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Summary

Experienced with 9+ years in Financial Services sector with diversified skills in operations of FX Brokers and FX solutions & service providers.

A well presented industrious and highly personable individual who has an extensive depth experience in financial services institutions with experts skills of

(BackOffice, BackEnd operations, MetaTrader 4/5 plus GUI Trading software, API, LPs Connectivity and integration solutions)

Worked in a different financial services institutions with a diversified cultures and targets that strengthened my skills and made me an expert in the various departments of operations as mentioned above with a good record of adding values to the whole workflow.

  • Experience work locations: UAE, Cyprus, Egypt (Willing to relocate)

Following is my career experience in details. Where my experience background, professional skills, personal skills and communication skills can be applied plus further enhanced.

Career Experience

Mar 2016Feb 2017

BackOffice & BackEnd Operations

House of Borse

  • BackOffice full operations.
  • BackEnd (MT4/5 Administrator, Gateway, API and LPs Bridge integrations, Quotes and charts flow)
  • Full setup of White Labels and Partners programs.
  • Provide 3rd level support to clients and
  • Customer Relationship Management - Co-ordination with clients.
  • Work closely with the CEO and support all IT projects.
  • Responsible for creation and activation of accounts.
  • Communication and coordination with different departments.
  • Monitoring of correct workflow (deposit/withdrawal process in internal systems).
  • Handling of customer calls and e-mails.
Oct 2015Dec 2015

MetaTrader Administrator

Apexum - UAE

  • Responsible for all MT4 trading activities, integration and future trading technologies development.
  • Full support and administration of the MetaTrader platform, Manager, Administrator and configuration of the MetaTrader servers.
  • Work with 3rd party vendors and provide support of the technical environment such as LP, Banks and Institutional clients.
  • Work with the MetaTrader software provider and troubleshoot any issues that arise.
  • Controls and Monitor all server parameters and settings.
  • Provide 3rd level support to users.
  • Work closely with the Chief Executive Officer and support all IT projects.

Feb 2013Jun 2015

BackOffice & Technical Operations Manager

CommexFx - Cyprus
  • Day-to-Day Operations.
  • Work closely with Top Management & Supervisors to improve the execution of assigned activities.
  • Monitoring company trading Books with Liquidity Providers & Banks.
  • Direct contact with Liquidity Providers and software vendors.
  • Provide prices to corporate dealers, upon request, and meet with customers when requested.
  • Interacting with Liquidity providers and aggregator in order to obtain best pricing and execution for the company and its clients.
  • Quoting, confirming and transmitting client trades in line with company’s policy and procedures.
  • Handling client's complaints belongs to trading.
  • Customer Support tasks. (Belongs to Trading or BackOffice)
  • Providing an overview of all relevant market activity to the investment team.
  • Full support and administration of the other trading terminals (i.e. ClearPro, cTrader)
  • Full support and administration of the MetaTrader platform, Manager, Administrator and configuration of the MetaTrader servers.
  • Dealing with the MetaTrader or software providers and troubleshoot any issues that arise.
  • Work with 3rd party vendors and provide support of the technical environment such as LP, Banks, and Institutional clients.
  • Provide 3rd level support to institutional clients.
  • Integrating, testing & monitoring MT (MetaTrader) plus different trading terminals.
  • Bridge connectivity with different trading terminals and LP (Liquidity provider).
  • Full Setup of partial and full WL (White Labels) from scratch.
  • Sorting out the full support of WL (white labels).
  • Plan, organize, direct control the security settings, and workflow system (servers, dealing disk terminal, client's terminal, multi-terminal client's system, servers) and networking servers for backup issue.
  • Cooperate with Risk Management Department.
  • Handling & cooperate in issues belongs to MetaTrader or trading servers with developers.
  • Control Custom APIs belongs to Trading system & Website.
  • Follow-up the Quotation pricing.
  • Control execution quality of the client's orders into exchange market.
  • Control & mapping execution of the broker or corporate account orders through LP (Liquidity Provider) side.
  • Financial reports (Summary, Commission, Segregate, Closed Trades and agents reports).
  • Organize implementation and testing system as whole (online trading system CRM systems, trading servers).
  • Updating team with new products or new systems that company will upgrade and provide its clients with.
  • Updating colleague’s team with new products or new systems that company will upgrade and provide its clients with.
  • Manage installation technicians, lead technicians, project managers and control system programmers.
Nov 2011Feb 2013

Technical Operations Manager

CommexFx - Cyprus
  • Responsible for overall technical operations.
  • Handle all operation procedures of MetaTrader4, ProTrader and cTrader.
  • Interact with internal teams to ensure consistent and reliable customer service.
  • Responsible for all trading activities, integration and future technologies development.
  • Responsible for the bridge connectivity with the other trading terminals and LP (Liquidity provider).
  • Full Monitoring and integration of Metaquotes products for front, back offices and GUI.
  • Plan, organize, direct, control and design (MetaTrader - Online Trading System).
  • Maintain the product settings, on the system (OTC, Commodities, Spot, Indices, and CFD's).
  • Plan, organize, direct control the security settings, and workflow system (servers, dealing disk terminal, client's terminal, multi-terminal client's system and servers) and networking servers for backup issue.
  • Cooperate with Risk Management Department.
  • Handling & cooperate in issues belongs to MetaTrader or trading servers with developers.
  • Control money transaction over the websites, and link it directly with the trading online system.
  • Follow-up the Quotation pricing (Programming connection multiple systems together via Dynamic Data Feed Exchange).
  • Updating colleagues with the new products or a new systems that company will upgrade to.
  • Hand over with Customer Support about cases belongs to trading conditions.
  • Handling client's complaints belongs to execution.
  • Responsible for planning, coordinating, and executing organizational technical processes from start to finish.
  • Responsible for maintaining the technical goals of the company and address any future potential needs.
  • Responsible for making sure that all staff is working strictly within technical guidelines of project management and operational governance.
  • Recruit and supervise technicians and other personnel and oversee their professional development and training.

6 Years Earlier

July 2008OCT 2011

Trading Desk & BackOffice Manager

Prime4X
Apr 2008Jun 2008

Researcher-Administrative affair

Petro Trade for GAS & OIL
Dec 2007Jun 2008

FX Market Chief Dealer

ForexGen
Oct 2007Dec 2007

Online Marketing agent

AXMO

Skills

Languages
  • Arabic: Mother tongue
  • English: Excellent command of written and spoken
Software & Applications
  • MetaTrader 4/5 Platform (for clients)
  • MetaTrader 4/5 (for backoffice)
  • MetaTrader 4/5 (for Administrators and Managers)
  • MetaTrader Servers, DataCenters, WatchDog, Plugins
  • PrimeXM Xcore, LMAX bridge, TopFX, Integral
  • Clients Member Area implementations
  • Clear Vision  (CFH Clearing)
  • ClearPro (CFH Clearing)
  • SAXO Trader
  • SAXO Tools (BackOffice)
  • cTrader (for Clients)
  • cBroker (for Administrators and Managers)
  • Toolskit
  • TeamWox (CRM)
  • EA’s (Expert Advisors)
  • GUI Trading Terminals
  • Liveperson (Live chat for customer service)

Personal Skills
  • Self-confident and outgoing personality.
  • Excellent in forward thinking and possess problem solving skills.
  • Design and implement an overall risk management process for the organization.
  • Manage the process of identifying, assessing the risks affecting the business.
  • Oversee, and in some areas implement, the plan of risk control actions.
  • Monitor, evaluate and challenge the organization’s success in managing its risks.
  • Organize appropriate risk reporting, internally and externally.
  • Personal organization and planning skills.
  • Negotiating and influencing skills.
  • Persistence, an eye for detail and ability to complete projects and keep to deadlines.
  • Ability to understand and learn risk management software packages.
  • Ability to work in a fast-paced environment

Education

20002005

Bachelor of Computer Science

Modern Academy Maadi (MAM)

Info Section

  • Open minded to join a different roles
  • Looking for a new job opportunity and new challenge.
  • Able to relocate as per job requirements.
  • Eligible to work in all countries
  • Paperwork are valid and authorized by Ministry of Foreign Affairs.