Mohamed Elsaadany

Work experience

Worked as Call Center Agent at Crédit Agricole Bank from 7/01/2011 to 1/10/2011.

handling customer regarding to Bank accounts inquiries and complaints to reach customer
Cross selling bank products to existing& potential customer
Transfer customer calls to appropriate staff.
Follow up on initial contacts to handle the complaints of the customers and explain the solutions efficiently and clearly.
Enter customer information’s and notes into systems in the computer, including dates for follow up calls, inquiries, complaints, and action taken.

Worked as Teller agent at Arab African bank from 4/19/2012 till now:

Responsible for receive the working cash at the beginning of the day from the Head Teller.

Handling with all a financial transactions such as deposits, withdraw and loan payments in a positive interaction with customers and non-bank customers.
Use teller system to record customer transaction and verify signature.
Good knowledge of bank product, services, detects counterfeiting, money laundering, operational risk, and banking polices.
Answers customer inquiries and guide customers about banking service and product area.
Count and organize money in the cash box and coin dispenser as per the denominations.
Responsible for handling any additional task requested from directed Manager and give proper support to achieve objectives.
Exchanging foreign currencies using a banking dealer rate to local currency.

Guide clients instruction, information, and regulation needed to send and receive money to or from a worldwide.
Record client send and receive money form on western union system.
Dealing with western union operation and compliance with any problems in transfer or receive money.
End of day responsible for Reviewing and arranging daily sending and payout log form.

Worked as Direct Sales Executives at Barclays bank from 10/20/2010 to 1/15/2011.

Responsibilities:

Prepare sales action plans and strategies.
making outbound calls for set a meeting with the client to discuss the client credit card needs and suggests how to meet those needs.
Responsible for showcasing credit card samples and catalogs to clients.
Responsible for selling, handling and dealing with local companies and Self-employed client.

Highlights of Qualifications:

Able and willing to assist co-workers, supervisors, and clients in a cooperative manner.
Skilled at working with people with diverse backgrounds and cultures.
committed to providing total quality work.
Almost 4 years’ experience working in the banking field.
Keen on learning and willing to try new things and am interested in improving efficiency on assigned task.
Ability to work in teams and cooperate with other team member.
Having a background about customer service and sales skill.
Hard worker and reliable to assigned duties and executes multiple task.
Highly self-motivated with an ability to handle work pressure.
looking at problems from different points of view and exploring possible solution.
Good knowledge of MS Office Applications (Microsoft Word, Power Point, outlook Access, Excel).

THANK YOU