Ambitious, results-driven, detail oriented Mechanical Engineer with a background in Design, Manufacturing, & Sales with a proven track record of achievements dedicated to providing innovative solutions to fulfill customer needs and enthusiastic to learn new things. Highly personable liaison committed to sincerely provide assistance, solve problems for customers, suppliers, and fellow employees. Proven experience to communicate complex technical concepts to both non-technical personnel and clients.
Aug 2015 - Feb 2016
Technical Sales, Support, and Service with a focus on Pumps, Bearing & Power Transmission, Safety Management & Support, and Industrial Manufacturing Equipment Markets. Responsibilities require to visit customer sites, provide customer service, suggest technical options, and apply analytical problem solving for a complete understanding into the dynamic manufacturing environment. Additional duties include:
• Business Development, Technical Support, and Site Service within the Northern North Carolina and Southern Virginia territory.
• Grow and maintain new and existing accounts while exploring and identifying new sales/service opportunities.
• Build and Sustain strong customer relationships by servicing customer's needs and supply chain initiative objectives.
• Proactive in the technical support process of providing solutions before problems surface.
• Ability to establish and expand relationships with decision makers within each customer organization.
• Customer driven - Documented success of producing sales goals, action plan on meeting objectives, presenting new products, and monetarily show cost saving (Provided routine cost savings reports and convinced customers into acceptance of the savings strategy when possible).
• Strong process discipline for maintaining strong, long-term customer relationships with significant add-on/repeat business.
• Provide DXP management with monthly reports for each key account highlighting any changes, service problems, challenges from competition, customer projects and initiatives, cost savings reports, delivery delays, & product shortages from established suppliers.
• Developed strategic plans and accurate forecasts on accounts.
• Communicating both verbally and written with others internally and externally, while negotiating with customers on issues to resolve proactively with forethought.
Mar 2015 - May 2015
Production Support Engineer
BECTON DICKINSON DIAGNOSTICS
• Created component, assembly, and product engineering drawings on 3D SolidWorks CAD in compliance to industry and corporate standards, developed specifications, reviewed and provided input into acceptance criteria, Critical To Function (CTF) parameters, etc. of components related to product design.
• Developed design modifications and adaptations for product components and processes onto existing machines.
• Regulated FDA manufacturing documentation onto SAP NetWeaver ERP software to manage business operations and federal required documentation.
• Contributed Improvements to Verification Protocol for Pap Smear Imaging Lab Server and Review Station Operating System Upgrade in accordance to FDA documentation.
• Managed legacy projects within specified emphasis on increasing customer added value.
Dec 2014 - Jan 2015
SolidWorks Drafter ( 1099 Contractor )
• Assisted industrial designers in prototyping for a confidential Medical Device client. Performed 1st article development for field Emergency Medical Device used to cool blood flow intravenously (IV) directly via syringe tubing.
• Prepared sketches, models, and complete detail and layout drawings of assemblies in SolidWorks. Design & development of component part to support manufacture. Generated (BOM's) Bill of Materials for team review sessions.
Jun 2013 - Mar 2014
Mechanical Engineering Technician ( 1099 Contractor )
Performed Project Engineering applications and design support in the manufacturing of zipper textile development. Provided technical drafting support to supervising Senior Engineer on SolidWorks as well as engineering support to manufacturing and operations. Created drawings, models and layouts to adequately describe product requirements. Interfaced directly with Tooling Department in order to meet the concise GD&T (Geometric Dimensioning and Tolerancing) standards needed for condensed drawing efficiency that translated immediate zipper component and assembly fabrication needs through detailed effective CAD technical communication into production. Also performed Reverse Engineering from existing discontinued components by creating detailed manufacturable models onto SolidWorks. Used comprehensive engineering equipment for meticulous measurements such as traditional micrometer for detailing as well as Micro-Vu Automated Vision Optical Comparators for accuracy. Adhered to the internal engineering design processes by maintaining:• Project documentation.• Project timelines.• Design reviews with management.• Cross functional and cross division communication.The results under my contract were that I had autonomous responsibly of managing multiple design projects for standard series products, custom products, and product modification. Reduced production costs by $75,000 through bringing fabrication back into in-house manufacturing group. Developed mechanical products through customer requirements. Also researched progressive manufacturing though assembly methods by engaging with machine operators on floor. Monitored and provided critical feedback to management and suppliers to assist in decision making for major operational issues and process improvements. Efforts saved over $100,000 in materials, labor, and outsourcing expenses by maintaining efficient work done on site.
Oct 2012 - Apr 2013
CAD Drafter ( Temporary Employee)
Providing and performing the following technical duties:· Prepare concept, production, and layout drawings. Responsible to check and verify dimensional accuracy, materials, and relation of various parts to whole assembly structure or project.· Draw finished designs to exact specifications from the contributions of project engineering sketches and technical parameters. Follow up on any adjustments or changes necessary per the appropriate documentations established by Engineering Managers.· Utilized personal knowledge of various machines and computer assisted drafting equipment such as SolidWorks & AutoCad software packages as well as relying on off-site support staff.· Recommend, design, and develop process/procedure improvements for application engineers supervising projects.
Sep 2012 - Oct 2012
Design Engineer ( 1099 Contractor )
Performed engineering application calculations and design customization for the following:• Prototype oxygen generator and biomedical life sciences research field product assemblies on SolidWorks CAD.• Design change implementation on existing assembly models to support manufacturing personnel.• Integrating mechanical & electrical multiple subcomponents on SolidWorks CAD into Oxygen Generating Systems International (OGSI) custom oxygen generators and Roe Biomedical (SMC-Roe) Life Sciences Research Field products.
May 2012 - Jul 2012
Application Engineer -Coolcentric ( Temporary Employee )
Providing product development to the mechanical application portion of the product/system design for cooling solutions for Data Centers. Directly involved in production preliminary heat transfer rate determination, design development and assisting with launches of new rear door heat exchanger coils systems. Additional Responsibilities Included:• Assisting marketing with developing specifications and product literature for new products.• Coordinated the quoting and manufacturing of new components with outside sheet metal vendors.• Developed custom manifold systems for integration with the rear door heat exchangers and coolant distribution units.• Developed new rear door heat exchanger coils, by determining coil effectiveness, heat transfer rates and performance curves.
Dec 2011 - Feb 2012
SolidWorks CAD Designer
• Completed SolidWorks CAD functions such as modifications, new part modeling, and improvements to prototype mechanical designs for ASE Optics end customer outsourcing design work. Assisted engineering staff on design work by creating new parts for improvements of Optical & Mounting features going into lens assembly design for full production optical systems.
Mar 2011 - Dec 2011
Created Electronic Models with complete Bill of Materials onto SolidWorks for custom ceramic catalytic systems assemblies. Designs were then submitted to Manufacturing Department for production. Systems were custom fabricated for diesel motors used in mining applications according to specified vendor requirements based on regulations according to Governmental Mining Organizations. Occasionally went on to customer mines for data collection of test emissions and observed installation of units onto diesel motor exhaust systems. Additional duties included:• Cataloging old quotes, organizing diesel engine data, detailing aspects of washcoat components, and documentation of external canning manufacturing processes.• Performed independent in-house Request for Quotation preparation along with engineering details provided to customers. Supported Outside Sales efforts in the field with critical technical data, CAD drawings, and open work status reports to be used during routine customer visits.• Maintained information on outstanding status of quotes, various catalyst units out in the field, and customer placement history of units for the Marketing Department in order to maintain business trends of common devises manufactured.
Sep 2010 - Oct 2010
SolidWorks CAD Drafter ( Contractor )
♦ Assignment consisted of taking existing board drafted paper drawings and transposing them over electronically to SolidWorks CAD files by hand. Maintained constant report and contact with end customer, keeping them current with drafting progress, and confirming any changes needed to model in process while keeping to critical deadline of assignment.
Apr 2010 - Aug 2010
SolidWorks CAD Drafter ( Contractor )
• Usage of SolidWorks CAD software to design drawings in providing Engineering drafting support for lock picking tools and accessories in the development to the requests of locksmith customer requirements. Personally detailed and correlated existing drawings, performed alternations on minor assemblies, and created drawings for prototype parts, and provided additional design work.
Oct 2007 - Jan 2008
Inside Sales Engineer ( Contractor )
BALDOR MOTOR, Auburn, NY October 2007- January 2008Inside Sales Engineer ( Contractor )Central New York State contact for Balder New York Penn. Servicing and Supplying through the SAP Network systems to include:• Providing lead times, shipment scheduling, logistical locating of various motor models across numerous warehouse locations, and providing current interactive feedback on expediting of electric motors.• Using SAP Business One systems for ERP (Enterprise Resource Planning) to calculate lead times concurrently with manufacturing in the generation of bill of materials, adjusting shipment deliveries, work orders, process and projects scheduling, and order expediting.• Occasionally visiting OEM’s during crisis situations to gather critical information on delays, shipment complications, and additional manufacturing details to report back to management in order to resolve product scheduling problems on behalf of the customer.
Jul 2006 - May 2007
Northeast Territory Sales Manager
Northeastern single contact for Tuthill Pump Group. Serviced and supplied both OEM’s and End Users with positive displacement pumps, and performed on-site visits to numerous companies within Northeast United States and Canada. Territory range included Massachusetts, Maine, Connecticut, Pennsylvania, New York, Delaware, Ontario, Quebec, and Nova Scotia. Product lines serviced between the two Tuthill entities included:• Tuthill Process Pump Facility –Alsip, IL: GlobalGear internal gear pumps for applications in- chemical processing, bulk transfer, asphalt, chocolate, adhesives, & polymers, Heavy Duty Circumferential piston pumps for applications in pulp & paper, chemical processing, meat processing, chocolate, adhesives, polymers, asphalt, waste water treatment, sludges, and slurries, and Lubrication Pumps for applications in lubrication, fuel transfer, oil burner feed, filtration, fluid transfer and flange mounted pumps for OEM rotating equipment.• Tuthill Magnetic Pump Facility –Concord, CA: Miniature Magnetically Coupled Pumps that are fully enclosed leak-free external-gear pumps for applications in laboratory, water purification, chemical metering, sampling, temperature control, medical, additive delivery, chemical handling, refrigerant recycling, ultra pure water, lasers, liquid chromatography, and, automotive oil filtration use.Continuously worked on development of new business markets, supporting existing business with current customers and distributors, and coordinated activities with inside engineering staff to communicate and resolve problems between Tuthill manufacturing facilities, distributors, and customers. Job Requirements included:• Negotiated Distributor conflicts involving conflicting territory coverage, payment discrepancies, and delivery issues along with bring in New Distribution to territory.• Solely ran totally autonomous home sales office remotely independent of Tuthill site immediate interaction.• Performed continuous business development over various markets with new and existing customers such as with purchasing agents, buyers, engineers and facility personnel. Assisted with business development in evaluating and targeting market customers.• Assisted in Distributor/ OEM Training Seminars conducted in Chicago Conference & Pump School where I personally presented lecture on pump characteristics, components, & diagnostics, and participated in one-on-one questions and answers sessions.• Met Sales Incentive Plan 4th Quarter 2006 of $878k for target of $818k.
Dec 2004 - Apr 2006
Business Development Manager ( Contractor )
Single Center point of contact for Dynamic-Ceramic, LTD of Crewe, England remotely in the United States from the British based manufacturing company. Business Development Management included on-site continuous visitations to various companies in numerous markets within entire United States territory. Responsibilities were focused on establishing Dynamic-Ceramic expansion presence in the United States as well as the establishment and development of relationships with multiple American clients back overseas to Crewe facility. Particular business markets that were successfully explored were the following:• Petroleum and Energy Services Market: Supported ongoing iterative improvement processing of high abrasion parts such as Zirconia Liners, Rings, Seals, Silicon Carbide rotors for Downhole Tooling as well as Silicon Nitride Bobbins for Logging Equipment.• Ultra High Pressure Waterjetting: Worked with newly developed and existing customers on prototyping and fabricating Zirconia High Pressure Water Jet Plungers, Rings, and Nozzle Sleeves by supplying technical data, reporting customer results back to technical production, and providing on-site liaison work with immediate feedback to technical director remotely in the United Kingdom.• Tube Forming: Provided Zirconia, Silicon Nitride, and Silicon Carbide Structural ceramics such as Squeeze Rolls, Forming, and Welding dies to copper and aluminum tube forming industries that met their individual equipment parameters and production criteria.• Wire Drawing: Met with copper wire manufactures to customize Zirconia drawing dies, ceramic dies, rollers, wire rod capstans, and drawing cones that met their intense high stress material demands.• Beverage and Food Canning Industry: Worked with multiple international canning equipment manufactures in the development of can forming tools such as 2 and 3 piece die sets, capstans, rolls, diablos, seeming rolls, Z-bars, & bullets as examples of customized engineered development parts.Continuously worked on development of new key business, supporting existing business with current customers, and personally interacting with technical staff to communicate and resolve problems between manufacturing facility and customers. Job Requirements included:• Solely ran totally autonomous sales office in the United States remotely from British facility back in Europe.• Performed continuous business development with customers such as with purchasing agents, buyers, engineers and other professional and/or technical personnel at commercial, industrial, and other technical facilities.• Goal oriented focus was to develop innovations of both existing product lines and new prototyping of their ceramic products as well as new ceramic methods of approach to problems.• Maintained continuous customer connectivity through monitored telephone, written, and electronic resources. Kept continuous correspondence in order to handle obtaining orders, replies to inquiries, and manage complaints.• Autonomously performed research via Internet and contact phone calls of potential customers as well as performed cold called on leads obtained from various sources such as past and currently attended trade shows, old visit reports, periodicals, and Internet databases.• Attended trade shows as an exhibitor in order to effectively represent company and its product line domestically in the United States. Entertained customers as often as necessary to keep and maintain report for business development.• Worked with customers on effective ceramic materials selection by providing them usage parameters that provided customers with crucial physical property data to resolve their production limitations for our Zirconia, Alumina, Silicon Carbide, and Silicon Nitride ceramics.• Assisted Dynamic-Ceramic technical engineering staff remotely back in the United Kingdom as their on-site field liaison in order to report back vital information overseas to the United Kingdom. Provided direct technical information, correspondence, personal survey of situations, and assesses technical support with first hand visual details back to British Technical counterparts. Determined critical problem areas and provided effective solutions to customer needs. Solutions examples were technical design improvements to enhance efficiency, desired material performance options, and technical process changes to enhance the manufacturability of customers’ components to help them be more cost effective as well as more competitive.• Assisted in the preparation of sales forecasts for principle product lines. Prepared and submitted reports on activities, visit reports, sales volumes, expenses, and other reporting documents.
Jun 2003 - Sep 2004
Refractory & Laboratory Market Manager
Field Service and Sales Management for the Refractory & Laboratory Segment Markets. Responsible for the service and management of Company’s entire Eastern Area from the Rocky Mountains from Colorado to the Atlantic Coast states. Required to promote current sales with existing customers while exploring and developing recent prospective customers through trade shows and cold calling leads. Booking in Sales from around $970k to $1.2M in 12 month due to activity developed from existing customer base.• Called on management representatives such as purchasing agents, buyers, engineers and other professional and/or technical personnel at commercial, industrial and other establishments in development and effective usage of graphite products.• Responsible for customer contact through telephone, written, and electronic media. Kept correspondence in order to handle obtaining orders, handle inquiries, and manage complaints. Provided essential advertising and graphite physical properties materials along with price listings, estimates, and application specifications as required. Attended trade shows in order to effectively represent company and its product line. Entertained customers as often as necessary to keep and maintain report for business.• Processed quotations and suggested necessary alternatives to customer designs for adaptability to company’s processing. Coordinated and assisted technical engineering staff as field liaison doing on-site customer facility exploration in order to better determine effective solutions.Solutions described as design improvements in efficiency, material selection, and process changes to enhance manufacturability and make customers components cost effective and competitive.• Responsible for details in marketing for the Refractory & Laboratory Segment represented for company. Involved with grading of pricing, customer correspondence, and negotiated between engineering and quality department for presentation of company solutions that would be presented to the customers.• Worked with manufacturing representative and customer service personnel on responsiveness in order to meet the customer needs. Evaluated continuously on major customers that Refractory & Laboratory Segment looked to service and what new segments that are needed to develop. Kept company superiors informed on competitive products, promotional materials, potential sales techniques, pricing feedback, and suggestive marketing strategies.• Assisted in the preparation of sales forecasts for assigned products. Prepared and submitted reports on activities, sales volumes, expenses, and other reporting documents.• Continually improved and monitored quality through product delivery, conformance, and personal performance review.• Called upon aircraft turbine motor facilities such as Praxair and Rolls-Royce Engineering in Indianapolis, IN for their heat treatment of single crystal turbine engine blades. They were developing next generation "Baskets" for holding alloyed components and were ordering sizable amounts of Top Cover Baffles, Baffle Rings, and Mold Covers on this development.• Vitre-Cell Product Line: Became Representative for Carbon/Carbon Dense Composite Graphite product line when it was consolidated into single facility. Worked to develop niche vacuum furnace customer base to promote sales in Induction Furnace Heat Treatment Market. Personally organized contacts on sales accounts of current customers and older accounts less corresponded with in recent years on a more frequent level.
Oct 2000 - May 2003
Southwest Territory Account Manager
Personal Customer Management included on site visitation to companies within my territory. Territory range included the states of Texas, New Mexico, Colorado, Kansas, Missouri, and Oklahoma. Responsibilities were to act as a direct liaison between the various international Morgan plants including 6 within the United States, England, and other supportive plants in Germany, France, and China. Worked on development of new key business,supporting existing business with current customers, and personally interacting with technical staff to communicate and resolve problems between Morgan facilities and the customer base. Personally grew territory from initial $900k to over $2 Million in sales, which were respected figures from management considering extreme economic challenges involved. Personal accomplishments involved with the various Morgan entities included:• Morgan Advanced Ceramics -Hayward, CA: Supported ongoing iterative improvement processing of High Alumina Semiconductor parts ranging in 300 mm Source Adapters, Shields, and Edge Rings. Often went out for On-site service and support between plant and clean room personnel.• Wesgo Metals -Hayward, CA: Acted as intermediate metallurgical representative between Metals Division and Aerospace customers performing turbine engine repairs and ceramic customers needing braze metal for ceramic assemblies.• Alberox Division -New Bedford, MA: Developed Medical and Industrial customers that had applications involving Brazed Ceramic Assemblies and Metal Injection Molded parts involving Powder Metallurgy usage.• Wesgo Duramic -Fairfield, NJ: Improved relations and quality for customers seeking ceramic component prototypes and fast turn over of customized part designs.• Performance Materials Division -Hudson, NH: Supported CVD SiC 300mm Radiance Edge Ring service for Rapid Thermal Processing of Silicon wafer handling. Also worked with Pyrolytic Boron Nitride (PBN) boats produced for VGF (Vertical Gradient Freeze) crucibles involved with GaAs Substrate applications and Silicon single crystal growth. Negotiated in development of custom applications involving corrective actions and prototyping.• Diamonex Division –Allentown, PA: Corresponded with Touchscreen fabricators with development of robust touchscreens in Point of Sale (POS) systems that produced synthetic Diamond-Like Carbon coatings by both Ion Beam and RF Plasma deposition processes operating under vacuum on substrate surfaces. Also did initial correspondence with several consulting firms wanting to apply DLC coatings into surface wear applications involving mechanical devices.• Glass Bead Corporation -Latrobe, PA: Serviced accounts that used various Glass Preforms, Glass Spacers, Subminiature Ceramics, and Alumino Silicates in their production. Worked with customers that had applications involving high volume production of hermetic glass-to-metal seals requiring installation into preformed frames, multi-hole parts and rings with sealing glass. Also worked in development with customers needing glass spacers for high reliability printed circuit board work for isolating sensitive components, such as capacitors and varistors for their soldering processing such as in Surface Mounting (SMT).• Stourport Division -Stourport, England: Grown business of consumer product items in areas requiring innovative development in segments such as lighting, monitoring equipment, and appliances using low cost ceramic components. Personally corresponded with Research & Development staff with the prototyping of ceramic materials by providing engineering feedback.• Rugby Division-Rugby, England: Personally worked with existing Petroleum Exploration and Service customers in their developed of new applications of Alumina and Zirconia ceramics for downhole and pump applications.• Shanghai Division-Shanghai, China: The newest Division of Morgan. Developed new business with consumer markets involving low end-high quantity ceramic components for very competitive price driven markets where lean manufacturing and high cost savings were critical by offering labor competitive parts which were custom produced. Particular areas of consumer items developed were Lighting, Automotive, Appliance, and Electrical Industries.
Nov 1999 - Oct 2000
Account Manager, Client Site
AUTOMATED ANALYSIS; Lombard, IL
Job responsibilities included engineering consulting sales to companies in the Northern Illinois/Southern Wisconsin area, and the hiring and managing of the Client-Site Associates. Other responsibilities are working closely with clients to provide Temporary Contractors and Permanent Technical Staffing of Finite Element Analysis (FEA) Engineers as well as searching for Higher Level MS. and Ph.D. engineers with backgrounds in manufacturing and design applications. Worked in compliance with UAW (United Autoworkers) Stewards' requirements on manufacturing changes. Expanded on sales duties by bringing in engineering referrals to Engineering In-house consulting on outsource design work and by passing on leads to ANSYS software sales.• Recruiting Off-Site liaison during critical employee replacement periods in high stress situations for new and existing customers.
Nov 1998 - Oct 1999
Handled the developing of relationships and individual recruiting for manufacturing and engineering companies in acquiring new employees through individual selection of technical candidates. Responsible for the sourcing those candidates thru job fairs and ads as well as responsibilities in the creation of new potential job opportunities. Performed customized searches and interviews for both Temporary Contractors and Permanent Candidate Placement. Also, expanded on sales duties by bringing in engineering referrals to Sterling Engineering In-house for outsource design work.• Brought in over $100,000 in sales revenue from placement of technical personnel and engineering outsource referrals.• Acted as solution provider & liaison for key accounts during critical employee replacement periods in high stress situations.
Oct 1997 - Apr 1998
Product Marketing Specialist
Provided personal service to customers, suppliers, and fellow associates through technical advisement and assistance. Responsibilities included furnishing critical test samples to customers and addressing application concerns. Coordinated directly with Fiber Optic Manufacturing the detailed specification of customer requirements and Bellcore, IEC and JIS standards.• Coordinated design and manufacturing to create a customized fiber optic cable which was used as a prototype and is projected to generate over $750,000 annually in potential sales.• Achieved ISO-9000 Registration, January 1998• Orchestrated crucial customer drawings to accommodate various parameters from complex tested connectors. Results enabled vendor to supply and meet international telecommunications company approval deadline.
Dec 1996 - Oct 1997
Southeast Sales Engineer
Responsible for the direct sales of linear motion products to the automated machining controls, motion control, and industrial controls facilities. Daily duties included prospecting, application engineering, direct selling, and servicing of distributors in accordance with the sales and profit goals of Hiwin Taiwan headquarters.• Researched customer requests and redefined product usage parameters which provided customer with critical equipment components to meet production requirements.• Provided products and service for linear guides, ball screws, and servo motors for OEM equipment.
May 1996 - Aug 1996
Manufacturing Engineering Intern
Assisted Engineers with placing production inventories onto computers for materials handling. Also supervised union manager in the creation of overtime data sheets that provided payment schedules of workers. Worked with IAMAW (International Association of Machinists and Aerospace Workers) union machinists and UAW (United Autoworkers) on the shop floor in setting up thermal heat sinks for mold & die adjustments for both welding and forging operations.