Mo Nanabhay

  • Johannesburg, South Africa
Mo Nanabhay

Founder and Director of RETAIL AFRICA Advisory Services

Summary

A Senior Executive with years of success achieving revenue, profit and growth objectives, Mo Nanabhay has extensive experience in franchising and retail which require both strategic and operational understanding of critical business drivers in the South African, African and Middle Eastern markets.

Highly successful in building and operating franchise and retails brands, including consulting to various local and international brands and training, Mo Nanabhay led and motivated senior management teams and managed volumes in excess of ZAR 1 billion in annual revenues.

With his host of ambitious business ventures and initiatives, it is not surprising Mo Nanabhay and his achievements have become symbolic of what is possible in Africa.  He has cultivated a reputation of getting things done and done well!

Fluent in English and Afrikaans, with Arabic and Setswana conversational. Available for travel and relocation.

Work Profile

Work History
Jan 2010 - Aug 2012

MANAGING DIRECTOR - RETAIL/IT Industry

HP® SHOP - Hewlett Packard
  • Responsible for strategic vision, direction and profitability of the hp Store global retail store offer and store in store offers.
  • Ensure effective implementation/Execution of the retail plan at store level and ensure integration of retail strategy.
  • Ensure consistency of Retail concepts through merchandise range; customer service: internal systems/procedures and marketing of the brand.
  • Propose overall Retail strategy guidelines to guide development of the different retail formats.
  • Improve performance through leveraging market research data, research and propose new offer combinations and market development direction.
  • Advice and mentor key managers in key business areas.
  • Develop alternative strategies to  maintain competitive edge (New offer development).
Sep 2006 - Jan 2010

SENIOR CONSULTANT - FRANCHISE AND RETAIL CONSULTING

FRANCHISING PLUS
  • Develop franchise brands and concepts on behalf of master franchise holders and new franchisors.
  • Administer franchise brands on behalf of franchisors.
  • Sales and marketing strategies developed on behalf of franchise brands.
  • Liaise with landlords and procure sites on behalf of franchise brands.
  • Select and recruit franchisees on behalf of franchise brands.
  • Project manage and co-ordinate various projects on behalf of franchise brands.
  • Develop training programmes for franchise brands.
  • Secure suitable funding for potential franchisees with financial institutions which includes presenting franchise brands to them.
  • Advise and liaise with international brands seeking to enter South Africa with franchise concepts.
Apr 2006 - Sep 2006

NATIONAL FRANCHISE MANAGER - Franchising/Telecoms/ Retail Industry

CELL C South Africa
  • Maintain and enhance franchise relationship between franchisee and franchisor.
  • Enhance the Cell C brand experience and implement sales strategies to improve bottom-line and turnover.
  • Ensure consistency of franchise standards and image.
  • Propose and implement the overall franchise/retail strategy within the franchise channel.
  • Ensure the sales, service and overall retail experience contributes to sustainable and positive customer relationships.
  • Ensure that franchise plan is implemented through the regional G.M’s and field support staff.
Jul 2005 - Jan 2006

CHIEF STRATEGY MANAGER: Retail - Petroleum Franchising/Retail

SASOL OIL
  • Responsible for profitability of the Retail /Franchise Convenience Centre (RCC) concept.
  • Ensure effective integration of RCC business components (C-store, QSR, Forecourt, Carwash etc) into retail strategy and franchise relationship.
  • Ensure consistency of RCC concept through strategy.
  • Proposes overall Retail/Franchise strategy guideline to guide development of individual business components (C-store, QSR, Forecourt, Carwash etc).
  • Improve performance through leveraging market research data, research and propose new offer combinations and market development direction.
  • Advice Sales/Franchise managers on relationships between own and competitor market strategy.
  • Develop alternative strategies to reach and maintain competitive edge (New offer development)
Jul 2002 - Jun 2005

NATIONAL MANAGER: Convenience Stores and Alternative Business - Petroleum Retail/Franchise

SASOL OIL
  • Responsible for the profit potential of the C-store and alternative business e.g. bakery/QSR(300 SITES).
  • Propose overall retail strategy guideline and development of individual business components.
  • Improve performance through leveraging market research data, research and propose new offer combinations.
  • Develop alternative strategies to reach and maintain competitive advantage.
  • Achieve consistency of standards and service levels in all the area of responsibility.
  • Oversee and strategically guide relationships with vendors and suppliers.
  • Ensure that income derivation from sales is maximized.
  • Ensure that the retail offer is developed and implemented within each of the stream businesses.
  • Manage all components of C-store promotions and rebate income.
  • Manage the franchise relationship.
May 2000 - Jun 2002

SALES AND RETAIL MARKETING MANAGER - Retail Banking

SAAMBOU BANK LTD.
  • To contribute to the strategic positioning of the bank to Retail.
  • To apply retail principles to the banking environment.
  • To implement promotional activity within retail branches to increase sales.
  • To identify alternative channels of distribution with other retail alliances.
  • Implement customer care programme.
  • Implement advertising strategy.     

 

Jun 1999 - Apr 2000

NATIONAL MARKETING MANAGER - Supermarket/Retail Franchising

PICK N PAY (FRANCHISING)
  • Advertising (above and below the line).
  • Strategize and implement promotional campaign.
  • Implement customer care programme.
  • Conduct surveys and investigations in respect to competitor activity.
  • Identify under performing branches and implement advertising and marketing campaigns.
  • Implement and monitor local and national site promotions.
  • Investigate operational problems and develop appropriate action.
  • Franchise standards and agreements.
  • Implementation of controls and procedures to franchise branches.
  • Profitability and cash flow management.
Jun 1997 - May 1999

REGIONAL OPERATIONS MANAGER - Supermarket/Retail Franchising

PICK N PAY FRANCHISE (RITE VALU/PICK N PAY MINI MARKETS)
  • Manage full regional operational issues.
  • Develop budgets and profitability plans, including sales and income plans.
  • Investigate operational problems and develop appropriate action plans.
  • Coach and develop Area Mangers through high quality communication based on experiences of “best practice”.
  • Select new franchisees and ensure that they are trained before occupation.
  • Test and develop new propositions.
  • Conduct surveys and investigations in respect to all competitors.
  • To develop business plans for turnover, franchise fees, expenses and operational offerings consistent to national strategies.
  • Implement and monitor local and national promotions.      

Mar 1995 - May 1997

AREA MANAGER SUPERMARKET FRANCHISE

PICK N PAY FRANCHISE (RITE VALU/PICK N PAY MINI MARKETS)
  • Manage performance of each branch in an area.
  • Manage branch openings.
  • Ensuring that standards and disciplines are maintained.
  • Maximizing sales performance of new and existing branches.
  • Manage the implementation of franchise standards, ensure corrective action is taken.
  • Implement promotions and co-ordinate national promotions.
  • Coach the franchisee on product range, merchandising and layout.
  • Ensure all stores are representing the brand and customer profile.

 

Oct 1993 - Feb 1995

NATIONAL SALES MANAGER

FIRST CHOICE STORES Cosmetics Retail
  • Ensure sales volume is increased and branch managers achieve Sales targets.
  • Ensuring that merchandising, pricing and layouts are as per Target market.
  • Opening of new branches with respect to merchandising, layout and pricing.
  • Ensuring branch managers adhere to systems and coaching in Terms of staff management and ordering.
  • Implement promotions and display material.

Education and Ongoing Training

Education

National Senior Certificate (NSC)

Azaadville Secondary School

Association with FASA (The Franchise Association of South Africa)

The Franchise Association of South Africa is the only recognized representative body for the franchise industry in South Africa which generates almost 10% of GDP.

www.fasa.co.za

Rural Development Projects

Endeavour to create a better life for the poor, vulnerable and excluded people in the Mogegelo region of North West Province, South Africa

Rasooli Community Centre Pretoria

Ongoing Education and Transformation, Training, Personal Development and SQ