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Work experience

Feb 2011Present

Vice President, Quality Management Shared Services

    • Defined and implemented solution delivery agile practices to include Scrum and Scrumban.
    • Accountable for the Systems Analysis, Test and Test Automation teams.
    • Led the effort, as well as actively participated in, the implementation of a Business Solutions Portal (BSP) to improve cross divisional collaboration.  The BSP has been implemented in multiple divisions that include Business Development, ISO Compliance, Production Support, Software Development and Organizational Standard Process Libraries.
    • Simultaneously led four business units successfully through the transformation to CMMI Maturity Level 3 in eight (8) months. Was an active member of the  SCAMPI Appraisal Team.
    • Led the evolution of a business unit's existing practices to a CMMI Maturity Level 2 model, ultimately resulting in a successful accreditation of Maturity Level 2 in five (5) months.
    • Improved software quality by implementing best practices which resulted in a total containment effectiveness increase of 60%.
    • Defined a mature lean approach to best practice and leading the effort to implement across 15+ business units, incorporating the utilization of an Application Life Cycle Management Tool.
    • Implemented a QA/QC Shared Services model that includes Testing, Configuration Management, Metrics and Process Streamlining.
    • Implemented best practice Measurement & Analysis programs across business units, facilitating performance improvements and cost reductions.
      Jan 2005Feb 2011

      Director, Software Quality Assurance

      • Program managed the re-launch of the web based portal by leading cross functional teams using agile methodology in a Scrum Master role.
      • Created the Software Development and Deployment Quality Metric infrastructure that is used for the Quarterly Business Review for the CEO.
      • Led a Six Sigma DMAIC effort for Product Launch Readiness that ultimately defined the “to-be” process for future product launches.
      • Led a Root Cause Analysis effort for Defect Prevention by using key Six Sigma practices. The results led the team to recognize the need to focus on improving our Requirements Management activities and as a result have reduced our defect count by 20%.
      • Created and led the roll-out of a CMMI based software development life cycle framework that included the definition of new roles, work flows and templates.Over eight global offices and 400 employees adopted the new methodology and as a result have been able to implement workforce mobility.
      • Defined and implemented a Deltek SDLC Certification process for all employees. In two months over 400 employees were trained and certified.
      • Defined and implemented the Audit & Compliance framework and associated procedures.
      • Created and implemented an “In-flight” audit/review concept to proactively provide opportunity for success during the life cycle.This effort has resulted in multiple effective course corrections.
      • Led an effort that identified requirements for an Application Lifecycle Management solution, conducted multiple vendor proof of concepts and provided the recommendation to Executive Management.
      • Implemented a Key Performance Indicator (KPI) process for the product development departments.
      Sep 2000Jan 2005

      Product Development

      • Generated and executed project QA/QC processes for entire life cycle for start-up team.
      • Coordinate multi-office development efforts including task management, resource allocation, consulting vendors, and budgetary activities.
      • Actively participated and implemented the CMMi level 3-certification effort with focus on Quality Assurance and Configuration Management.
      • Successfully rolled out a Ceridian version of RUP to project team
      Feb 1999Sep 2000

      Manager, Business Analysis

      • Successfully transitioned task oriented analysts to project management analysts
      • Proactively alerted Senior Management of project risks as well as provided proposed solutions to facilitate ultimate success
      • Maximized developer and analyst productivity by instituting auditing tools and processes for time-keeping relative to project efforts
      May 1991Feb 1999

      Director, Client Support & Quality Assurance

      APACHE Medical Systems (Cerner)

      Accountable for customer support of over 80 clients that utilized multiple APACHE products and services which were based on Oracle v6/SunOS and Oracle v7/Solaris 6.x, Unix, and multiple GUI s/w packages.

      • Converted a manual process of capturing and reporting software change requests to an online central repository
      • Led a team that provided robust testing and validation of the Apache Methodology which included predictive modeling using SAS, C++, and Oracle.
      Mar 1989May 1991

      Quality Assurance Engineer

      TRW (Northrop Grumman)
      • Provided s/w integration and test support to the Integrated Undersea Surveillance Systems (IUSS), Antisubmarine Warfare Operations Center (ASWOC) and OSIS Baseline Upgrade (OBU) project.
      • Generated and executed test plans, scripts, and results and coordinated Acceptance test efforts.
      • Held SECRET Clearance.


      Nov 2016Present


      University of Phoenix

      Pursuing Masters


      Six Sigma
      Project Management
      SCAMPI Appraiser
      Quality Assurance/Quality Control
      Quality Assurance/Quality Control



      Six Sigma Lean Professional (SSLP)


      Agile Project Management (APMF)

      Sep 2010Present

      Six Sigma Black Belt


      Change Management Specialist (CMS)


      Project Management - Lean (PM-LPC)


      ISO9001:2008 Internal Auditor

      My Methodology

      Work Portfolio

      Memberships & Affiliations


      Creative and innovative professional with multi-faceted experience seeks a challenging opportunity to collaborate with teams and encourage improvement through performance metrics.


      Highly driven professional who enjoys managing and leading teams, using my 20 years of industry experience, to oversee the entire delivery of solutions throughout a life cycle, providing continuous operational efficiency and quality improvements.


      Six Sigma Black Belt, Process Improvement, Product Development, CMMI, SCAMPI Appraisals ISO, Program Management, Project Management, SDLC, QA/ SQA/ QC, Operations, Risk Management

      Professional Mantras

      "Data collection and metrics are the key to success"

      "You are building a castle, not laying bricks"

      "Team participation and buy-in is critical"

      "Become your own change agent"

      "The right job has no clocks"