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Work experience

Expo Group

Mar 2017

Marketing & customer care Manager

Egypt, Cairo

Expo Group is a new company working in car maintenance & car care, as a sales & marketing manager I was responsible for arranging business plans, targeting & developing business strategies.. sales & pre sales plans & following up with existing customers, targeting new customer on both individuals & corporate.  

flydubai

sep 2016Feb 2017

Senior Sales & Customer Service Executive

United Arab Emirates, Dubai

Flydubai is a well-known aviation company which i joined as executive & got promoted to be senior in in the contact center service section, I was responsible for answering CM calls, finding issues & solve it, make reservations, modifications on current reserved bookings, cancellation in order to the CM needs, the 1st priority was to achieve the CM's satisfaction as it's the 1st priority for flydubai.

du telecom

feb 2015aug 2016

Senior Retail Sales & Customer service Executive "consumer, enterprise, home services"

United Arab Emirates, Dubai

Started as a retail sales & customer service executive then getting promoted to be a senior as I was responsible for handling all kinds of customers inside the store, guiding them, solving there issues, answering there questions, fixing there problems on the system, & as inside the store retail sales was an important part of my job as I was able to sell all my companies services & showing how high is
our services quality.

Dubai first

jan 2014jan 2015

Relationship Officer "multi product"

United Arab Emirates, Dubai

Achieve a satisfactory level of knowledge of Private Banking products and services by keeping up-to-date with related developments & to deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.

PPC (Petroleum Pipe Lines Company for pumping & transferring liquids

Dec 2009Nov 2013

Quantity Surveyor "petroleum liquids"

Egypt

The governmental company which own the only pipelines network to transfer petroleum materials all over Egypt between production sites & manufacturing companies.. I was working in Pertobel co planet & I was responsible for all tanks calculations.. getting the real liquid quantity inside tanks up to its temperature, size & density.

El Shorouk co

Sep 2006Jun 2009

Senior Sales & Marketing

Alshorouk company is a well-known company work in marble & granite processing for export.. located in Ismailia free zone & for four years my rule was to serve exist clients & find new ways to advertise our products to attract new customers from all over the world.

Felix Egypt

Feb 2004Jun 2006

Senior Sales Executive

It was helpful part in my career to learn how to deal in printing industry, Felix Egypt is one of the most growing companies in Egypt which printing, cutting, selling printing materials… As a Senior Sales I was responsible for leading the team to reach the highest selling monthly target & achieve a new selling records to gain the best place in the market with a better commission for all the team for sure.

canion co

Dec 2002Jun 2004

sales rep

Canion is one of the first companies work in Tourism investment in many categories such as (time share systems, vacations, groups arrangement & reservations) plus the touristic real estate branch which was selling & renting (Villas, Chalets & studios) in many well-known resorts in red sea & north coast, It was my 1st start in sales work field, I learned how is team work.

Skills

Teamwork.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.
Problem-Solving/Reasoning/Creativity.
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
Planning/Organizing.
  • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Leadership/Management Skills
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
Flexibility/Adaptability/Managing Multiple Priorities.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Analytical/Research Skills
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Communications Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing.

Personal Acheivments

Al Rowad Renewable Energy

20112014

Owner, Sales & Marketing Director

My biggest achievement while working in Egypt was holding this position in my own company which toke part for 4 years in solar energy products field.

I was responsible for Accomplishes marketing and sales human resource objectives by recruiting, selecting, coaching, counseling, and disciplining employees..Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans

Training & courses

du telecom

retail sales pro

full profesional course for retail CRM, Operations "consumer, enterprise, home services"

flyduai

sep 2016

Salesforce

full training course in salesforce CRM online software 

flydubai

sep 2016

CRM

full training course in CRM operations 

Education

port said secondary military school

Jul 1999Jun 2002

high school

Major of General Studies

Languages

Arabic    Mother tongue

English  Fluent "reading & writing"