Professional Achievements

  • Attended the One Day Workshop on POWER YOUR BRAND FOR A CHALLENGING ENVIRONMENT conducted by Mr. Prasanna Perera, held on the 28th of April 2009 at the Hotel Galadari.
  • Attended the One Day Workshop, ZEAL 2010 “Inspire to Achieve…” organized by the Management Batch of ‘09/10 of NIBM, held on the 21st of March 2010 at the Hotel Ranmuthu.
  • Attended the One Day Workshop on Social Media Marketing – THE MOST ACTIVE MARKET PLACE FOR MARKETERS conducted by Mr. Dhanesh R. Jayathilaka, held on the 25th of February 2012 at the Hotel Taj Samudra.


ObjectiveTo become a successful Marketer by utilizing the knowledge gained from my years of work and the theoretical knowledge gained from my studies. And to be a valuable asset to the organization that I am employed in.SummaryI have experience in field sales, basic call center and telemarketing duties and have also handled basic level management duties in the area of Finance, Administration and HR. I currently handle customer support and social media marketing duties and I hope to pursue this avenue. I am able to quickly adapt to my work environment and handle assigned tasks till the desired outcome is achieved. Effective communication, negotiation and coordination are some of my specialties and I am known to be a go-getter. I also tend to be precise and orderly in what I do.


  • Reading Novels and any other reading material.
  • Playing Basketball, Swimming and Badminton.
  • Being in touch with current affairs.
  • Surfing the Internet for useful information.
  • Interacting with people and liaising with friends.

Work History

Work History
Apr 2010 - Present

Customer Support Specialist/Marketing Coordinator

Media Defined (Pvt) Ltd

Media Defined (Pvt) Ltd is the satellite office of Media Defined Inc., a US based Learning Management System provider. We cater a unique LMS solution to our global customers and provide a dynamic, continuously product to them.Activities- Providing Tier 1 support to customers who use our system- Manage and develop the knowledgebase for the support center- Manage and develop relevant documents for use by both management and customers- Basic level social media marketing activities- Providing necessary training to new employees

Feb 2010 - Apr 2010

Call Centre Associate - Inbound Sales

Dialog Axiata PLC

Dialog Axiata is a leading telecommunication organization in Sri Lanka. I worked in their Enterprise Business Solutions unit which provided BPO solutions to many organizations. I was involved with handling inbound calls from US customers, who required telecommunication assistance from companies in US such as Comcast, TimeWarnerCable and AT&T.

Sep 2009 - Jan 2010

Telemarketing Agent

3S Lanka (Pvt) Ltd

3S Lanka is a software company involved with software development for customers and out-sourced web development solutions for UK customers.Activities- Contacting UK customers to secure web development deals- Submitting daily call reports to the General Manager- Managing and coordinating the telemarketing team- Training new members for the telemarketing team.

Apr 2008 - Sep 2009

Key Account Manager

Techno Field Solutions

Techno Field Solutions was a telecommunication engineering contracting company which was involved in providing labor and equipment support for leading telecommunications companies in the country for maintenance of telecommunication towers and optical fiber network maintenance and monitoring.Activities- Coordinating technical requirements with contracting companies- Issuing daily reports to the contracted companies- Preparing and submitting SOWs and contract papers- Handling and coordinating with technical team and management- Occasionally engaging in optical fiber network monitoring efforts

Jul 2006 - Apr 2008

Life Insurance Sales Agent

Amana Takaful PLC

Amana Takaful is an insurance company involved in providing General insurance and Life insurance to customers. I was mainly involved with life insurance sales and medical insurance sales.Activities- Cold canvassing for potential life insurance customers- Carrying out customer visits and conducting presentations- Closing life insurance deals and providing after-sales service


Dec 2007 - Present

Post Graduate Diploma in Marketing (PGDipM)

Sri Lanka Institute of Marketing

A comprehensive Marketing Diploma giving students the opportunity to learn and apply theoretical marketing concepts to their day to day business situations.The following subjects were attended under this program and currently awaiting results for the final stage.

  • Operational Level
    • Exploring Consumer Behavior (OPL102)
    • Economic and Legal Impact (OPL103)
    • Developing Effective Communications (OPL104)
  • Managerial Level
    • Driving Brands for Results (MGL201)
    • Managing Sales & Distribution (MGL202)
    • Finance for Effective Marketing (MGL203)
    • Synergizing Marketing Communications (MGL204)
  • Strategic Level
    • Advanced Management Competencies (STL301)
    • Strategic Marketing for Sustainability (STL302)
    • Strategic Marketing Planning (STl304)
  • Synthesis Level
    • Research for Strategic Decisions (SYL401)
Jan 2007 - Apr 2007

Preliminary Certificate in Marketing (PCM)

Sri Lanka Institute of Marketing

Beginner level marketing course intended to provide budding marketers with a basic marketing qualification.

May 1995 - Jun 2006

High School

Lyceum International School

Local GCE O/L – 2003/2004

  • English - A
  • Science - C
  • English Literature - C
  • Mathematics - S
  • Islam - S

Local GCE A/L - 2006

  • General English - A
  • Common General Test - 58%



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