Supervisor-Network Operations Center Supervised analysis and resolution of high revenue impact system and service problems. Provided surveillance to ensure integrity on all network equipment components. Coordinated direction across multiple internal organizations (e.g., network customer support, technical support, field operations, etc.) to expedite restoration of impacts. Notified and escalated problems to Senior Management and Marketing organizations as required to ensure customer satisfaction.
Supervisor/Technical Translations Positions-Network Translations
Supervised Network Translations processes and personnel to implement multiple routing schemes. Provided requirements for system development and troubleshooting. Provided technical assistance and training for new features and products. Acted as a liaison with customers, customer service, vendors, Bell Operating Company personnel and other network departments.
· Key analyst in transition from legacy call processing equipment to next generation equipment.
· Original member of the first Sprint Quality team (improving switch software load process)
· Control Center representative in deployment of telecom’s first Synchronous Optical Network (SONET) call processing transport technology