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Summary

Bachelor of Information Systems and Management from  Future Academy Higher Institute for Computer, 

Work experience

Sep 2013Present

IT Specialist

Future Academy

1. Responsible for the deployment and support of IT computer hardware and software
2. Provides support of help desk requests related to hardware and/or software issues.
3. Acts as a resource to provide assistance to computer users on new and upgraded technology.
4. Maintains a current working knowledge of operating systems, diagnostic and repair techniques, and imaging.
5. Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business.
6. Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
7. Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.
8. Demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others.
9. Maintain constructive relationships and demonstrate respect for everyone contacted.
10. Do all other tasks assigned to me  from my  direct manager.
11. Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency.
12. Executing, installation, configuration, and testing of equipment planned by the IT Manager.
13. defining network policies and procedures, with the supervision of the IT Manager

May 2013Nov 2013

IT Specialist

Huper Elmahllawe

Solve all the problems of hardware '' Computers, projectors, printers and accessories "

Installing operating systems and all software necessary

Solve Network Problems

Manage Domain Server
and more ...

May 2009Feb 2011

IT Specialist

Maintenance Shop

Solve all the problems of hardware '' Computers, projectors, printers and accessories "

Installing operating systems and all software necessary

Solve Network Problems

Manage Domain Server

Create and manage Kaspersky Security Center Server

Create and manage Mikrotik Server

Create and manage pFsense Server

Create and manage File Server and Shadow Copy

and more ...

Education

Jan 2009Jan 2012

Bachelor of Information Systems and Management

Future Academy

Bachelor of Information Systems and Management

Overall Grade : Good

Skills

use VMware vSphere 5
Software Troubleshooting
Help Desk Support
Remote Troubleshooting
Troubleshooting
Internet Services
Network Engineering
Wireless Networking
IT Hardware Support
Networking
IT Solutions

Certifications

2014Present

MCSA: Windows Server 2012

2014Present

MCP: Microsoft Certified Professional

Dec 2014Present

MCSA: Office 365

Jan 2011Present

MOS: Microsoft Access 2010

Jun 2014Present

MOS: Microsoft Word 2010

Dec 2014Dec 2017

MCSE: Server Infrastructure

References

"Available upon request

Portfolio