Michelle Nicole Ross

  • Pennsauken Township US-NJ


  • Ability to deliver superior service by exceeding customer expectations.
  • Strong communication and organizational skill.
  • Proficient in Microsoft Office Programs such as Word, Excel, PowerPoint, Outlook and Adobe Acrobat Reader and experience with event planning, scheduling and giving presentations.

Work experience

Work experience
Jul 2012 - Present


Bobby Flay's Burger Palace
  • Deliver outstanding food and beverage service to customers.
  • Take orders from guests, handle cash amounts and sign up customers for BBP Rewards Program.
  • Ensure the cashier tally sheets are accurate.
  • Responsible for keeping the restaurant clean and organized at all times.
Sep 2013 - Present

Customer Care Assistant

  • Answered and responded to incoming calls from employees and former employees with questions about their benefits, payroll and possible learning center.
  • Provided information and resolved any issues pertaining to those calls in a timely, courteous and professional manner
  • Followed up on outstanding issues to ensure resolution, kept the customer informed on the status of research, and closed out case when completed.
  • Handled confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
Apr 2013 - Jul 2013


45th Street Pub
  • Had complete knowledge of restaurants food and beverage preparation.
  • Was able to interact with guests in a friendly and fast manner.
  • Checked identification of guests to ensure they are of legal age to consume alcoholic beverages.
  • ¬† Maintained proper dining experience: delivered items, fulfiilled customer needs, offered desserts and drinks, removed courses, replenished ¬†utensils and refilled glasses.¬†
Oct 2012 - Jan 2013

Sales Associate

  • Provided excellent direct and indirect customer service on the selling floor, in the fitting room, and atthe cash point.
  • Followed store logistics processing - unloaded delivery truck, received shipments, opened andunpacked merchandise and security tagged items for loss prevention.
  • Performed cash transactions - handled all required transactions, issued receipts and packedmerchandise.
Jun 2011 - Jun 2012

Sales Associate

Macy's Department Store
  • Was responsible for stocking and as a sales service associate, assisted customers in the acquisition of products and general information concerning store policies and procedures.
  • Processed procurement actions for products purchased via company requisition forms, credit card,debit card, and cash purchase.
  • Successfully managed and maintained 100% property accountability of store property and my cash drawer at the beginning, during, and at the end of each shift.
Sep 2011 - Dec 2011

Impact Team Member

Abercrombie & Fitch
  • Adhered to company guidelines in personal appearance and rules of conduct.
  • Scanned computer systems and organized stock room during merchandising.
  • Met and surpassed daily sales goals.
Jan 2011 - Jun 2011

Teacher Aid

Kiddie Junction DayCare
  • Was responsible for observing and applying developmental programs.
  • Kept detailed record of children's growth, development and behavior.
  • Supervised children's play and enforced safety rules.
Jun 2010 - Aug 2010

Summer Internship

Sunoco Credit Union
  • Performed file maintenance and account changes as needed.
  • Responded to inquiries and questions if possible or directed them as necessary. Recorded and relayed messages.


Sep 2013 - Present


Burlington County College
Sep 2010 - Jun 2011


Seton Hall University