Education

Education
Jul 2007 - Present

Bachelor of Arts in Multidisciplinary Studies

West Virginia University

This degree combines three minors to create a B.A.

Jul 2007 - Dec 2010

Bachelor of Arts

West Virginia University

Work History

Work History
Sep 2010 - Present

Volunteer

American Cancer Society

·Wrote PSA and press release for “Making Strides Against Breast Cancer” 2K/5K walk

·Contacted 5 radio stations and 3 TV stations in Morgantown, WV to publicize “Making Strides Against Breast Cancer”

·Set-up, organized, and participated in 5K walk

·Raised $150 in 7 days for “Making Strides Against Breast Cancer”

Aug 2010 - Present

Volunteer Leader

Caritas House

·Lead team of 3 to promote, raise awareness, and plan vigil for World AIDS Day at West Virginia University

·Schedule meetings with 20 student organizations

·Present speeches to student organizations to raise awareness of HIV/AIDS in Morgantown

·Maintain relationships with student organizations throughout the semester to continue education and prevention

·Recruit students to attend and support World AIDS Day vigil

·Utilize social networking sites including Facebook and Twitter to make a national impact

·Design and distribute flyers throughout Morgantown community

Aug 2011 - Present

Customer Service Coach

APAC

·        Work under contract with UPS to support their customer service program<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

·        Assist 300+ customers track packages<o:p></o:p>

·        Take first level escalation calls to find resolution for customers<o:p></o:p>

·        Contact local UPS customer centers to help resolve customer issues and complaints<o:p></o:p>

·        Coach other agents with questions, quality, and expectations<o:p></o:p>

Jul 2010 - Sep 2010

Customer Service Representative

Teletech

·Worked under contract with Bank of America to support their customer service program

·Calmed customers by using empathy with appropriate communication

·Answered questions and explained new policies

·Took 80+ customer service calls per day practicing proper verification and procedures to handle all customer questions

·Met all qualifications mandated by Bank of America

May 2010 - Jul 2010

Sales Intern

University Directories

·Arranged meetings with over 700 local businesses to discuss advertising options in the “Mountain Year Daily Planner”

·Presented statistics and benefits of advertising in student and faculty daily planner with various businesses

·Designed 7 advertisements to emphasize benefits to decision makers

·Persuaded business owners to renew contracts with University Directories in the daily planner

Jun 2008 - Aug 2008

Help Desk Technician

Express Systems

·Installed Deliver Plus software for Pizza Hut and Taco Bell in Watertown, Ontario, Canada

·Trained other Express Systems employees to use DELIVER Plus Point-of-sales computer system

·Assisted customers with hardware and software operations

Skills

Skills

Communication

Through class work and extra-curricular activities, I have perfected my public speaking skills, as well as my written skills.  I have studied technical, business, and multimedia communication and learned and perfected my writing style in each.

Computer Proficiency

I have excellent skills in Microsoft Office (Excel, PowerPoint, Word).  I also have intermediate skills in Adobe Photoshop and Dreamweaver.

Spanish

I have taken four semesters of Spanish as well as studying in Spain for a month at Universidad Internacional Medendez Pelayo.

Activities

·Active member of Lambda Pi Eta honor society (September 2009 – Present)

·Participated in 'Cream Your Comm. Instructor' for Lambda Pi Eta (September 2009)

·Nominated and elected Vice President of Lambda Pi Eta (May 2010 – Present)

·Member of Golden Key Honor Society (September 2009- present)

·Created website for English class (community.wvu.edu/~jjk030)

·Foster parent and volunteer for Friends of the Four-Legged and Furry (September 2009- present)

·Participated in Polar Plunge raising $100 for Special Olympics West Virginia (February 2010)

Honors

·West Virginia University Dean’s List for 4 years by maintaining a 3.5 GPA

·Received West Virginia Promise Scholarship for full tuition for 4 years by maintaining 3.5 GPA

·Obtained $1,000 Achievement Scholarship at West Virginia University

·Nominated to join the National Society of Collegiate of Scholars for my commitment to ideals of scholarship, leadership, and service