Michael Ryckman

Professional Skills

  • Skilled contract negotiator with suppliers and consulting groups; able to utilize the expertise needed to complete projects.
  • Effective communicator; proficient in ensuring understanding and training levels are met to successfully implement tasks and projects at all levels of the organization.
  • Qualified systems designer of enterprise wide solutions to support the strategies of the business.
  • Experienced plan developer to reduce the footprint and cost of data centers using virtualization technology.
  • Fluent in Microsoft Widows Server 2003/2008/ISA/Exchange/IIS/Active Directory/SQL Server 2000-2005 environments including the implementation of the BlackBerry Enterprise Server.

Work History

Work History
Apr 2008 - Feb 2009

IT Manager

Jet Linx Aviation

Served as IT Manager, responsible for planning enterprise information technology to support the business operations while simultaneously achieving a reliable, more cost-efficient enterprise-wide system.

  • Developed and implemented an overall technology strategy.
  • Responsible for the planning, evaluation, coordination, implementation and management of all information and technology systems, including telecommunications and policy administration systems.
  • Analyzed the needs of Jet Linx and its functional departments and established priorities for systems design and implementation to develop new and/or modify the company's current information systems.
  • Responsible for managing all information systems functions and staff of the Business Technology Department to support the execution of company strategic plan.
  • Researched, analyzed and responded to inquiries and incident reports; implemented associated programs and/or corrections
  • Fulfilled project management duties for all IT projects to include preparing project plan, establishing and coordinating project team, managing the project planning and implementation process, communicating with project teams, steering committees and management.
  • Partnered with other service groups to ensure effective teamwork in the planning, development, operation and support of assigned systems.
  • Negotiated objectives or changes to scope, cost, schedule, resources and assignment or other components, as needed.
  • Performed under minimal supervision on various size/scope projects.
  • Worked with vendors for purchasing Microsoft Licenses/Software Assurance, Hardware acquisitions, and Training\Consulting agreements.
  • Managed coordination of the installation of a multi-location telephone system.
  • Managed day to day operational support of all systems. (Technologies: Microsoft Server 2003/2008, SQL Server 2005, IIS, ISA, Active Directory, Exchange, and MS Terminal Server)
Mar 1988 - Apr 2008

IT Project Manager

Information Technology Project Manager                                                           2006 to 2008

Lead project teams from conception to completion, assigning tasks to appropriate individuals and coordinating time and resources.

  • Served as the main contact for the client and the clients’ advocate to the entire department.
  • Managed the analysis, design, development, implementation and support of systems delivery within the established timeframes and budgets.
  • Provided project management duties for assigned projects to include preparing project plan, establishing and coordinating project team, managing the project planning and implementation process, communicating with project teams, steering committees and management.
  • Managed the delivery of systems maintenance, enhancement and production support to ensure that service level expectations for functionality, availability, performance, security and control are fulfilled.
  • Negotiated objectives or changes to scope, cost, schedule, resources and assignment or other components, as needed.
  • Assisted in development/review of training materials.
  • Maintained day to day support of CRM/ERP/Financial System including planning and implementation and upgrades and future planning of the system hardware. (Technologies: Windows Server 2003, IIS, Active Directory, SQL Server 2000 and Actuate reporting Server)

Senior Information Technology Specialist                                                          2002 to 2006

Provided implementation of high availability solutions, support all financial systems, and assisted Chief Information Officer

  • VA CAFM project including several site visits, interviewed VA staff, conceptualized ideas and authored various aspects of the final project report.
  • CRM/ERP/Financial System project including planning/implementation and ongoing responsibilities for support, upgrades/maintenance and future planning of the system. (Technologies: Windows Server 2003, IIS, SQL Server 2000 and Actuate reporting Server)
  • Planning and implementation of a Data Center installation, with continued coordination of Data Center personnel and inter-company staff to maintain and grow disaster recovery positioning.  (Technologies: Network switches, routers, Windows Servers)
  • Worked with vendors for purchasing Microsoft Licenses/Software Assurance, Hardware acquisitions, and Training\Consulting agreements.
  • Provided support and training for the Corporate Financial department (desktop systems and conceptual process improvements). (Technologies: Windows XP, MS Office 2003/2007, ADP Server and Sage FAS)
  • Coordination of the installation of localized telephone system.

Information Technologies Specialist/Assistant Systems Administrator        1997 to 2002

Developed and maintained several web applications, servers, and workstations. Worked with end users to ensure the effectiveness of systems.

  • Developed web applications using HTML, VBScript and JavaScript. Additional experience with Visual Basic, and Visual Basic for Applications.
  • Proficient use of computer software applications utilizing Microsoft FrontPage, Visual InterDev, Visual Basic and MSOffice.
  • Administration of Intranet and Internet web sites running on Microsoft Internet Information Server.
  • System and user administration of Novell NetWare, Microsoft Mail, and Microsoft Exchange Server.
  • Purchasing, planning and distributing of new computer hardware/software.
  • Installed and Configured Red Hat Linux Servers, Microsoft Windows Servers, and Internet Information Servers.
  • Organized a process for a timely deployment of new machines.
  • Trained Assistant Support Technician.
  • Developed web page and on-line registration for Company Corporate Cup Team.
  • Provided set up and support for video conference system (including seminars).
  • Installation, support and training (Windows, MSOffice, CorelDraw).
  • Network Upgrades (Hub, Switches, Cabling).

Structural / Architectural Technician                                                                    1988 to 1997

Coordinated Structural Systems with Mechanical Engineers and Architects.

  • Composed AutoCAD Menus and Lisp Routines
  • Created CAD Standards
  • Published a monthly "CAD" Newsletter
  • Organized Company Corporate Cup Team

Education

Education
Jan 2008

Bachelor of Science

Bellevue University
Dec 1987

Associate of Applied Science