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Mary Ryan

Work experience

Sept 2017May 2018

Social Services Intern, First Step Program

Coalition for the Homeless, NYC
  • Manage a case load of 10 individuals, meeting weekly to discuss client's goals and progress through the program
  • Facilitate group workshops that build soft skills such as; stress management, communication, conflict resolution, and problem solving 
  • Developed a set of group workshops to engage clients in discussions regarding identity, and communication approaches
  • Deliver weekly information sessions detailing the program's curriculum
  • Conduct intakes with potential clients, making assessments and writing up biopsychosocial evaluations; connect individuals to services outside of the program when needed
  • Assist leadership in recruiting and outreach efforts, often at shelters throughout the five boroughs
  • Educate clients regarding city resources and systems; refer clients to services such as counseling, legal aid, adult education courses, and housing, advocating on the client's behalf when applicable 
  • Maintain thorough client case history and write detailed reports

Jan 2014Aug 2017

Senior Finance Manager

Planned Parenthood Federation of America, NYC
  • Serve as project manager for design and implementation of a new
    expense management system, streamlining office-wide accounting and
    administrative processes
  • Manage PPFA Finance, Investment, and Audit committee meetings, resolutions, and materials. Act as a liaison with board members,
    investment brokers, asset managers, and senior staff
  • Member of cross-divisional working group to revamp the national staff
    on-boarding process for over 500 employees. Analyze and modify
    Federation-wide policies and procedures for efficiency while working to increase transparency in communications
  • Manage PPFA's employee travel program, including administration of
    Concur, maintenance of internal policies, staff communications, and
    employees' compliance with policies. Maintain relationships with
    eight travel vendors in order to ensure an ideal user experience for 500+ PPFA staff.
  • Led inter-departmental task force to vet, research, and implement
    adjustments and additions to financial and travel policies. Acted as the
    organization's point person for policy management system.
Mar 2013Jan 2014

Project Specialist

Planned Parenthood Federation of America, NYC
  • Provided logistical support for multidisciplinary meetings. Participated in the planning and on-site coordination of the National Medical Conference, which is attended by 71 affiliates from across the country.
  • Facilitated medical trainings that aim to enhance clinicians' medical knowledge, and improve the procedural quality of clinics.
  • Compiled data and prepared statistical reports for proposals and surveys for internal use by Medical Directors within the PPFA community.
  • Assisted in project management for multiple ongoing projects ensuring adherence to budgetary and timetable guidelines.
Jan 2012Mar 2013

Help Desk Manager

Planned Parenthood Federation of America, NYC
  • Acted as the representative of the internal PPFA IT department, handling all aspects of end-user communication and technical issue resolution for a staff of over 250, analyzing support statistics in order to improve response time and quality. Managed the employee IT onboarding process for all national staff.
  • Collaborated with Director on creation and implementation of department policies and project assignments.
Jul 2010Jan 2012

Support Manager

Datto Inc. Data Backup and Disaster Recovery, Norwalk CT
  • Managed a team of eighteen employees at a tech start-up, which included support technicians and front desk staff. Oversaw a 400% increase in technical support staff in 2011 to keep up with the substantial overall company growth.
  • Recruited new employees, managed technical support interview process, and oriented support staff.