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Experience with both Aloha and Micros POS systems gained through various restaurant positions.
Advanced skills in registering guests, securing payment, resolving accounting disputes and managing reservations.
Limited exposure to Delphi in role at Four Seasons Hotel Miami Delphi Training Course Completion, May 2010
Proficient in creating, managing and inputting reservations.

Work experience

May 2012Dec 2012

Reservations/Communications Agent

Four Seasons Hotel Miami
  • Take reservations via the telephone, e-mailed correspondence, rooming lists and in-house requests. Manage all online reservations made through ORS hotel reservation system. Maximize revenue by demonstrating selective selling techniques.
  • Acted as hotels pre-arrival coordinator reaching out to all first time guests offering concierge services and handling any additional requests. 
  • Assisted sales/catering department by collecting lead information, working with group BEOs, managing group rates, and ensuring all group needs are noted and met.
Dec 2011Apr 2012

Ski Concierge

Four Seasons Resort Vail
  • Provided guests with Five Diamond/Star service by exceeding their expectations of Ski Concierge services, including pre-mountain activity preparation, security and conditioning of personal belongings and on-mountain knowledge and awareness.
  • Assisted front office manager as requested with department scheduling, payroll and supply orders.
Nov 2010Nov 2011

Welcome Office Agent

W Hotel
  • Exceeded expectations of guests on a daily basis by creating wow experiences tailored to their individual trip personas and preferences.
  • Earned the W Boston's Talent of the Month award in April 2011, nominated for Talent of the Month August 2011.
  • As part of W Boston's Whatever Whenever call center team, handle upwards of six detailed calls per minute during peak times, four on average, while expediting guest requests and taking In-Room Dining orders.
Jun 2009Aug 2009

Event Production Intern

Art of the Event
  • Involved in the planning and execution of events from beginning to end including writing event proposals, meeting with clients and overseeing event production.
  • Marketed company towards local businesses through e-mail and telephone correspondence as well as site visits.


Sep 2006May 2010

Bachelor of Science

University of New Hampshire