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Summary of Qualifications* Over 30 years of supervisory and management experience.* Adept at developing and implementing policies and procedures.* Skilled at large project development and implementation.* Excellent communication and customer-service skills.* Highly computer literate.Career Highlights       * Managed a 24-hour-a-day operation providing first-quality alarm-monitoring services to over 20,000 commercial and residential customers in over 10 states through a network of over 60 alarm dealers.* Planned and implemented many large scale projects such as a $150K software/hardware replacement project for Intercity Alarms which was accomplished with no down-time and with absolutely no interruption to our customer’s alarm-monitoring service.* Directed the day-to-day operations and administration of one of the largest communications facilities in the U.S. Coast Guard.* Supervised a Coast Guard mission-critical operation staffed by 15 data and technical specialists providing computerized assistance to search and rescue organizations world-wide.* Successfully managed staffs of up to 60 people.


Work experience

Dec 2010Present

Service Coordinator

Seaside Alarms
Oct 1998Jul 2010

Central Station Manager

Intercity Alarms

I was responsible for all aspects of the operation of a major alarm monitoring station employing 20+ employees and serving over 20,000 customers.I hired, trained, supervised and scheduled all dispatchers, data entry employees and computer technicians.I was responsible for the purchase, installation and maintenance of all alarm-monitoring and computer equipment used at Intercity Alarms.In 1999 I planned and supervised the installation of new primary alarm-monitoring hardware and software.This successful, $150K project was accomplished with no disruption to the service to our customers.This year I was instrumental in the successful integration of our operation with that of our new parent-company.Despite the fact that my job would be eliminated, I worked hard to make the transition a success so that the new, combined companies would continue to provide high-quality alarm service, sales and monitoring to our customer base.

Jul 1997Mar 1998

Field Supervisor

Field Tech, Inc.

I began working for this temporary project for Field Tech, a utility services company, in July of 1997 as an installer of gas-meter remote-reading devices.By the end of October of 1997, and in recognition of my work and initiative, I was appointed the local Field Supervisor responsible for all aspects of the project on Cape Cod.My duties included the hiring, training, scheduling and supervision of up to 11 employees.I prepared all daily work, conducted quality control audits of work performed and acted as the liaison between Field Tech and our customers, Colonial Gas Company and American Meter Inc.I was also responsible for keeping our main office in Pittsburgh advised of the status of the project and for troubleshooting problems for them at the local level.I saw this temporary project through to a very successful conclusion.

Jun 1971Sep 1996

Chief Warrant Officer CWO4

U.S. Coast Guard

1971-1996 -  U.S. Coast Guard

* In a career spanning 25-years, I held many challenging positions with the United States Coast Guard including: -  Executive Officer, U.S. Coast Guard Communications Station Boston.      > Managed the day to day operation of one of the largest communications facilities in the U.S. Coast Guard employing over 60 individuals at two sites in a 24-hour-a-day mission.      > As the second-in-command, formulated budgets, policies and correspondence for review and approval of the Commanding Officer.      > Responsible for all personnel issues including record-keeping, training and discipline.

 -  Operations Officer, U.S. Coast Guard Communications Station Boston.      > Managed the complex operational communications mission of the Station as part of the Coast Guard’s global communications network.  This operation was a 24-hours-a-day mission in support of military and civilian maritime units throughout the North Atlantic and beyond.      > Supervised over 20 communications experts.      > Responsible for the safeguarding of all communications records and publications, both classified and unclassified.                    -  Technical Support Manager, Coast Guard Operations Computer Center.      > Managed the operations of this one-of-a-kind, 24-hour-a-day Coast Guard computerized facility providing data to search and rescue units, and others, around the world.      > Responsible for keeping the Centers computers and peripherals running in support of our mission.      > Supervised over 15 employees including technicians and computer operators.  -  Communications Technician in Charge, Coast Guard Group Woods Hole.      > Supervised the 24-hour-a-day communications operations of the largest Group in the U.S. Coast Guard at Woods Hole, Massachusetts in support of our search-and-rescue and aids-to-navigation missions.      > Maintained all communications logs and classified documents for the Group.      > Supervised 5 communications experts. -  Relocation Assistance Manager, Coast Guard Work-Life Staff, Boston.      > Provided assistance to Coast Guard members and their families who were relocating to new assignments in the New England area by referring them to resources in the areas of housing, spousal employment, medical and special-needs, education and many more.      > Tailored my assistance to the needs of the individual Coast Guard member and provided just those resources and contacts to help them to meet their own specific family or individual needs.


Digital Alarm System Signalling/Equipment
As the Central Station Manager at Intercity Alarms I was the in-house expert on alarm signaling formats and receiver equipment troubleshooting and repair.  I was often called-in to resolve a problem when one of our technicians or one of our 60+ alarm dealers was having trouble getting signals through to our Central Station receivers and I was normally able to make immediate recommendations that solved the problem.  I was also responsible for the installation of Intercity Alarms first IP Alarm Receiver which greatly increased the speed and efficiency of alarm signaling through the used of web-based equipment and protocols. 
Critical Incident Stress Management Peer
One of the aspects of my Coast Guard career that I am most proud of is being trained as a Critical Incident Stress Management (CISM) Peer.  As a trained CISM peer, I was called upon to respond to incidents where our fellow Coast Guard members had been exposed to extremely stressful scenarios or events and to try to help them to normalize what they had experienced through intervention and evaluation, direct assistance and pre-incident training.  Through a combination of professional mental-health experts and peers, such as myself, we were able to help them through what could be a very difficult adjustment period by providing them with information about possible effects they may experience and how to recognize and cope with them.  Our CISM team provided assistance for incidents ranging from the suicide of a fellow crewmember to the horrific disaster of the crash of TWA Flight 800 south of Long Island in July of 1996.
Computer Operations
I have very good computer skills.  An adjunct duty to my position as the Central Station Manager for Intercity Alarms was as the on-site IT specialist for the building.  I maintained all of the installed PC's and installed all stand-alone and networked peripheral devices.  I am familiar with basic networking IP networking schemes and methods and can build and install CAT-5 wiring and install other network devices (i.e. switches).  I'm also very familiar with common software packages such as the Microsoft Office suite of products.  I was also the one that researched, procured and installed software packages that supported our mission.