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Summary

With 13 years of diverse experience across both customer & provider sides and with significant exposure to Planning, Design, Administration and Management of Data /Voice infrastructure, huge experience was built and True Success Stories were made in the Design ,Enhancement ,Security Risk Assessment/Mitigation  & Implementation of associated Devices and Technologies,  in addition to Data Center Network Design & Implementation, Disaster Recovery/BCP planning, Routing migrations,Network Security & Devices hardening ,ITIL process ,WAN optimization ,Network enhancement,Vendor & SLA Management,and finally Technical Customer Service across a wide variety of organizational domains .

On the other hand, on the Academic level ,successfully Achieved multiple certifications (ITIL V3, CCNA, CCDA, CCIP, CCNP, CVOICE & CCDP).

I am presently a member of RasGas Qatar{Joint Venture Between ExxonMobil & QP} ,previous IT Networking roles include :IT Network  Manager in ABU-DHABI Islamic & MASHREQ  Banks in addition to Technical support Team Leader role  in Orange Business services(France Telecom)

Work History

Apr 2014Present 

Infrastructure Network S.M.E / Lead (Around 3 years)

Employer: RasGas (Joint Venture Between ExxonMobil & QP)

•Enhanced, Developed & maintained consistency of performance and take lead in Providing solutions to technical challenges , issues, and verifying accuracy of results

•Succeeded to Manage and provide direction for more Junior Team members and technicians through daily tasks and associated projects within Scope of Work

•Mitigated advanced and complex issues escalated from subordinate Teams and customers

• Successfully Finalized Security Risk assessment and associated ,Controls  implementation for associated Technologies  responsible for.

•Ensured that proper Change management & Risk assessment processes are followed as per company policies & procedures

•Working  on complex and business critical IT projects

•Main role requirements includes :establishing and maintaining effective & ethical working relationships with suppliers & contractors,Multi-tasking, ability to organize and coordinate a variety of activities

•Take different roles in the Work Permit process for tasks inside the Plant as per the Work Management System and Plant Safety layout.

•Design,Implementation,Support & Security of PLant DCS &GE Systems 

Support Telecom Team and associated infrastructure, Including Access control system, CCTV, and AVAYA based Voice infrastructure.

•Primary S.M.E/Main technical areas responsible for their Design ,Implementation, Monitoring ,Capacity Management ,upgrade, maintenance Security Hardening and support include but not limited to:

A)Routing , WAN Management & Associated Security Including Products (like: ASR's(IOS-XR) ,38 Series,28 Series & 29 Series Routers) and Protocols /Technologies like: Policy Based Routing, EIGRP/BGP over MPLS based links, QOS, VPN, GRE/IPSEC Tunnels)

B) LAN Access, Distribution and Core Campus Switching & associated Security including Products (like: 2960X, 3650, 3750, 3850, 45XX, 65XX ,Nexus 5K,7K (NX-OS)series switches), and Protocols /Technologies like: CISCO ISE (802.1X) on Wired & Wireless infrastructure,HSRP,VSS ,VPC , DHCP layout, Port Security )

C)Wireless LAN layout (Enterprise/Guest  WLC's, AP’s ,& Wireless Mobility )

D)Network Optimization related layout including : Riverbed & Blue Coat PacketShapers

E) NTP, SFTP, AAA / SNMP layout & Management tools (Cisco Prime, Solarwinds)

F)CISCO Network Optimization Services and associated enhancements and best practice Planning & Implementations

G) Secondary SME for: Security related technologies ASA, Firewalls, ACS,DMZ / internet facing devices,and F5 Load Balancers & CISCO ISE Appliances /Servers

Jan 2013Apr 2014

IT Infrastructure, Network Implementation Manager      (Around 1.5 years )

Employer: Abu-Dhabi Islamic Bank

• Planning, designing, troubleshooting, installing and configuring data and voice networking devices and technologies including :Nexus, Cisco routers and Switches, VSS, CISCO ISE implementation on Routers & Switches , Call Manager,Unity, Various Communication link types(Fiber Optics /STM1,EFM,FR/v35 based Leased Lines),BGP ,RIPV2 ,EIGRP,F5 Load Balancers, IPSEC,GRE,VPN modules, Riverbed, CISCO WAAS,CISCO Presence, CISCO H/W,3G,Microwave.

•Successfully Planned  overall Network Team strategy ,resource planning ,roles and responsibilities ,associated projects management ,SLA & Vendor Management ,and finally  Achieved  cost optimization targets .

• Reviewed  and Analyzed  selected vendor LAN/WAN ,voice software and hardware products to determine those that meet the Bank’s needs.


• Successfully Monitored performance of the network to identify potential problems and bottlenecks.

• Woked on Diagnoses andResoultion of  LAN/WAN and voice chronic problems.

• Successfully Ensured LAN/WAN and voice environment is secure and appropriate recovery and redundancy issues are addressed

• Provided technical guidance to Service and Support staff or less experienced network engineers

• Made sure ITIL layout is followed for all Network related Activities and associated processes

• Achieving proper incident handling  success factors internally and with vendors 

• Achieved proper Capacity Planning for LAN/WAN lines , Cabling and equipments

• Successfully kept cables , Communication links and network Devices in secure and organized environments

• Satisfied  Bank users requirements in availing their network and voice requirements

• Participated effectively  in BCP and DR planning and execution

• Co-operated with other teams to achieve Bank plans and projects

• Managed the day-to-day planning, operation and problem-solving so that a team meets the required level of service

• Monitored the team's performance,and provide guidelines for performance  enhancement when  and where possible 

• Monitored individual team members to identify and schedule required training.

• Part of the daily workload is staying close enough to team members to recognize their shortcomings or weaknesses and address these.

•Enhancing,  Developing and Maintaining Network related documentation, diagrams, and processes were achieved successfully during this role.

Jan 2009Jan 2013

IT Network Engineering Manager/Vice President Assistant

 Employer: Mashreq Bank (Around 4 years )

Responsible for Network Architecture & ICT planning, aligning network solutions with business Goals, resources allocation and coordination, network projects management, configuration and troubleshooting of the DATA/VOICE,& ATM machines Network

Networking Projects & Vendor Management, Tender processes, RFP, Tender evaluation, Contract management, following up with Providers & Integrators to ensure proper delivery of SLAs

•Successful IT Infrastructure Project Management:, Low & high level design , project Charter, BOQ & BOM, Project Plan, Communication Plan , Financial Plan, Data Center & Network Diagrams, Monitoring daily & monthly Reports, Documentation, PIR “Post Implementation Review”

 Effective and successful Design,Implementation ,Monitoring & Troubleshooting of ATM machines Network , LAN & WAN protocols including OSPF, VTP, STP, Frame Relay, IPLC & leased lines E1,MPLS,,IPSEC,GRE,BGP, ACL’s, QOS,HSRP, also NAC, SNMP,NTP,VLANS and InterVLAN routing ,SIP,RTP,CISCO IP phones,IP CAMs, Call Manager, UNITY servers, Voice Gateways, Video conferencing,Wan optimization(Riverbed) in addition to DNS,DHCP, TACACS,AAA layouts,ACS , and management S/W on Windows and Unix based Servers.

Troubleshooting through Telecommunications Technologies including GPRS, GSM and 3.5G networks.

Sep 2007Jan 2009

Snr. Network Administrator  (Around 1. years )

Employer: The Egyptian Credit Bureau (Central Bank)

Network Design, Implementation and secure access (IPSEC) For ALL Egyptian Banks, mortgage, and leasing companies, to be able to access their customer’s credit Reports (located in the Bureau DC) as a perquisite of any Loan or prepaid deal/negotiation with them as per both IFC and Central Bank regulations.

•Achieved the fully successful "Go live" for the first and last credit Bureau in Egypt through effective and proper VPNs Design , Implementation & optimization of VPNs to all Egyptian banks ,mortgage and leasing  companies through different Routing protocols  & technologies including EIGRP, RIPV2, BGP, OSPF and MPLS, WAN and LAN technologies, Fast Ethernet ,Giga Ethernet ,ISDN,IP design, SNMP,VPNs, IPSEC/VPN, Crypto Maps(AES/3DES), HSRP, Route maps, Virtual Templates, Access lists, Offset lists, weighted static & default routers, Switches port security & STP guards

Configuration and troubleshooting of different Layer 2 & WAN Protocols, mostly Frame Relay, ATM and ML PPP.

Configuration  & Cabling of Cisco switches, Routers, and Cisco IP phones.

Providing Technical Support for some servers like FTP, AAA & WEB Servers.
Basic interaction with: Data centers secure design, Juniper firewalls & Switches, side Winder Firewalls, Blue Coat Security Equipments

Jul 2004Sep 2007

Shift Team Leader: Cisco Based VSAT Networks Technical Support Team ( Around 3 years )

Employer: Orange Business Services (France Telecom)

• Successfully leaded both Middle east /Africa  Technical support and VSAT Global support Expert team  to Achieve required KPI's and associated Customer support targets 

Major Career Success Stories ,Projects & Achievements

1) The First & Only Professional Credit Bureau in EGYPT (1st Quarter 2007): My role was to take the FULL Responsibility of the project from the Networking perspective, i.e.  to Implement, Design, Troubleshoot, Monitor, and configure the Routing, IPsec tunnels, crypto maps and VPNs between All Egyptian Banks, Leasing and mortgage Companies from BOTH SIDES (double role), to make these entities fully capable of accessing their Customers Credit History as per Central Bank, International Bank and IFC regulations and rules.

 

  2) MASHREQ Bank - Data Center Implementation(2nd  Quarter 2011):  The Design, implementation plan and equipment configuration of the main data center Networking devices including High available core switches, routers, extranet & server farm setup and inter-floors network connectivity using copper and fiber cabling.

 

  3) Routing ,Switching & VOIP :, Design ,Implementation and Network High Availability for all  Mashreq Branches (3rd  Quarter 2009):

Full Routing (OSPF), Switching & VOIP Design, Implementation and High Availability for ALL Mashreq Egypt Branches. Also Managing various aspects of the project including end-to-end documentation, post-delivery support model, Vendor and SLA Management.

Education

Sep 1998Sep 2003

Bachelor of Engineering 

Cairo University

Major : Communication and Electronics

Sep 1995Jun 1998

IGCSE (High School)

M.H.S Language School

High School

Career Related Trainings 

  • Extensive VSAT Training, in ORANGE Business Services.
  • ITIL V3 Foundation –Training in Global Knowledge
  • Time Management Skills for IT Professionals Training, in ORANGE Business Services.
  • Customer satisfaction Training, in ORANGE Business Services.
  • CVOICE -Training in SIGMA IT-Egypt
  • CCNDC (Configuring the Cisco Nexus Data Center) ,By CISCO Inc.
  • CISCO ACI: Cisco Application Centric infrastructure, By CISCO Inc.

Certifications 

  • CCNPCisco Certified Network Professional, certified.
  • CCIPCisco Certified Internetwork Professional, certified.
  • CCDPCisco Certified Design Professional, certified.
  • CCDA- Cisco Certified Design Associate
  • CCNA- Cisco Certified Network Associate
  • IUWVN-Implementing  CISCO Unified Wireless Voice Networks
  • CVOICE-Implementing CISCO UC over Voice over IP and Quality of service
  • ITIL V3 Foundation- Information Technology Infrastructure Library