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Telephone Number

+965 65518017                                                           +201066625059

Summary

IT Professional with proven leadership skills, +8 years as technical and desktop IT support in an enterprise environment, Strong knowledge of software architecture, security, and TCP/IP LAN and WAN technologies,Extensive experience implementing and supporting Microsoft products including: Active Directory, Exchange Server, SQL Server, SharePoint 2007, Office Communication Server, IIS, I’m trying to be well experienced and successful in my career life, by acquiring technical knowledge and skills while employing what I learn to serve the frame I work in. Am always searching for the newest technology to upgrade my knowledge, I am willing to enhance my skills and qualifications through hard work in my career field. I’m self motivate and I have good communication skills with people. My greatest goal is to be a distinguished source of innovation in IT field.

Education

20042008

Height Institute Of computer science and information system

October 6 University

Bachelor's degree in computer science

Work History

Jan 2016Present

IT specialist

Ministry Of Education Kuwait

-installing and configuring computer hardware operating systems and applications.
-monitoring and maintaining computer systems and networks.
-talking staff or clients through a series of actions, either face-to-face or over the telephone, to help -set up systems or resolve issues.
-troubleshooting system and network problems and diagnosing and solving hardware or software faults.
-replacing parts as required.
-providing support, including procedural documentation and relevant reports.
-following diagrams and written instructions to repair a fault or set up a system.
-supporting the roll-out of new applications.
-setting up new users' accounts and profiles and dealing with password issues.
-responding within agreed time limits to call-outs.
-testing and evaluating new technology.

Jan 2015Jul 2015

General Manger Assistant

Dao Group LTD Uganda

Assists general manager by performing related duties Updates job
knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional
organizations ,Accomplishes organization goals by accepting ownership for
accomplishing new and different requests; exploring opportunities to add
value to job accomplishments ,Performance Management, Giving Feedback,
Project Management, Coaching, Foster Teamwork, Supervision, Staffing,
Business Knowledge, Technical Leadership, Technical Management, Vision

May 2012Jun 2014

MIS-COMM

DynCorp International

Covering four military sites (AbouHammad Apache base, Katameya Apache
base, Fayed F 16 base, Banisuwaif F 16 base) Install and repair of Computer
hardware and software perform preventive maintenance of equipment.
Administration of Local Area Network and associated equipment (Firewalls,
Switches, Servers), monitoring and maintaining computer systems and networks,make sure the internet service working stable and troubleshoot internet problems with vendor , Backup , Shrink , Check SQL 2005 database, Install and configure access points ,Make Sure that Infinova CCTV (camera System) is working good , troubleshoot and create backup, Reprogram Motorola GP338 Plus radio and install it on car cabinet, training users How to use the newest software and troubleshoot web portal user problems , Work in compliance with department safety and quality standards ,LAN configuration and allocation ,Monitor web portal Ticketing system and respond to problems depending on problems priority.

Nov 2009May 2012

MIS Specialist

Northrop Grumman Corporation

Covering two military sites (AbouHammad Apache base, Katameya Apache
base) Install and repair of Computer hardware and software perform , Administration of Local Area Network and associated equipment (Firewalls, Switches, Servers) along with administration and insurance of internet connectivity and troubleshoot
internet/network problems. Maintenance and repair of communication equipment (Vehicle/Handheld Radios, telephone system, CCTV system, TV network and broadcast center) with all associated network/communication infrastructure, Check SQL 2005 database, Install and configure access points ,Make Sure that Infinova CCTV (camera System) is working good , troubleshoot and create backup, Reprogram Motorola GP338 Plus radio and install it on car cabinet, training users How to use the newest software and troubleshoot web portal user problems , Work in compliance with department safety and quality standards ,Monitor web portal Ticketing system and respond to problems depending on problems priority.

Oct 2008Oct 2008

IT Specialist

Sindbad Club

Installation & configuration of IP networks & integrated Security systems
making database reports and taking backup’s , ensure that all PC’s working
properly , Solve any problems related PC network topology , Install Info
channel , troubleshoot it’s problems , covering World Squash competition
with internet wireless service May 2009 , adding users at active directory
server and give privilege for each user and managing ISA firewall ,Covering
El Mamsha ST with internet Service during Squash Championship , Install
Media room for Squash players and reporters .

Certifications

Aug 2016Present

ITIL® Foundation Certificate

EXIN

License 5763219.20565046

July 2016Present

Diploma In Digital Marketing

Shaw Academy
June 2016Present

Leading Teams by University of Michigan

Coursera Course Certificates

License B7QTQZWZFC76

May 2016Present

Influencing People by University of Michigan

Coursera Course Certificates

License 6WR45WKYGSKD

Apr 2016Present

Managing Talent by University of Michigan

Coursera Course CertificatesUniversity of Michigan - USA

License 6DRJKN3CGXVA

Apr 2016Present

Inspiring and Motivating Individuals by University of Michigan

Coursera Course Certificates

License Q63UGGJQ6VGU

June 2016Present

Business email

HP
Apr 2015Present

Ethical Hacking

Udemy
Nov 2014Present

Intel® Retail Certified Professional

Intel Corporation
Nov 2013Present

Tech Basics: Cables & Connectors

Udemy
2010Present

CCNA 

Cisco

Language

Arabic  Mother tongue

English Very Good 

Skills & Endorsements

Excellent (Microsoft Windows 2000/XP/7/8/8.1/10,Microsoft  2003/2008/2012/2016,Android System, Microsoft Office Word, Excel, PowerPoint,Photoshop, Planet 3D,Microsoft SharePoint 2007) & Excellent internet experience ,troubleshooting, windows server,Ubuntu,Android,CCTV,Active Directory,leadership,Networking,project management,Teamwork,Motorola hardware.