Mohamed Gaber Hussein

Work History

Work History
Apr 2011 - Jan 2014

Technical Support & Condition Monitoring Supervisor

Mantrac Group (Caterpillar Official dealer in 9 countries )
*Providing support to territories during phase in period, and continual training on product support enhancements and features. *Supervise analysis Team & provide them with technical advices. *Generate possible business opportunities based on investigations. *Establishing communication link to territory staff (PSSR’s, Business units service managers & Prime Product Sales). *Visiting the customers to give advices & support ideas about getting best operations performance for machines & generator sets
Feb 2010 - Mar 2011

Technical Training Supervisor

Mantrac Group (Caterpillar Official dealer in 9 countries )
*Manage & oversee cooperate training program *Carry out training surveys, design & deliver training based on customer needs & Mantrac team *Supervise training Instructors & provide them with technical advice as needed *Visiting customer sites within Mantrac territories to ensure customers’ satisfaction with service offered *Provide technical Advice & assistance to engineers & technicians at different sites *Maintain regular contact with service mangers & managing directors on training matters in their territories.
Sep 2008 - Jan 2010

Technical Training Instructor

Mantrac Group (Caterpillar Official dealer in 9 countries )
*Design & develop training material for troubleshooting courses according to Caterpillar standard. *Provide expert technical assistance to engineers & Technicians at different sites *Conducting technical training courses in Mantrac territories with hands on & practical sessions *Conduct annual assessments to determine training requirements for service Team TCDP (Technician Career Development Program) through annual Surveys.

Education

Education
1999 - 2004

Bachelor of Science

Alexandria University
1997 - 1999

High Secondery School

EL abasyia el thanweya

Skills

Skills

Continuous Improvement

Team Building

Analysis

New Business Development

Project Management

Leadership

Manufacturing

Operations Management

Team Leadership

Management

Engineering

Cooperative

Troubleshooting

Maintenance & Repair

Generators

Project Planning

Procurement

Negotiation

Heavy Equipment

Business Analysis

Customer Service

Team Management

Dependable Team Player

Teamwork

cooperative

Open Minded

Communication Skills

Technical Support

Coordination

Commissioning

Problem Solving

Training

Power Generation