Take reservations via the telephone, e-mailed correspondence, rooming lists and in-house requests. Manage all online reservations made through ORS hotel reservation system. Maximize revenue by demonstrating selective selling techniques.
Acted as hotels pre-arrival coordinator reaching out to all first time guests offering concierge services and handling any additional requests.
Assisted sales/catering department by collecting lead information, working with group BEOs, managing group rates, and ensuring all group needs are noted and met.
Provided guests with Five Diamond/Star service by exceeding their expectations of Ski Concierge services, including pre-mountain activity preparation, security and conditioning of personal belongings and on-mountain knowledge and awareness.
Assisted front office manager as requested with department scheduling, payroll and supply orders.
Exceeded expectations of guests on a daily basis by creating wow experiences tailored to their individual trip personas and preferences.
Earned the W Boston's Talent of the Month award in April 2011, nominated for Talent of the Month August 2011.
As part of W Boston's Whatever Whenever call center team, handle upwards of six detailed calls per minute during peak times, four on average, while expediting guest requests and taking In-Room Dining orders.