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Summary

More than 7 years’ of experience in EPR software Implementation for Hospitality Industries in Asia, Middle East and many African countries
Heading project team of 11 members and successfully completed over 180 project globally.
Awarded for Exceptional Service in Year 2012.

Work History

Apr 2014Present

Program Manager

Intellect Data Systems FZ LLC, Dubai, U.A.E.

Managing ERP software Implementation globally. Responsible for : 

  • Manage scope, budget and timing
  • Assist in gathering requirements and documenting business process
  • Manage schedules
  • Direct and motivate the project team
  • Report project progress to the steering committee
  • Point of contact for resolving all issues from employees and the vendors
  • Optionally become product expert
Aug 2009Mar 2014

Associate Manager - PSG

Intellect Data System FZ LLC, Dubai, U.A.E.
  • Administering all projects implemented & support related activities in Middle East & Africa.
  • Leading a team of over 500 implementation & support personnel.
  • Implementation of Range of products inclusive of Property Management, Materials Management, Production management, HR & Payroll management, Finance and forecasting, Centralized Reservation System, Centralized Reservation Office, Centralized POS & MMS solution.
  • Critically review past performance and prepare a budgetary plan, identifying key milestones for achieving expense budgets.
  • Customer requirement study and providing the best solution to meet the customer business objectives
  • Develop relationships with key decision makers in current clients.
  • Monitor/review performance of Implementation/support personnel.
  • Overseeing Recruitment and training of staff for product implementation & post implementation support.
Mar 2008Aug 2009

Product Support Executive

IDS Software Pvt Ltd., Mumbai, India.
  • Provide Support to internal departments including Demos and training
  • Assist with new implementations and roll outs ensure software is configured correctly
  • Implement software solution configurations
  • Pre and Post-sales support
  • Provide Demonstrations and training
  • Fault Finding
  • Change management
  • User Acceptance Testing

Education

Apr 2010Present

M.C.A

ICFA University, Pune

Master in Computer Application. 

Mar 2003Apr 2006

B.Com

South Gujarat University, Surat.

Bachelor in Commerce, Special Subject Taxation 

Certifications

  • 35 CONTACT HOURS by completing the Project Management Professional CLASSROOM TRAINING
  • Completed the Sun Certification for the Java Platform (SCJP), Standard 0 Certification Exam with 83% from Center NIIT Mumbai.
  • Pursuing NIIT (Diploma in Software Engineering) Semester – I & II Programming Language: JSP, JAVA, C#, .Net GUI, .Xml, ADO.Net Database: SQL Server 2000/ 2005/2008/2012 & Oracle, Networking

Skills

  • Project Management skill. 
  • .Net Computer programming language. 
  • Java Programming language.
  • MS SQL Data base.

Hobbies

Full Name       :  MITESHKUMAR HARISHBHAI PATEL

Passport No.    :  H8008241

Date of Birth   :  March 5th, 1985

Nationality      :  Indian

Residence        : U.A.E 

Religion           :  Hindu

Marital Status  : Married

Mobile             :  +971 50 8863575/+971 55 5978141

Hobbies

  • Travelling
  • Sports (Cricket,Valley Ball,Badminton ect...), 
  • Reading
  • Long Drive.