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Work History

flydubai

Feb 2016Sep 2016

Sales & Customer Service Executive

Flydubai is a well-known aviation company & it was my start here in UAE as a customer service agent in the contact center service section, I was responsible for answering CM calls, finding issues & solve it, make reservations, modifications on current reserved bookings, cancellation in order to the CM needs, the 1st priority was to achieve the CM's satisfaction as it's the 1st priority for flydubai.

du telecom

jan 2015feb 2016

Retail Sales & Customer Service Executive

As a start in UAE by using my previous telecom experience in Egypt I joined do as a customer service executive so I was responsible for handling all kinds of customers inside the store, guiding them, solving there issues, answering there questions, fixing there problems on the system, & as inside the store retail sales was an important part of my job as I was able to sell all my companies services & showing how high is our services quality.

PPC (Petroleum Pipe Lines Company for pumping & transferring liquids

Dec 2009Nov 2014

Quantity Surveyor "petroleum liquids"

The governmental company which own the only pipelines network to transfer petroleum materials all over Egypt between production sites & manufacturing companies.. I was working in Pertobel co planet & I was responsible for all tanks calculations.. getting the real liquid quantity inside tanks up to its temperature, size & density.

El Shorouk co

Sep 2006Jun 2009

Senior Sales & Marketing

Alshorouk company is a well-known company work in marble & granite processing for export.. located in Ismailia free zone & for four years my rule was to serve exist clients & find new ways to advertise our products to attract new customers from all over the world.

Felix Egypt

Feb 2004Jun 2006

Senior Sales Executive

It was helpful part in my career to learn how to deal in printing industry, Felix Egypt is one of the most growing companies in Egypt which printing, cutting, selling printing materials… As a Senior Sales I was responsible for leading the team to reach the highest selling monthly target & achieve a new selling records to gain the best place in the market with a better commission for all the team for sure.

canion co

Dec 2002Jun 2004

sales rep

Canion is one of the first companies work in Tourism investment in many categories such as (time share systems, vacations, groups arrangement & reservations) plus the touristic real estate branch which was selling & renting (Villas, Chalets & studios) in many well-known resorts in red sea & north coast, It was my 1st start in sales work field, I learned how is team work.. as a sales rep my mission was to reach my monthly target in sales schedule up to the season

Education

port said secondary military school

Jul 1999Jun 2002

high school

Major of General Studies

Skills

Teamwork.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.
Problem-Solving/Reasoning/Creativity.
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
Planning/Organizing.
  • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Leadership/Management Skills
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
Flexibility/Adaptability/Managing Multiple Priorities.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Analytical/Research Skills
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Communications Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing.

Personal Acheivments

Reviera group

partner, event coordinator & assistant 

Planned and executed over 300 tailor made events for individual and corporate clients…My team and I earned the prestigious X award for “Achievement in event planning”.. Managed budgets ranging from $3,000 to $100,000 and succeeded to save clients an average of 20% from the overall cost of the event Trained over 100 new employees.

My Responsibilities: Meeting with clients to discuss the specifications of the events. Calculated estimated cost of different type of events Maintained liaison with caterers, florists, photographers and other professionals. Handled all the bills. Insured the events went smoothly and the feedback from attendees was exceptional.

Training & courses

flyduai

Mar 2016Apr 2016

Salesforce

flydubai

Mar 2016Apr 2016

CRM

Languages

Arabic    Mother tongue

English  Fluent "reading & writing"