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              3/1999NT v 40 technical supportCertificationMicrosoft server certified

12/1998NT v 40 administrationCertificationMicrosoft workstation certified

6/1999Networking EssentialsCertificationMicrosoft certification

7/1999Tcp /IpCertificationTrained on networking protocols

10/2001Cisco Certified Network AdminProfessional

12/1999Inter-tel Voice over ipCertification

Install and implement voice over ip and router systems. Mgcp,sip and rtp protocols.

Includes fxo/fxs, digital interface,t-1/pri

6/1999Inter-tel PBX networkingCertification

              Install, design and trouble shoot networked communications systems.

             Configure t-1/pri utilizing point  to point circuits or frame relay systems.

4/2003Vanguard managed solutionsCertification

Trained on routers configuration and trouble shooting


10/2004CTP (convergence telephony professional)Certification

02/2008Cisco Certified Network Administrator course


To advance my career in the communications and networking fields with the opportunity to manage a telecom and or networking department. With both a data and communications back ground, I am a valuable asset to an organization with a national footprint or large scale environment.  I have the unique ability to be self motivated and can accomplish duties and tasks without having to be directly supervised. In addition I have well developed trouble shooting skills and an analytical train of thought.

my hanywork


20 years experience in telecommunications and networking service industry to include ACD, Voip, call accounting and systems management. Network experience includes training on Cisco, Vanguard/Motorola and Adtran. Network topologies include frame relay, point to point and mpls. Past experience includes management of service departments and daily operations to include in house networking and scheduling.

Leadership skills training with U.S. Army

Always looking for ways to create a proactive environment.


*Recovered for the company over $180,000 in billing mistakes from carriers.

*Created a voip network for 1500 + users saving the company over 1.2 million with a proven return on investment in under 3 years.

*Projected savings of $300,000 annually by trimming back unnecessary voice and data services.

Work experience

May 2005Present

Telecom Manager

First NLC Financial Services

Maintain 75+ offices and operations centers PBX system. Responsible for 2500+ users communications needs. Trouble shoot, adds, moves and changes. Responsible for designing voip network and designing global numbering scheme for future networking offices with voip. Responsible for design and implementation of disaster recovery for voice network.

Responsible for monitoring retail office network consisting of over 100 + circuits. Design and install oai gateway to track trunk usage, system manager and acd packages. Installed Linux based network monitoring system. Knowledgeable on t1 and ds3 Cisco and Adtran routers. Managed three other individuals for days to day operations and telecom billing. Scheduled and maintained contact with vendors and carriers.

Installed several software packages to turn the telecom department into a proactive and productive unit.



Telelink Communications Services

Dedicated to helping clients make the best decision possible for networking and communications needs.

Work with various clients on projects ranging from network consulting with voice over ip to telecommunications recommendations. Clients range from legal and accounting firms to bank systems and religious organizations. Projects have included converting communications over to voip and ACD configurations to vendor relations and configuration, update recommendations.

Sep 1995Apr 2005

systems engineer

Inter-tel Technologies

Maintained network, train and teach on latest software and hardware, technical support for technicians and clients, integrate communications with networks, custom design communications systems, troubleshoot data and voice circuits.

Well versed on voice over ip applications and trouble shooting. Extensive knowledge on frame relay and point to point, trouble shooting and configurations. Knowledgeable on acd systems and reporting. Ivr, smdr, and cti applications installation and setup.


Skill Set
Communications systems                                  Adtran CSU/DSU, netvanta and Atlas series        Several voicemail systems                                T-1 /pri voice, t1 and ds3 data circuits                                                    Certified several telephone systems                    Cisco routers and switches Mpls, point to point, frame relay Tcp / ip networking and trouble shooting                                                Voice over IP (VOIP), sip, h323, mgcp                                                  Comp-tia CTP (Convergence Telephony Professional)                                        Vanguard / Motorola routers                               Sentito carrier class voip gateway                      Audiocodes voip gateways                               Microsoft 2000, xp, vista                                     ACD packages (call center reporting)