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Mohamed Alaa Shaheen

Personal info

Address : 

- 10th Ragab Abou El Seoud , King Faisal St , Al-Jizah

-  4th El Gamea El Kebeer , Assuit

Email :  [email protected]

Phone Number : 01064550256

Date of Birth : 1-08-1987

Martial Status : Single 

Military Status : Exempted

Education

20042011

License degree

Assiut University

Faculty of Arts , English Department 

Major : English Language and Literature

20012004

High School

Al Gamaa
High School

Work experience

Feb 2015Mar 2015

Traffic Manager

American Star Travel International

Responsibilities : - Ground Logistics , Executing all reservations in the ground. - Manages a Team of Airport Expediters. - Negotiating with Airlines for good deals. - Responsible of Dealing with Tour Guides. - Responsible of Client Communication and follow up until service is provided. - Communications with Vendors , Recruit new Staff Members.

Jun 2012Feb 2015

Tier II Contact Center Representative - Escalation Department

Teleperformance Egypt
Working as Second Line Travel Agent supporting Expedia Canada , Expedia for TD and Travelocity Canada - Handling customer complains - Expert user of GDS System Sabre Red Work-space - Experience in Airlines and Ticketing Industry - Dealing with customer complains. - Resolving customer’s Technical and Billing issues. - Communicate efficiently with clients. - Ensuring client Targets are delivered. - Assisting first line support representatives. - Following up and delivering Clients updates.
Nov 2011Jun 2012

International Customer Service Representative

Centro Global Solutions

-Initiating Outbound Calls to Medical Networks in USA to discuss approval for Customer Request
-Finalizing Deals with Clients customized to their medical needs
-Communicating with different Medical Providers using Phone , Emails and Fax
-Dealing with US Customers and Provide Exceptional Quality of Service

May 2011Nov 2011

Customer Service Representative

Vodafone Egypt

- Receive inbound Calls regarding Customer Inquiries
- Handle Customer complains and get it resolved in timely manner with quality
- Handle customer Billing And Technical Issues and Promoting Company's Rate plans and Promotions
- Communicating with different departments to make sure that customer is getting exceptional service

Skills

English Fluency
Sales
Recruitment and HR Basics
Time Management
Teamwork
Customer Service
Customer Satisfaction
Call Centers

Certifications

Aug 2012Present

Certified Travel Agent

Travel Industry Council of Ontario Canada

References

All References are available upon request