Work History

Work History
Sep 2011 - Present

Technical Project Manager III

Sprint

Project Manage deployment of telecom element software across the network in partnership with internal partners, deployment organizations as well as our 3rd party software providers- OEMs. Responsbilities include managing these activities within Scope, Schedule, and Costs while being easy to do business with in an ever changing environment to managing risks and issues through mitigation plans and communications. In addition, executive management reporting and tracking were required on a weekly basis.

Mar 2010 - Sep 2011

Emergency Management Planner

Johnson County Emergency Management and Homeland Security

Supports the development, coordination, and maintenance of planning initiatives that support the County’s role as the lead entity for disaster preparedness, response, recovery, and mitigation.  Plans include the County Emergency Operations Plan (CEOP), Debris Management Plan, and other plans as required by the state of Kansas or federal government, as well as all of the supporting hazard analyses and capabilities assessments.

Nov 2001 - Mar 2009

Program Manager and Strategic Planner - Field Operations

Sprint

Led key projects critical to business and technology advancements for the Vice President of Field Operations.  Facilitated intra-organization cooperation among Sprint divisions to align goals, ensure network operation viability, financial control and compliance. Led organization through annual strategic planning process.  Deployed continuous improvement plans to ensure accomplishment of technical and operational goals.

 ·         Designed software tool to track Field Operations driven “Mission Critical Metrics” (MCM), later adopted by Network Operations, RF Engineering, and Site Development Divisions.

·         Managed multiple technical projects spanning Sprint’s nationwide network.  Planned the integration of 30 providers, mitigating risk across the network and saving $44M on access migration.

Sep 2000 - Nov 2001

Service Delivery Manager – Operations VoIP-Voice Over IP

Sprint

Responsible and accountable for lifecycle service delivery of Sprint’s “Voice over IP” large business customers. New technology deployment required managing major issue and gap analysis resolution interfacing efforts of account teams, operations, technical support groups, and customers. Led development of procedures and training to mature the organizational environment. Organization size: 60

 ·         Sole representative of Operations Planning in senior executive level sessions for key Sprint initiative.

Built and led team through system, process, and technical issues to install 27 Fortune 500 business customers using the first in the industry Voice over IP services.

Jun 1996 - Sep 2000

Network Services Manager

Sprint

Managed support team in the functional areas of finance, employee/operational support, and systems support as Sprint led the industry in deployment of the “new generation” Asynchronous Transfer Mode (ATM) technology, Employee/business support included process/procedure development, technical documentation creation, employee training, employee relations, workforce planning, operational measurement reporting, and real estate/facility project management.  Systems support included LAN/WAN configuration management and Web/Application development. Organization size: 43

 ·         Designed, created, and led team to analyze, develop, and administer all support needs for ATM service delivery and service assurance 

·         Managed planning and construction of the ATM Broadband Control Center and Distance Learning classrooms in Kansas City and Atlanta - $6M project then led them through initial operations

Aug 1986 - Jun 1996

Various Technical and Supervisory Positions

Sprint

Supervisor-Network Operations Center                                                                Supervised analysis and resolution of high revenue impact system and service problems. Provided surveillance to ensure integrity on all network equipment components.  Coordinated direction across multiple internal organizations (e.g., network customer support, technical support, field operations, etc.) to expedite restoration of impacts.  Notified and escalated problems to Senior Management and Marketing organizations as required to ensure customer satisfaction.

 Supervisor/Technical Translations Positions-Network Translations 

Supervised Network Translations processes and personnel to implement multiple routing schemes.  Provided requirements for system development and troubleshooting.  Provided technical assistance and training for new features and products. Acted as a liaison with customers, customer service, vendors, Bell Operating Company personnel and other network departments. 

 ·         Key analyst in transition from legacy call processing equipment to next generation equipment.

·         Original member of the first Sprint Quality team (improving switch software load process)

·         Control Center representative in deployment of telecom’s first Synchronous Optical Network (SONET) call processing transport technology

Education

Education

Bachelors Degree

Ottawa University

Skills

Skills

Telecom Network Technology

Process Development & Re-Engineering

Real Estate Management

Employee Development

Resource Planning and Management

Technical Training

IT Business and Technical Operations

Financial Management

Emergency Management

Strategic Planning

Project Management (PMI certified)

Certifications

Certifications

PMI Certification

George Washington University
Project Management Certification