Height Institute Of computer science and information system
October 6 University
Bachelor's degree in computer science
+965 65518017 +965 97242172
IT Professional with proven leadership skills, +8 years as technical and desktop IT support in an enterprise environment, Strong knowledge of software architecture, security, and TCP/IP LAN and WAN technologies,Extensive experience implementing and supporting Microsoft products including: Active Directory, Exchange Server, SQL Server, SharePoint 2007, Office Communication Server, IIS, I’m trying to be well experienced and successful in my career life, by acquiring technical knowledge and skills while employing what I learn to serve the frame I work in. Am always searching for the newest technology to upgrade my knowledge, I am willing to enhance my skills and qualifications through hard work in my career field. I’m self motivate and I have good communication skills with people. My greatest goal is to be a distinguished source of innovation in IT field.
Bachelor's degree in computer science
-Be in charge of running and managing Team daily.
-Set targets for team to meet up with.
-Schedule and organize shift patterns for other team members
-Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
-Facilitate and organize training session for all agents and participate in recruitment of new Engineers.
- Recommend and purchase gadgets to enhance job performance.
-Conduct regular review of performance and organize training sessions for under performers.
-Submit regular reports to management and seek new ideas and strategies to improve performance.
-Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
-setup and configure Fortiwifi 60CM
-Install and configure (Dell Poweredge T610,T620 Servers)
-installing and configuring computer hardware operating systems and applications.
-monitoring and maintaining computer systems and networks.
-Install,Configure and Manage (Cisco 2960 , 2960 X , 3850, 3750 , Series Switches).
Install,Configure and Manage (Cisco 4325,400 , Series Routers).
-talking staff or clients through a series of actions, either face-to-face or over the telephone, to help -set up systems or resolve issues.
-troubleshooting system and network problems and diagnosing and solving hardware or software faults.
-replacing parts as required.
-providing support, including procedural documentation and relevant reports.
-following diagrams and written instructions to repair a fault or set up a system.
-supporting the roll-out of new applications.
-setting up new users' accounts and profiles and dealing with password issues.
-responding within agreed time limits to call-outs.
-testing and evaluating new technology.
Assists general manager by performing related duties Updates job
knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional
organizations ,Accomplishes organization goals by accepting ownership for
accomplishing new and different requests; exploring opportunities to add
value to job accomplishments ,Performance Management, Giving Feedback,
Project Management, Coaching, Foster Teamwork, Supervision, Staffing,
Business Knowledge, Technical Leadership, Technical Management, Vision
Covering four military sites (AbouHammad Apache base, Katameya Apache
base, Fayed F 16 base, Banisuwaif F 16 base)
-Install and repair of Computer hardware and software perform preventive maintenance of equipment. Administration of Local Area Network and associated equipment (Firewalls,
Switches, Servers), monitoring and maintaining computer systems and networks,using Citrix Xenapp or XenDesktop , make sure the internet service working stable and troubleshoot internet problems with vendor , Backup , Shrink , Check SQL 2005 database, Install and configure access points ,Make Sure that Infinova CCTV (camera System) is working good , troubleshoot and create backup, Reprogram Motorola GP338 Plus radio and install it on car cabinet, training users How to use the newest software and troubleshoot web portal user problems , Work in compliance with department safety and quality standards ,LAN configuration and allocation ,Monitor web portal Ticketing system and respond to problems depending on problems priority.
Covering two military sites (AbouHammad Apache base, Katameya Apache base)
-Install and repair of Computer hardware and software perform , Administration of Local Area Network and associated equipment (Firewalls, Switches, Servers) along with administration and insurance of internet connectivity and troubleshoot
internet/network problems. using Citrix Xenapp or XenDesktop , Maintenance and repair of communication equipment (Vehicle/Handheld Radios, telephone system, CCTV system, TV network and broadcast center) with all associated network/communication infrastructure, Check SQL 2005 database, Install and configure access points ,Make Sure that Infinova CCTV (camera System) is working good , troubleshoot and create backup, Reprogram Motorola GP338 Plus radio and install it on car cabinet, training users How to use the newest software and troubleshoot web portal user problems , Work in compliance with department safety and quality standards ,Monitor web portal Ticketing system and respond to problems depending on problems priority.
-Installation & configuration of IP networks & integrated Security systems
-Creating database reports and taking backup’s , ensure that all PC’s working
-Solve any problems related PC network topology .
-Install Infochannel , troubleshoot it’s problems.
-covering World Squash competition with internet wireless service May 2009.
-adding users at active directory server and give privilege for each user and managing ISA firewall.
-Covering El Mamsha ST with internet Service during Squash Championship , Install
Media room for Squash players and reporters .
Arabic Mother tongue
English Very Good
Excellent (Microsoft Windows 2000/XP/7/8/8.1/10,Microsoft 2003/2008/2012/2016,Android System, Microsoft Office Word, Excel, PowerPoint,Photoshop, Planet 3D,Microsoft SharePoint 2007) & Excellent internet experience ,troubleshooting, windows server,Ubuntu,Android,CCTV,Active Directory,leadership,Networking,project management,Teamwork,Motorola hardware.