feb 2017


Feb 2010Feb 2017