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Work experience

Feb 2008Present

Lecturer (Part Time)

Bina Nusantara University
  • Non Home Base Lecturer (Part time), faculty of Computer Science, Majoring on Information System.
  • Areas of  concentration: The concept of Information system and Knowledge Management.
Apr 2008Jul 2008

Staff Corporate Call Center

HSBC
  • Preparing daily report, handling remittance and account service problem
  • Guiding customer on Internet Banking Activation.
  • General administrative work.

  • Educate clients on Internet Banking Activation and Procedures.
  • Place outgoing calls to do cross-selling for internet banking product.
Dec 2006Dec 2007

Research Assistant

Research Assistant for Lecturer
  • Performing statistic analysis by using SPSS software and Microsoft Excel.
  • Doing data entry on Microsoft Excel and SPSS.
Jul 2007Aug 2007

Freelance Telemarketer

IDC (International Data Corporation)
  • Making outbound phone calls to new & existing Customers, to generate Sales Leads for follow up by Supervisor.
  • General administrative duties such as maintaining a filing system and attending to faxes and email.
  • Used Excel Spreadsheet and Lotus Notes

Education

Jun 2005Aug 2007

Master of Knowledge Management

Multimedia University

Areas of Concentration:

Knowledge Management Application, Database Management, Multimedia and IT, E-KM, K-Project Management, Multimedia Programming

Honors Thesis:

“The Impact on Knowledge Transfer/Sharing during the Period of Uncertainty:  Case Study on Industrial Downsizing"

Sep 1999Sep 2004

Bachelor of Industrial Engineering

Trisakti University

Areas of Concentration:

Manufacturing Supporting System, Production System, Quality Control, Facility Layout Design, Production Planning and Control.”

Honors Thesis:

“Kanban Application for Window Regulator Assy 510T/825 FR PW RH and LH Production Process to Determine Optimum Buffer Stock in AS WR-01 Assemble Line at PT. Aisin Indonesia.”

Skills

Flash
MY SQL
Microsoft Office (Word, Excel, Powerpoint)
Dreamweaver
SPSS Software

Custom

Personal URL:

http://www.visualcv.com/missty81

Portfolio

Certifications

Feb 2008Present

Communication and Facilitating Large Classes

Bina Nusantara University
Feb 2008Present

Introduction to E-Learning

Bina Nusantara University