Michelena Kruschke

Michelena Kruschke


Technical Support Professional with experience in high-pressure, fast-paced environments that demand superior organizational, technical, and interpersonal skills.Strong technical background allows for quick and effective problem resolution.Field service commitment – to create the highest customer satisfaction possible.Cooperative team player with a “Consider it done” attitude.

Work experience

Work experience
Mar 1998 - Nov 2008

Field Service Engineer

Agfa Graphics

Installed, maintained, and serviced all prepress equipment. Specialized in servers, workflow, proofing, and inkjet printing. Also supported platesetters and processing equipment. Provided training to internal and external customers.

Mar 1995 - Mar 1998

Technical Coordinator

Provided technical phone support to customers and instructed field engineers on repair activities required.

Jul 1982 - Oct 1992

Customer Support Engineer


Effectively became part of an elite group of Field Service Personnel– specialized in newspaper support.



• Interpersonal and Communication Skills

Electromechanical Skills

• Troubleshooting and problem solving Skills

Networking Skills

• Computer Skills – hardware/software

• Installation and maintenance Skills – hardware/software




Brick Computer Science Institute


New Horizons