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Work experience

Jan 2012Present

CORPORATE BANKING ASSISTANT (micro, small-SME and corporate entrepreneurs)

Raiffeisenbank Austria d.d., Zagreb - RBHR

  Main activities and responsibilities:

  • Drafting loan agreements and all related documents for legal entities (micro, small and corporate entrepreneurs);
  • Multi-skill, multitasking and prioritizing;
  • Loan (credit) management
  • Analyze customer inquiries and providing appropriate response;
  • Monitoring the fulfilment of contract obligations and informing clients of non-compliance, monitor payments, collecting collaterals…;
  • Ensuring compliance to all internal security policies, procedures and legislative regulations;
  • Verifying, analyzing and inspect loan documents and customer credentials (collateral instruments);
  • Handling, processing and depositing loan insurance instruments (collateral);
  • Knowledge of loan approval procedure and implementing and processing approved desicions to loan utilization;
  • Daily interaction with other departments (credit control and administration, collateral, legal, corporate support....);
  • Provide assistance and support to staff members in preparing and checking bank documents and statements;
  • Liaise between banking personnel and customers;
  • Dealing with potential customers complaints;
  • Coordinate with bank office team and ensure of achievement of all office sales objectives;
  • Ability to solve customers' problem with sound judgment and professional approach;
  • Assist and support bank administration in its operational issues;
  • Prepared all required paperwork for consumer feedback and presented it to management for approval;
  • Training, educating and monitoring candidates for the assistant job position


Raiffeisenbank Austria d.d., Zagreb - RBHR

Main activities and responsibilities:

  • Initiate, process, monitor, review and follow up on actions related to the administration of the human resource activities;
  • Within duties responsible for about 120 employees;
  • Monitor deadlines of human resources management actions;
  • Enter, maintain and certify administrative data and records for time and attendance in electronic information systems;
  • Provide advice, support and guidance to staff (cca 120 employees) with respect to administrative procedures, processes and practices, liaising with central administrative services;
  • Prepare, process and follow up on administrative arrangements and forms related to the official travel of staff;
  • Maintain files of rules, regulations, administrative instructions and other related documentation;
  • Induct new staff;
  • Ensuring consistency of application documents in regulations and procedures;
  • Training, educating and monitoring candidates for the secretary job position;
  • Provide general office support services;
  • Document management;
  • Procurement management;
  • Drafting and/or process a variety of correspondence and other communications;
  • Interacting with other departments;
  • Schedule appointments/meetings;
  • Updating the heads calendars and coordinate all internal and external commitments;
  • Ensure administration and implementation of operational strategies, adapt processes and procedures;
  • Multi-skill, multitasking and prioritizing;


Alternativa d.o.o., Županja

Main activities and responsibilities:

  • Selling one or more types of insurance for 3 insurance companies (Croatia Insurance Company Plc., Euroherc Insurance, Jadransko Insurance) to corporate and retail clients,
  • Presentation and promotional skills in attracting customers to the company;
  • Increasing sales and achieving sales targets;
  • Business sense, able to see opportunities and risks and act on it;
  • Attending meetings,
  • Calculating premiums and providing payment plans,
  • Explaining to policyholders everything there is to know about the policy,
  • Developing marketing strategies,
  • Handling policy renewals and maintaining records of policyholders,
  • Preparation, processing, and conclusion of insurance policies,
  • Complaints management;
  • Cash management;
  • Portfolio management;
  • Document management;
  • Travel agent: prepare, process and follow up on administrative arrangements and forms related to business operations in a travel agency,
  • all related financial transactions, among others



01/01/2008 - 31/07/2008      eLEARNING, ”RBA & RI Organization”

15/10/2008 - 16/10/2008       ”Voice and pronouncement in business communication”                       

20/04/2009 - 20/04/2009      eLEARNING, “CPA user training session 1”

15/09/2009 - 15/09/2009       eLEARNING “The Code of Conduct”   

01/10/2009 - 01/10/2009       eLEARNING “Compliance”  

08/02/2010 - 15/02/2010       eLEARNING “Prevention of money laundering”

03/05/2012 - 04/05/2012        “Customer Relationship Management basics” 

17/09/2012 - 18/09/2012        ” Business efficiency”

28/03/2013 - 28/03/2013        ”Credit control and credit administration for assistants” 


Computer skills
MS office, Citrix, Lotus Notes, Internet, Mail, Sirius, Loxon, Omega, KRIS, Oracle, FCJ Moneta, DMS-Document Management System




CFSSA – Croatian Financial Services Supervisory Agency (HANFA)


Ambitious,  effective and accomplished female employee with 13 years of extensive banking,  sales, customer service, insurance, administrative assistant and secretarial experience. Accustomed to a fast-paced environment where deadlines   are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge and work hard to attain my goals. Constant communication with all levels of employees has strengthened my interpersonal skills. My sincere interest in helping others has enhanced my ability to manage a diverse range of challenging situations. I can bring leadership, loyalty, dedication, and a vast array of skills and knowledge. To illustrate:

Excels in executive assistant, secretarial and all administration duties, credit management

Decision-making, problem resolution and creative thinking skills

Able to multi-task the activities with shifting priorities with professional attitude and demeanour

•Experience in supervisory, coaching / mentoring;

•P.C. proficient

Excellent ability to work as both part of a team and independently, fast learner ....and many other