Mohamed Mahmoud El Ghazaly

Mohamed Mahmoud El Ghazaly

Personal Information

Work History

Work History
Feb 2014 - Present

Operations Coordinator

asga-academy (aac)

Responsibilities and Duties:
 1.  Assist Managers in day-to-day coordination and management of business operational activities. 
 2.  Monitor, control and manage business operations to meet customer expectations and company goals. 
 3.  Liaise between customer and management to ensure smooth operations delivery. 
 4.  Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines. 
 5.  Ensure compliance with company standards and procedures. 
 6.  Build and maintain strong customer relationship through regular meetings and communications. 
 7.  Evaluate current operational performance and provide strategic plan for improvements. 
 8.  Provide direction and guidance to internal teams to achieve performance targets. 
 9.  Identify problems in operations process and resolve them in quickly and timely manner. 
10. Follow standard operating procedures for efficient business operations. 
11. Maintain clear and accurate operations documents/procedures for reference purposes.

Oct 2013 - Feb 2014

Salesman

El Malek Cars

Responsibilities and Duties:
1. Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
2. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
3. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
4. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
5. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
6. Provides sales management information by completing reports.
7. Updates job knowledge by participating in educational opportunities; reading professional publications.
8. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Apr 2013 - Oct 2013

Salesman

Al Ahmady Motors

Responsibilities and Duties:
1. Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
2. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
3. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
4. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
5. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
6. Provides sales management information by completing reports.
7. Updates job knowledge by participating in educational opportunities; reading professional publications.
8. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Jan 2013 - Mar 2013

Customer Service

Wasla Contact Center

Responsibilities and Duties:
1. Determines requirements by working with customers.
2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
5. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
6. Maintains call center database by entering information.
7. Keeps equipment operational by following established procedures; reporting malfunctions.
8. Updates job knowledge by participating in educational opportunities.
9. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

May 2011 - Dec 2012

Salesman

Al Ahmady Motors

Responsibilities and Duties:
1. Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
2. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
3. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
4. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
5. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
6. Provides sales management information by completing reports.
7. Updates job knowledge by participating in educational opportunities; reading  professional publications.
8. Enhances dealership reputation by accepting ownership for accomplishing new and  different requests; exploring opportunities to add value to job accomplishments.

Mar 2010 - Apr 2011

Customer Service

Wasla Contact Center

Responsibilities and Duties:
1. Determines requirements by working with customers.
2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
5. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
6. Maintains call center database by entering information.
7. Keeps equipment operational by following established procedures; reporting malfunctions.
8. Updates job knowledge by participating in educational opportunities.
9. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education

Education
2008 - 2013

Bachelor's degree

Faculty of Commerce Ain Shams University
2006 - 2008

High School degree

Amr Mousa High School

Courses

2011 English Course at Berlitz
2011 (Manual & Excel Accounting) Sponsored by Mcc Academy
2014 PMP Course .

Skills

Skills

Language Skills:

  1.  Arabic: Native Language
  2.  English: Very Good Speaking & Writing

Computer Skills:

  1.  Microsoft office.
  2.  Internet & sites.
  3.  Microsoft Outlook.

Objective

Seeking for a challenging position.
Marketing Job.
Seeking Supply chain or purchasing Job.
Seeking for a full time job.

References

All references are available formally.