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Summary

A highly competent, motivated and enthusiastic individual with experience of working in retail industry. I am looking for a position where I can truly make a change and also continue to develop my skills.

Skills

  • A friendly and professional individual 
  • Excellent communication skills and Organisation skills
  • Strong administrative, interpersonal and analytical skills 
  • Customer service experienced on the phone and online   
  • Microsoft Office proficient 
  • Computer literate 
  • Problem solver with strong initative 
  • High attention to deal 
  • Excellent spelling and proofreading skills 
  • Exceptional telephone manner  

Education

20132016

Photography combined with Media, Culture and Identity

University of Roehampton, London

2:1 

Key modules:

Portfolio Development: Design a website and understand the importance of websites

Work placement: Gain experience within the creative industry

Independent Project: Confidently produce a high quality project  

 

20112013

Sir George Monoux College, London

A- Levels: Photography (B) and Media Studies (B)

BTEC: Music Level 3 Subsidiary Diploma: Distinction  

20062011

Cumberland Secondary School , London

11 A- C GCSE including Maths and English Language 

Work History

September 2016Present

Customer Advisor

EE

EE is a British mobile network operator providing customers with mobile phones, internet, technology accessories and many more.

My roles includes: 

  • Creating an environment for customers to feel welcome and comfortable
  • Keeping up to date with all products, service and promotions
  • Help customers stay connected through effective demonstration and explanation of products and also cross selling at every opportunity
  • Delivering KPI goals and targets
  • Problem solving customers' queries via telephone and online 
  • Execute EE operational policies and process with excellence

 

October 2015September 2016

Sales Assistant

Schuh

Schuh is a footwear retailer. The company's motto is to: "To provide individual high fashion footwear, sold in a unique and exciting retail environment."

My daily duties are:

  • Working with targets in a sales environment & achieving them
  • Following instructions from supervisors and managers
  • Assisting customers with problems, enabling to them come to a successful solution 
  • Working in a fast-paced environment while maintaining excellent standards at all times
  • Refilling and replenishing merchandise
  • Handling incoming/ outgoing calls, correspondence, filing, updating, processing and filing of all document for store manager
May 2016July 2016

Social Media Marketing Executive

Grafform

Grafform is a digital marketing agency that helps businesses to market themselves effectively online. I have helped businesses to build strong online presences, that clearly explains what they do and helps them engage with potential customers online. 

My role includes:

  • Online Research
  • Identifying influencers and strategic partners
  •  Building relationships with potential customers at networking events
  • Using sophisticated social marketing tools like Hootsuite and Google analytics in order to give market insights
  • Promoting content through social media 

Further information

  • Editor for university magazine (Fresh Magazine 2012- 2013) 
  • Ran a photography  society club in the university (2012-2013)
  • Photography representative for my photography course (2013-2015)   
  • Employee of the month at Schuh (February - April 2016) 

Reference

References available on request.