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Work experience

Sep 2008Present

Head Hostess

Yamato

Greet and seat customers, take reservations, cleaning duties, creating a pleasant atmosphere for diners, damage control with unhappy diners, close dining checks, make change, record number of customers for the day, train new employees, implemented new tipping system for hostesses, use Micros system

Jan 2009Present

intern (unpaid)

French-American Chamber of Commerce (Franco-Americaine Chambre de Commerce)

Update the FACCLA website using DreamWeaver, create online webpages/files, deal with computer/technical problems, update member directory and database (dbdirector.com), answer/transfer calls, access inbox of director to sort out e-mails and addresses, attend events (deal with check-in), entrusted with making executive decisions concerning website and new interns

Jul 2008Aug 2008

intern (unpaid)

WordExpress Multilingual Solutions Worldwide

Translated and proofread documents (French, Korean, and English), updated/entered information into the client and translator/interpreter database, researched competitors, matched translators with projects, handled invoices, Internet searches for clientele information, clerical duties (scanning/faxing/copying document)

Jun 2007Aug 2007

Translator/Copy-Editor

Translated dialogue for new online game ("Fiesta") from Korean to English, and English to Korean. Copy-edited text of other translators. Translated some pages on the Outspark, Inc. website.

Oct 2006May 2007

Front Desk Agent

UCLA Housing and Hospitality Services

Helped dormitory residents with problems concerning maintenance, housekeeping, and personal issues (in person or through the phone), dealt with complaints of dormitory staff/ coworkers/ residents/ residents' parents, etc., tendered money, clerical duties (fax, copying, filling out reports), evacuation responsibilities in fire drills, Internet research for patrons (maps/directions/etc), security during midnight-6am shifts, used Kronos system

Jun 2004Nov 2005

Activities Director Assistant (volunteer)

St. John Kronstadt Convalescent Center

-assisted with activities with the patients (games, crafts, special events)                                                                  -conducted room visits

Education

Sep 2005Present

B.A.

Studied Abroad at University of Bordeaux III, Michel Montaigne (France): January-June 2008

UCLA Gerontology Association/Alzheimer's Disease Awareness Association (Education Chair)

Dean's Honor List

Skills

Computer Skills
Microsoft Office (Outlook, PowerPoint, Word, Excel), Typing: 89 words/minute, Internet (research), Downloading/Installing programs/service packs  
Art
Drawing, Photography, Design
Languages
Fluent in Korean and French Conversational in Japanese and Italian

References

Sarah Quinn

Sarah P.Quinn was my manager when I was a Front Desk Agent at UCLA dormitories. She awarded me the Desker of the Month award and knew me on a professional and personal level.

Laurence Denie-Higney

Professor Denie-Higney was my French instructor at UCLA for different courses over a span of 2 years. She was also the director for the French play I acted in. We have kept in touch on/off campus.

Chris Park

Chris Park is in charge of all the operations at our restaurant and has worked with all the different teams to create a more pleasant environment for the workers and customers. He has extensive work in restaurant hospitality.

Serge Rocco

Serge Rocco was in charge of the interns at WordExpress and assigned us to certain projects. He oversaw our work and distributed the certificates of completion and letters of recommendation.

Pascal Chwat

Pascal Chwat is in charge of the FACC in LA, and assigned daily work to the interns. He is the main contact for business clients and for other branches of the FACC all over the world.