Technical Support Professional with experience in high-pressure, fast-paced environments that demand superior organizational, technical, and interpersonal skills.Strong technical background allows for quick and effective problem resolution.Field service commitment – to create the highest customer satisfaction possible.Cooperative team player with a “Consider it done” attitude.
Mar 1998 - Nov 2008
Field Service Engineer
Installed, maintained, and serviced all prepress equipment. Specialized in servers, workflow, proofing, and inkjet printing. Also supported platesetters and processing equipment. Provided training to internal and external customers.
Mar 1995 - Mar 1998
Provided technical phone support to customers and instructed field engineers on repair activities required.
Jul 1982 - Oct 1992
Customer Support Engineer
Effectively became part of an elite group of Field Service Personnel– specialized in newspaper support.