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Mohamed Hashim Galal

Consumer Services System Engineer at Vodafone International Services (VIS)

Work experience

Jan 2014Present

Consumer Services System Engineer

Vodafone International Services (VIS)
- Operate & support toward all global data and messaging services such as Vodafone Live platform , global SMSC ,MMSC centre platforms and vodafone360 nodes for all Vodafone Operators - Deploy and maintain monitoring tools and log analyzing tools such as (Splunk, Nagios). - Deploy and maintain Hadoop and Jenkins environments. - troubleshoot Incidents reported by Vodafone global services platform front line and service desk - Handle all the Critical case and communicate with the third levels - Resolve all incidents raised by the monitoring team and estimate the service impact - Analyze the incidents history and document the root causes - Maintain and maximize the service quality and reduce the down time. - Responsible for New service ramp up. - Perform the planned and emergency night platform activities - Develop the necessary script to optimize the service operation - Trigger the p) issuing - Perform the healthy check for the assigned services and document the service behavior checks - Contribute in the service achievement meeting(SAM/SAR) - Contribute in the technical operation meeting - Ensure that the technical solution and root cause are clear and logic - Ensure that all incidents are solved within the agreed OLA - Update the technical documentation and the team KDBs. - Provide management with updates on open cases consistently
Jan 2011Jan 2014

Global IT Services System Engineer

Vodafone International Services (VIS)
• Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies worldwide. Enterprise Web Applications include Enterprise intranet portal, Document Management system, Online Surveys, Microsoft SharePoint, RSA SSO, BMC Remedy, Wiki/Blogs, Vodafone DNS, and IDM. • Maintaining the availability of the applications and their hosted servers and handling on-call responsibilities for critical services. • Troubleshooting and fixing database related issues. • Executing change requests for DNS records for Vodafone domains. • Executing standard requests for database operations • Performing all possible technical troubleshooting steps to solve the problems and service requests. • Managing all system components including apache, and tomcat. • Checking the replication of user accounts and their profiles between local active directory and Central authentication system (SSO) and finally the provisioning to the different web applications. • Prioritizing and managing several open cases at one time based on agreed Service Levels. • Ensure that all incidents are solved within the agreed SLA
Jun 2010Dec 2010

System Engineer

ISKRAEMECO ENERGY MEASUREMENT
- Preform daily administrations tasks for the smart metering servers and database servers. - Design and implement “Low cost Billing system” project using .net framework 2.0.

Education

20092010

Diploma

Information technology institute(ITI)
20022007

Bachelor

Al-Azhar University

Skills

SQL
DNS
PL/SQL
Red Hat Linux
Jenkins
Hadoop
Excel reporting and data analysis
VMware
IT Service Management
System Administration
VMware ESX
Shell Scripting
IIS
.NET
Database Administration
Splunk
Perl
SharePoint
Nagios
Troubleshooting
Windows
Solaris
Web Applications
Tomcat
ITIL
BMC Remedy
Oracle
Microsoft SQL Server
Unix
Linux

Certifications

VMware Certified Associate - Data Center Virtualization (VCA-DCV)

VMware Certified Associate - Cloud (VCA-Cloud)

ITIL Operational Support and Analysis (OSA)

ITIL Foundation V3.0