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Work experience

Jun 2010Present

System Support Technician, Sr.

Idaho Departmet of Correction
  •  Installed, configured and maintained hardware and software products
  •  Identified, evaluates and identified and corrected hardware, software and procedural problems
  •  Utilized standard problem identification and tracking processes
  •  Helped define and implement system standards and procedures
  •  Helped install network infrastructure equipment
  •  Assisted with monitoring and troubleshooting of LAN and WAN related problems
  •  Performed technical tasks and projects as assigned
Jan 1997Sep 2007

Owner / Network Administrator

NorthWest Specialty Products and Services
  •  Negotiate and close business deals with clients
  •  Exceed customer expectations by accurately interpreting their business and technical needs, and providing a creative technical solution to meet both.
  •  Maintain anti-virus definitions and scans and application server software updates.
  •  Provide desktop support for all client computers.
Jun 2006Aug 2006

Network Administrator

New West Health Services
  •  Provided analysis of current system components and configuration.
  •  Provided migration plan for Novell file system to the new Windows DC as well as moving e-mail systems to MS-Exchange-based system and implementation of plan upon approval to reflect company needs.
  •  Ensured system and network security by maintaining Windows NT 4.0, Windows 2003 Terminal Server and Novell Netware servers and security by consistently applying service packs and critical updates.
  •  Maintained anti-virus definitions, scans and application server software updates.
  •  Provided desktop support for all client computers.
Jul 2003Jun 2006

Support Technician

Bonner General Hospital
  •  Provide system processing, software and hardware maintenance, report generation, and system and file backups.
  •  Support UNIX (UX & AIX), Linux (KDE), Cisco Routers and Windows NT4.0 operating systems.
  •  Implement new software programs including the design, setup and training of staff.
  •  Support hardware, software and provide training to hospital staff for all computer-based activities.
  •  Ensure accuracy, timeliness and confidentiality of all hospital data by performing data entry for multiple hospital functions.
  •  Provide status of operations and all projects to the Director of Information Systems; distribute reports to all appropriate departments.
Mar 2002Apr 2003

Network Administrator

Litehouse, Inc.
  •  Provided reliability to corporate LAN consisting of servers, client workstations and laptops, printers, and multimedia equipment.
  •  Maintained Novell Netware server, Windows NT, and 2000 LAN running Active Directory for two sites.
  •  Served as System Administrator for 16 servers, over 300 workstations and more than 300 users.
  •  Researched, analyzed, recommended, and purchased computer hardware and software.
  •  Implemented and maintained corporate Intranet and Internet sites; installed and monitored firewall providing Internet access to client computers through the corporate LAN.
  •  Administered and maintained GroupWise 5.5, Exchange 2000 Server and user accounts, computer hardware and software inventory, software licenses and licensing compliance.
  •  Repaired, maintained and supported company PCs, workstations and servers; maintained network security levels and applied appropriate security patches and upgrades.
  •  Provided end user software and operating system support.
  •  Developed and implemented network migration plan from Windows NT 4.0 PDC to Windows 2000 DC.
Mar 1999Mar 2002

Computer Support Specialist

Litehouse, Inc.
  •  Diagnosed and resolved on-site and off-site end user issues; performed network design and implementation.
  •  Improved communication and workflow by designing and implemented a Wireless Networking plan from the warehouse to the truck shop.
  •  Built, maintained and performed troubleshooting for PCs and Windows NT 4.0 and 2000 servers.
  •  Ensured adherence to budget by ordering quality supplies at lowest prices, and by properly forecasting printer maintenance costs.
  •  Increased efficiency and accuracy by developing and implementing technical procedures.
  •  Maintained Datastream MP2 Access 2000 database. Creating, maintaining user accounts and permissions.




Achieved Network + Certification




Achieved A+ Certification



Lyons Institute

Achieved Microcomputer Repair Certificate

Jan 2008Nov 2010

MBA, IT Management

Western Governors University

Advanced IT Management Concepts (IT01)

Concepts and Procedures

Technology and Software

Management Issues

IT Strategy and Strategic Planning

Business Strategy and IT Strategy

IT Project Management

Project Management Operations

Project Tracking

Cases in Advanced IT Management (ITP1)

Concepts and Procedures

Technology and Software

Management Issues

Business Strategy and IT Strategy

Project Management Operations

Project Tracking

Cases in Advanced Human Resource Management (HMP1)

Human Resource Management

Education Without Boundaries (EWB)

Education Without Boundaries (EWB) is a required introductory course that focuses on acquainting the student with WGU's competency-based model, distance education, technology, and other resources and tools available for students. Students utilize tutorials, message boards, online chats and other activities to connect with other students in their program

Cases in Advanced Leadership and Professionalism (LDP1)

Influencing Behavior \ Power, Politics, and Leadership Effective Managerial Communications

Advanced Leadership and Professionalism Concepts (LDO1)

Influencing Behavior

Leadership Styles

Power, Politics, and Leadership

Team Development and Leadership

Building and Maintaining Effective Teams

Change Process

Change Cycles

Transforming an Organization

Nature of Work and the Workforce

Managing for Ethical Behavior by the Organization

Managing for Ethical Behavior Among Individuals Within the Organization

Rights and Obligations

Intellectual Property and Cyber Law

Forming and Enforcing Contracts

Consumer Law Effective Interpersonal Communication

Effective Managerial Communications

Effective Organizational Communication

Effective Organizational Communication

Internal Corporate Venturing

Developing Innovation

Venture Capital and IPO

Cases in Marketing Management (MAP1)

Marketing Goods and Services

Advanced Business Concepts: Management and Strategy (ABC1)

Organizational Behavior



Advanced Concepts in Accounting and Finance (ADC2)

Current Tax System

Accounting Standards

Valuing Receivables and Inventories

Long-Term Assets


Stock and Retained Earnings

Recording for Investments

Internal Control Structure

Role of Money and Monetary Policy

Role of Risk

Equity Markets

Bond Markets

Derivatives Markets

Capital Markets Risk Analysis and Return Analysis

Effective Financial Management

Process Costing

Management Tools and Data

Job Order Costing Variances Activity-Based CostingVariable and Absorption Costing Cost/Benefit AnalysisFinancial Accounting Ratios

Cost Analysis

Advanced Business Concepts: Economics, Marketing and Quantitative Analysis (ABC3)

Quantitative Methods in Decision Analysis

Marketing Goods & Services

Macroeconomics Microeconomics

Cases in Advanced Accounting (ACP1)

Financial Accounting Ethical Dilemmas

MBA, IT Management Capstone Written Project (CPIT)

Capstone (Written)

The graduate integrates and synthesizes competencies from across the degree program and thereby demonstrates the ability to participate in and contribute value to the chosen professional field.

MBA, IT Management Capstone Oral Presentation (COIT)

Capstone (Oral)

The graduate integrates and synthesizes competencies from across the degree program and thereby demonstrates the ability to participate in and contribute value to the chosen professional field.


Internet Protocols and Networking Skills
TCP/IP (v4 and 6) IPX/SPX
Compaq Presario rack-mount servers (with dual-channel, for ERP test environment) IBM rack-mount servers (with dual-channel, for production environment Exchange 2000 server and Web server) external rack-mount enclosures with various RAID levels Netscreen 25 Firewall Dell Poweredge server Netgear hubs and switches Wireless Access Points
Programming Languages
Operating Systems
Windows 2008 (Server) Windows 2003 (Server) Windows 2000 (Professional, Server, Advanced Server) Windows XP Professional Windows NT (workstation and server) Windows 98, 95, ME, 2007 UNIX (AIX and DG-UX)    
Keane Applications (Patcom, Infinet, Cold Fusion (1mage), Order Communications, Labfusion) Open Office, MS Office 97 / 2000/ XP/2003/2007 Visio 2003 FrontPage 2002 Dreamweaver Mozilla Firefox Filezilla Crosstal AuditWizard WhatsUp Gold


Manage IT Department

  •  Experienced Network Administrator with proven expertise in designing, troubleshooting and implementing technical solutions to exceed customer expectations and requirements.
  •  Skilled in network and operating system upgrades and migrations, hardware and software installations and support, database design, including implementation, and performance tuning.
  •  Superior communication skills; easily interacts with senior management, clients, vendors, staff, and users; ability to effectively train end users at varying knowledge levels.
  •  Conversant in French.





Irish Setters



Network +


MCSE 2000

Microsoft Corporation


Microsoft Corporation



Computer Programming Certificate

Taylor Business Institute

Microcomputer Repair

Lyons Institute