Responsibilities and Duties:
1. Assist Managers in day-to-day coordination and management of business operational activities.
2. Monitor, control and manage business operations to meet customer expectations and company goals.
3. Liaise between customer and management to ensure smooth operations delivery.
4. Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
5. Ensure compliance with company standards and procedures.
6. Build and maintain strong customer relationship through regular meetings and communications.
7. Evaluate current operational performance and provide strategic plan for improvements.
8. Provide direction and guidance to internal teams to achieve performance targets.
9. Identify problems in operations process and resolve them in quickly and timely manner.
10. Follow standard operating procedures for efficient business operations.
11. Maintain clear and accurate operations documents/procedures for reference purposes.