- Operational and sales support for multiple Financial Advisors.
- Process brokerage transactions, open accounts, account transfers, submit request for money movements, and deposit checks and stock certificates.
- Maintain annuity and 529 accounts to ensure that they are in accordance with regulatory rules.
- Effectively train entry level sales assistants, and support team members, with a strong focus on delivering outstanding customer service.
- Follow up with operations and sales paperwork on a daily basis.
- Type letters, forms, and reports from rough draft in order to mail out correspondence; and also assist with marketing campaigns.
- Assisted with phone rotation for the receptionist in her absence and during lunch breaks.
- Provided teller transaction quality and efficiency.
- Educated customers and Financial Advisors about sales & service delivery options.
- ATM custodian, back-up vault and consignment item custodian.
- Partnered with and provided administrative assistance to the Financial Center Manager and Licensed Financial Specialist.
- Screened and routed incoming calls.
- Obtained new business for financial center through customer referral, and networking.
- Mentored new employees.