Mohamed Elsaadany

Education

Education
Jan 2006 - Jan 2010

Bachelor Business Administration

Canadian International College
  •  Grade: B+.
  • Grade of graduation project: A-
  • Graduation Project: Al Riyadh Trade and Commercial agencies

\

Work History
Jan 2011 - Present

Call Center Agent

Crédit Agricole Bank

Worked as Call Center Agent at Crédit Agricole Bank from 7/01/2011 to 1/10/2011.

  • handling customer regarding to Bank accounts inquiries and complaints to reach customer
  • Cross selling bank products to existing& potential customer
  • Transfer customer calls to appropriate staff.
  • Follow up on initial contacts to handle the complaints of the customers and explain the solutions efficiently and clearly.
  • Enter customer information’s and notes into systems in the computer, including dates for follow up calls, inquiries, complaints, and action taken.
Apr 2012 - Apr 2015

Teller

Arab African International Bank

Worked as Teller agent   at Arab African bank from 4/19/2012 till now:

 Responsible for receive the working cash at the beginning of the day from the Head Teller.

  • Handling with all a financial transactions such as deposits, withdraw and loan payments in a positive interaction with customers and non-bank customers.
  • Use teller system to record customer transaction and verify signature.
  • Good knowledge of bank product, services, detects counterfeiting, money laundering, operational risk, and banking polices.
  • Answers customer inquiries and guide customers about banking service and product area.
  • Count and organize money in the cash box and coin dispenser as per the denominations.
  • Responsible for handling any additional task requested from directed Manager and give proper support to achieve objectives.
  • Exchanging foreign currencies using a banking dealer rate to local currency.
Apr 2012 - Apr 2015

Western Union Agent

Arab African International Bnak
  • Guide clients instruction, information, and regulation needed to send and receive money to or from a worldwide.
  • Record client send and receive money form on western union system.
  • Dealing with western union operation and compliance with any problems in transfer or receive money.
  • End of day responsible for Reviewing and arranging daily sending and payout log form.

 

Oct 2010 - Jan 2011

Direct Sales Executives

Barclays Bank

Worked as Direct Sales Executives at Barclays bank from 10/20/2010 to 1/15/2011.

Responsibilities:

 

  • Prepare sales action plans and strategies.
  • making outbound calls for set a meeting with the client to discuss the client credit card needs and suggests how to meet those needs.
  • Responsible for showcasing credit card samples and catalogs to clients.
  • Responsible for selling, handling and dealing with local companies and Self-employed client.

Skills

Skills

                                          Highlights of Qualifications:

  •  Able and willing to assist co-workers, supervisors, and clients in a cooperative manner.
  • Skilled at working with people with diverse backgrounds and cultures.
  • committed to providing total quality work.
  • Almost 4 years’ experience working in the banking field.
  • Keen on learning and willing to try new things and am interested in improving efficiency on assigned task.
  • Ability to work in teams and cooperate with other team member.
  • Having a background about customer service and sales skill.
  • Hard worker and reliable to assigned duties and executes multiple task.
  • Highly self-motivated with an ability to handle work pressure.
  • looking at problems from different points of view and exploring possible solution.
  • Good knowledge of MS Office Applications (Microsoft Word, Power Point, outlook Access, Excel).

Text Section

                                                                            THANK  YOU