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Work experience

National Business Care Manager


Promoted to fuel profitability of $15 million portfolio of national and global accounts including Pfizer, Bank of New York, and McKinsey & Co. Masterminded all aspects of marketing strategy and developed core-care competency programs assuring high levels of customer satisfaction. Coordinated efforts of departmental personnel and teams spanning engineering, fraud prevention, IT, and receivables to assure outstanding service. Provided post-sale customer training, troubleshooting and problem-solving.

  • Boosted client retention, reduced competitive pressures, and increased market share by developing Operation Save retention program proactively improving communication and service.
  • Increased market share and client retention by proactively analyzing client services and business needs, and proposing solutions that reduced operating costs.
  • Achieved all incentive goals through consistent delivery of outstanding customer service.
  • Promoted client use of 3rd-party premier website portal providing cost-efficient sales channel, assuring profile forms conformed to site requirements, and ensuring integrity of customer data.

Customer Support Manager


Developed, managed, and expanded portfolio of government and corporate accounts worth over $10 million with focus on Motorola service contract lifecycles supporting Project 25 and other key wireless technologies. Forged strong relationships with decision-makers within client companies and provided expert consultative sales based on thorough business needs assessment. Collaborated with pre- and post-sales teams to assure continued profitability of key accounts. Developed and executed business growth and customer satisfaction strategies. Created and delivered high-impact sales presentations and proposals in response to RFP’s. Managed P&L statements and assured portfolio contract compliance. Oversaw all aspects of sourcing, selecting, and managing vendors and authorized dealers. Delivered extensive dealer training and assured contract compliance.


Plaza School of Business Management