- Take reservations via the telephone, e-mailed correspondence, rooming lists and in-house requests. Manage all online reservations made through ORS hotel reservation system. Maximize revenue by demonstrating selective selling techniques.
- Acted as hotels pre-arrival coordinator reaching out to all first time guests offering concierge services and handling any additional requests.
- Assisted sales/catering department by collecting lead information, working with group BEOs, managing group rates, and ensuring all group needs are noted and met.