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Work experience

Sep 2010Present

Area Representative

Always Best Care Senior Services

For over 14 years, Always Best Care has been providing exceptional, trusted Senior Care. A passion for people and a conviction to the highest standard of care has made Always Best Care the leading Senior Health Care Franchise in the country. Our three revenue sources include; In-Home Care, Assisted Living Placement Services, and Skilled Care. This enables our franchisees to enjoy an unparalleled edge over our local competition.

As Area Representative, I am responsible to recruit, qualify, and sign franchisees in the Florida West region (Tampa Bay & surrounding counties). Once onboard I provide franchisees with training, strategic planning, ongoing communications, and mentoring to build successful businesses using ABC's proven system.

Sep 2009Sep 2010

President/Board Chair

Taking the Reins

Taking the Reins is the only organization of its kind in LA - dedicated to turning urban teen girls into courageous cowgirls capable of dealing with a horse and all of life's challenges.  We provide a safe, open space where girls can develop physically, mentally, and emotionally into confident young women.  I have served on the Board of Directors since 2004.

20082010

Director/Advertising Strategy and Pricing

Tribune/Los Angeles Times Media Group

Developed and managed strategies and processes for revenue planning (reporting, goal setting, tracking), sales strategy development (pricing and product packaging), and sales performance (compensation/incentive programs, standards, metrics and accountability.) Directed professional staff in new product development, sales training, advertising technology and systems, and project management support of department and cross-company projects.

20062008

Director/Organization Effectiveness, Advertising Department

Los Angeles Times

Directed projects to improve effective execution of the Advertising Department’s strategic and annual operating plans. Directed professional staff in project management support of department and cross-company projects. Partnered with HR on organizational development and performance management initiatives.

20012006

Director of Operations, Olympic Plant

Los Angeles Times

Led production for LA Times' largest printing and distribution facility with responsibility for 300+ production employees. Managed organizational initiatives and major projects such as the advertising (press) color expansion and plant consolidation. Developed skills of plant supervisors through leadership training and communication. Designed and implemented an employee recognition program for the Operations Department.

20012001

Director of Continuous Improvement

Los Angeles Times

Collaborated with operations management across three printing plants to enhance product quality and workplace effectiveness, and improve operational efficiency, resource utilization and operating costs. Facilitated plant efficiency teamwhose recommendations for restructuring led to a 20% workforce reduction and $3M savings. Directed organizational goal-setting to align goals across and within departments, and drive accountability for results through individual performance objectives. Guided development/enhancements of standard operating procedures and best practices across a three-plant system to reduce variation and improve performance to goals.

19972000

Director of Project Management/Management Development

Tribune Corporate

In a variety of leadership roles, directed companywide integration, succession management, and leadership development programs for the Tribune Company. Planned, managed, and executed company-wide HR integration projects for the Tribune/Times Mirror merger.Led efforts to develop senior executives, key managers, and high potential employees to ensure management continuity for the company.  Directed major projects such as executive succession planning for annual Tribune Board of Directors presentation.

Education

B.S.E.

MBA

Graduated with Honors in Executive MBA Program.

MML Resume

MML LinkedIn Profile

Community Involvement

  • Connections for Children, Board of Directors, 2009 to 2010
  • Taking the Reins, President, 2009 to 2010; Board of Directors, 2004 to 2010
  • Leadership Southern California, Class XIII, 2003
  • President, National Association of Women Business Owners, Ft. Lauderdale Chapter, 1994 to 1995
  • Delegate, White House Conference on Small Business, 1995
  • Board of Directors, Debra Levy Neimark Scholarship Foundation, 1994 to 1995
  • Advisory Council, PACE Center for Girls Broward County, 1994 to 1996
  • Leadership Broward Foundation, Class XI, 1993
  • Charter Member, Broward Quality Council, 1992

Objective

Build a strong network of franchises by recruiting and coaching franchise owners to build a business that combines financial achievement with helping seniors and their families using Always Best Care's proven systems

Testimonials

"Good Press"

Direct reports:

  • "Michele is an experienced professional manager and leader. .. a personable, respectful, fair, goal oriented person who has high expectations of herself as well as her coworkers, direct reports and everyone else on her team. She is not afraid to take on any job, assignment or project and works smart to accomplish it."
  • "She gave me responsibilities, but allowed me freedom to attack them on my own, checking in at our deadline to make sure they had been completed. Michele consistently promoted a team mentality with her group, recommending the sharing of knowledge and experiences to benefit everyone in future endeavors."

Peers:

  • "Michele has the intelligence, passion, personality and skill it takes to serve in any operational, planning or selling environment. She understands people and is adaptable to any situation or challenge - a very rare combination of traits to find in an executive..."
  • " strong people skills ... a demanding but fair manager...very strong organizational skills ... able to maintain sound control over a complex, 24/7 operation ... Michele's outstanding characteristic is her courage, which enables her to make sound decisions even during very difficult circumstances."
  • "solid leader who as Director guided the Olympic facility into major productivity improvements..a very analytical and strategic individual who contributed greatly to success of initiatives...terrific planning and communication skills"

Immediate manager:  "Michele is a gifted leader effective in both technical and people arenas. She uses a dynamic communications style to build effective teams focused on key business goals and objectives. Equally comfortable on the shop floor and in front of top executives, she can be counted on to deliver clear, concise and persuasive information in any situation."

Consultant Vendor: "She contributed to the Advertising Strategies but more importantly stood for what she believed was right, regardless of the political consequences. I have enormous respect for Michele's intellect and integrity."

Summary

My resume includes leadership positions in corporate, small business, and nonprofit environments.

I have a broad understanding of business operations developed through success in positions in sales, consulting, human resources, operations, advertising, and running own business. I leverage my 20+ years business and community leadership experience to mentor franchise owners in building their own successful companies using Always Best Care's proven systems.

As Area Representative for Always Best Care Senior Services (ABC), I am responsible for franchise development in the Florida West region - greater Tampa Bay & surrounding counties. I help prospective franchisee candidates with every aspect of their investigation and discovery process, then guide them through initial training, start-up and day-to-day operations. This level of local support sets Always Best Care apart from the others. Local resources ready, willing and able to help address any issues individual franchisees may face I am looking for professionals with "fire & heart" to build a winning franchisee team.

Specialties Specialties

• Franchise Development and Sales • Business Coach • Business Ownership • Career Development • Entrepreneurship • Seminars / Presentations • Senior Services Speaker • Business Development • Strategic Planning • Networking / Referral Marketing • Human Resources • Employee Development • Organizational Development & Training

Awards and Honors

  • Los Angeles Times Publisher Team Recognition Award, 2006
  • First Twenty Presidents of the NAWBO Ft. Lauderdale/Broward County Chapter, honored by Broward County Women's Hall of Fame, 2003
  • Black & Hispanic Achievers Award sponsored by YMCA of Metropolitan Chicago, 1999
  • Up & Comers Award finalist, Broward County, FL, 1992 and 1994

Interest

  • Yoga, golf, tennis, and Flamenco dancing
  • Community Leadership - programs that empower women and youth