Objectives

Leverage skills and experiences acquired through a variety of roles and responsibilities in order to contribute in ways that enable my employer to meet their business objectives.

Strong experience creating market data research organizations, developing content acquisition strategies, measurement systems and process improvement plans.

Enjoy analyzing data and reporting findings that improve business intelligence and increase operational efficiency.

Seeking opportunity where I can support decision-making and operational processes by gathering, analyzing and presenting relevant information in a timely and accurate manner.

Personal Interests

Working outdoors, carpentry, home improvement projects.

Community Involvement

Past Volunteer:

  • ACFB - Atlanta Community Food Bank
  • Habitat for Humanity - North Central Georgia
  • MedShare

Summary

Highly accomplished professional with proven ability in creating process improvements and delivering informational products to business development and marketing professionals.  Expert at sourcing information, designing acquisition strategies and producing actionable business leads using a variety of resources. Proven success in lead generation, process improvement, data analysis, client support, organizational planning, and employee development.

Strategic business planning · Analytical problem solving · Process improvement · Change management

Organizational development & planning · Staff development · Performance management systems

Employee retention · Systematic implementation · Project management · Articulate communication

P&L accountability · Performance measurements · Lead generation · Data analysis

Work History

Work History
Jan 2012 - Present

Dir Knowledge Management

Forum for Theological Exploration
Dec 2010 - Jul 2010

General Manager

RCMS Group

Building Information Model (BIM) consulting firm whose services included; building information modeling, collision analysis, trade coordination and product information modeling.  Clients included architects, general contractors, owners, and building product manufacturers.

General Manager

Oversight of pre-proposal, project management, and production functions, responsible for P&L, billings, purchasing, staffing, and client satisfaction.

 Specific Accomplishments:

  • Modified proposal duration process, reducing average cycle time by 50%, and increased same month proposal output volume by 30%
  • Realigned production and project management functions resulting in faster revenue recognition and increasing average per project gross margin from 20% to 40%
  • Streamlined project initiation procedures, decreasing start-up duration, and improving same month revenue recognition performance
Dec 2008 - Dec 2009

Director, Service Delivery

RCMS Group

Directed unit responsible for delivering high quality BIM models used for discrepancy reporting, collision analysis, and trade coordination services to its clients using Autodesk Revit Suite, Autodesk Navisworks, and Solibri Model Checker. Responsibilities included proposal creation, staffing, resource allocation, sales lead generation, and account management for content creation business. Company was acquired by American Reprographics Company in October 2009.

Specific Accomplishments:

  • Designed and produced functional "ROI Calculator" that iteratively quantified the value of BIM to the prospective buyers. Utility deployed by sales group as essential device in demonstrating the business proposition for an evolving technology
  • Successfully submitted company's qualifications on two General Service Administration Indefinite Delivery/Indefinite Quantity contracts to multiple service providers. Project included accurate completion of all standard forms, gathering of staff bios, and creation of presentable project portfolio
Jul 2007 - Oct 2008

Senior Director Operational Quality

Reed Construction Data (RCD)

Directed quality control for company's Data Acquisition department. Responsibilities included creation of accurate and relevant measurement systems, completion of quantitative analysis and timely reporting of departmental performance across all organizational levels including executive, sales, and customer care.

Specific Accomplishments:

  • Specified and developed daily performance reporting program for Data Acquisition operation, providing sales product performance data used during sales presentations. Notable performance metrics included reports issued, reports updated, bid documents acquired, bid date lead time, and low bid timeliness
  • Initiated salary adjustment program for all individual contributors resulting in formalization of all job descriptions and standardization of salary ranges for each job type
  • Introduced performance objectives for all Data Acquisition job types used by business to reliably forecast and manage staff performance, resulting in new report productivity increase of over 20% for 2008
Mar 2005 - Mar 2007

Senior Director, National Reporting Operations

Reed Construction Data (RCD)

Provided leadership and operational management for project reporting organization, including over 275 reporters, managers and analysts. Department was accountable for producing content required to deliver approximately $80M in subscription revenue annually. Responsibilities included management of $15M departmental budget, planning and executing organizational strategies, driving performance improvement, and reporting results to executive management.

 Specific Accomplishments:

  • Initiated and executed re-tooling of data acquisition operational processes to challenge market leader, F.W. Dodge. Effort yielded YOY (2007 v 2008) increase in output of >20%
  • Orchestrated closure of 50+ operational locations into 3 regional operational centers within a 90 day period, ultimately resulting in $3M annual in operational cost savings. Project completed without disruption to product quality or product delivery
  • Crafted technical processes, articulated communication, and implemented training that transformed methods for acquiring the project documents, increasing percent of documents acquired electronically from 10% in 2005 to 45% in 2008. Net result was a dramatic reduction in courier and shipping costs, approximately $550,000 per year
Apr 2004 - Mar 2005

Director Customer Focus

Reed Construction Data (RCD)

Developed sixteen person customer service team which provided account management and call center      support for over 15,000 national, regional, and local accounts. Responsibilities included strategic account   management, issue resolution and resource allocation. Departmental responsibilities greatly expanded  during this period due to introduction of more sophisticated, web-based product solutions. 

  Specific Accomplishments:

  • Introduced system to electronically document and track customer concerns reducing average issue resolution time from average of 24+ hours to 4 hours
  • Established "client focused" call center reports, providing the business quantified intelligence about total call volume, response time, talk time, and time to resolution
Aug 2000 - Mar 2004

Senior Director Research Standards & Quality

Reed Construction Data (RCD)

Administered standardization of methods in which company acquired data and measured staff performance. Responsibilities included designing resource allocation strategies, standards monitoring, and serving as business's primary subject matter expert on numerous process improvement and database development projects. Replaced disparate business processes to create uniform data-set.

Specific Accomplishments:

·Developed and delivered new training program for Renewal Sales & Customer Support, enhancing business knowledge that contributed to 4 point increase in renewal sale performance

·Implemented new management structure to establish accountability and create more effective channels of communication with measureable metrics. Saved $600K annually

May 1987 - Jul 2000

Various Titles

Reed Construction Data (RCD)/Construction Market Data (CMD)

Construction Market Data (CMD) & CMD Group – IS Manager, Regional Manager – Nationwide

Education

Education

Skills

Skills

Snagit 10

MS-Access

MS-Excel