Jennifer Keegan

This degree combines three minors to create a B.A.

·Wrote PSA and press release for “Making Strides Against Breast Cancer” 2K/5K walk

·Contacted 5 radio stations and 3 TV stations in Morgantown, WV to publicize “Making Strides Against Breast Cancer”

·Set-up, organized, and participated in 5K walk

·Raised $150 in 7 days for “Making Strides Against Breast Cancer”

·Lead team of 3 to promote, raise awareness, and plan vigil for World AIDS Day at West Virginia University

·Schedule meetings with 20 student organizations

·Present speeches to student organizations to raise awareness of HIV/AIDS in Morgantown

·Maintain relationships with student organizations throughout the semester to continue education and prevention

·Recruit students to attend and support World AIDS Day vigil

·Utilize social networking sites including Facebook and Twitter to make a national impact

·Design and distribute flyers throughout Morgantown community

·        Work under contract with UPS to support their customer service program<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

·        Assist 300+ customers track packages<o:p></o:p>

·        Take first level escalation calls to find resolution for customers<o:p></o:p>

·        Contact local UPS customer centers to help resolve customer issues and complaints<o:p></o:p>

·        Coach other agents with questions, quality, and expectations<o:p></o:p>

·Worked under contract with Bank of America to support their customer service program

·Calmed customers by using empathy with appropriate communication

·Answered questions and explained new policies

·Took 80+ customer service calls per day practicing proper verification and procedures to handle all customer questions

·Met all qualifications mandated by Bank of America

·Arranged meetings with over 700 local businesses to discuss advertising options in the “Mountain Year Daily Planner”

·Presented statistics and benefits of advertising in student and faculty daily planner with various businesses

·Designed 7 advertisements to emphasize benefits to decision makers

·Persuaded business owners to renew contracts with University Directories in the daily planner

·Installed Deliver Plus software for Pizza Hut and Taco Bell in Watertown, Ontario, Canada

·Trained other Express Systems employees to use DELIVER Plus Point-of-sales computer system

·Assisted customers with hardware and software operations