• Greater Jakarta Area, Indonesia, ID
  • bal_ehm@yahoo.com
Mohamad Iqbal

Mohamad Iqbal

Service Delivery Manager at PT. Packet Systems Indonesia

Summary

A reliable, capable of any leadership role. Developing and motivating teams to do better and to drive continuous improvements across a range of work activities. Currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development.

Work History

Work History

PT. Packet Systems Indonesia

Jan 2014 - Present

Team Leader and Service Delivery Manager

  • Managed Team
  • Managed Service
  • Pre-Sales Team
  • Channel Service Internal, External and Principle
  • Hardware Management
  • Document Control
  • Develop Team
  • Proposal Document
  • Inventory Management
  • SLA Achievement
  • Project and Service Delivery
  • Reporting review to Division Manager, Customer and Board of Director
  • Approval Document and Advance Team

PT. Packet Systems Indonesia

Jan 2011 - Dec 2013

Team Coordinator - Service Provider

  • Managed Team
  • Monitoring
  • Troubleshooting
  • Implementation : Installation, Integration and Migration
  • User Acceptance Test
  • Document Implementation

PT. Packet Systems Indonesia

Jan 2009 - Dec 2010

Systems Engineer

  • Staging Cisco Device
  • Monitoring
  • Troubleshooting
  • Implementation : Installation, Integration and Migration
  • User Acceptance Test
  • Document Implementation

PT. Packet Systems Indonesia

Mar 2006 - Dec 2008

Associate Systems Engineer

  • Staging Cisco Device
  • Monitoring
  • Troubleshooting
  • Implementation : Installation, Integration and Migration
  • User Acceptance Test
  • Document Implementation

PT. Master Systems Infotama

May 2005 - Dec 2005

Systems Engineer

  • Staging Cisco Device, Desktop and Server
  • Implementation : Installation, Integration and Migration
  • Document Implementation
  • User Acceptance Test

FKM - Universitas Indonesia

Feb 2001 - Sep 2004

Technical Support

  • Installation Operating Systems, Ms. Office
  • Ensure all Desktop/PC/Laptop are well
  • Submit Reporting to IT Team Leader

Skills

Skills
IT Management
  • Managed Service and Resource
  • SLA Achievement
  • Channel Service Internal, External and Principle
  • Pre-sales Support
  • Business Strategy Plan
  • Develop Team
  • Service Delivery
  • Review to Customer, Division Head and Board of Director
  • Costing, Man day Proposal for Sales Team

Microsoft
  • Microsoft Office
  • Microsoft Project
  • Microsoft Visio
IT Networking
  • Layer 2 and Layer 3 Protocol
  • MPLS Concept and VPLS
  • e-BGP, m-BGP, route-map concept
  • Access-list filtering
  • OSPF and Static Route Concept
  • Cisco IP RAN Technology

Education

Education

Gunadarma University

1996 - 2004

Bachelor

System Information

Certifications

Certifications

CCNA 640-802

2012 - 2015

CISCO

CSCO11143488

Product Knowledge

Cisco Product
  • Router and Switch
  • Firewall Security - ASA
  • Datacenter – UCS, ASR1K, NXS5K, NXS9K, NXS7K
  • Collaboration – CUCM, IP Phone, Jabber, End Point, MX9K
F5 Product
  • Big-IP
  • LTM
  • Viprion

 Bluecoat Product

  • Proxy Server
  • Cache Engine
  • DHCP Server
  • Packet shipper
Security Product
  • Checkpoint Firewall
  • Infoblox DNS
  • Palo Alto NGN Firewall
  • Forti Product